Mortgage complaints

You have the right to make a complaint if you have a problem with your mortgage provider. If speaking directly to your provider doesn’t solve the issue, you can contact the Financial Ombudsman Service (FOS). Read our guides to help you.

How to complain about your mortgage provider

If you have a problem with your mortgage provider, such as unfair contract terms, there is a complaints procedure you should follow. Find out more in our guide.

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Can I take my financial complaint to the financial ombudsman?

The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.

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