Mobile phone complaints

Sometimes complaining directly to your mobile phone company isn’t enough to fix your problem - you have to escalate your complaint through official channels. Our guides help you do this and help you refer complaints to the ombudsman.

How to complain to the ombudsman about a mobile phone provider

Got an unresolved dispute with your mobile phone provider? An ombudsman could help. Follow the Which? step-by-step guide on how to take your complaint to the ombudsman.

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How to complain if you've been misled by your mobile provider

How to make a complaint to your mobile phone provider if you've been misled.

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Template Letters

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Letter of deadlock for a dispute with a mobile phone provider

If you're not happy with the way a mobile phone provider is dealing with your complaint, you can issue a letter of deadlock using this sample deadlock letter.