Faulty mobile phones

If your mobile phone develops a fault, it can be replaced or repaired under the Consumer Rights Act. But your rights depend on whether you bought it outright or as part of a contract. Our guides help you get texting and calling in no time.

My mobile phone is faulty, what can I do?

If your mobile phone develops a fault you have rights to have it replaced or repaired under the Consumer Rights Act. But your rights depend on whether the handset is part of your mobile phone contract or not.

Which?

Template Letters

Free download

Letter to complain about a faulty mobile phone

Has your mobile phone has developed a fault? If you want to have it repaired or replaced or would like a refund instead, use this template letter.