Equality Act 2010
How you can use the Equality Act 2010 if a company discriminates against you and refuses, terminates or changes the terms of a service.
Regulations
We understand that you sometimes need to know more about consumer law than you might want to. That's why we've created numerous guides to key consumer legislation to help you get results if things go wrong.
Data Protection Act 2018 (GDPR)
The Data Protection Act 2018 brought the EU's General Data Protection Regulation (GDPR) into UK law. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Consumer Rights Act travel amendments
You can claim compensation for certain types of poor service on most transport services, including mainline passenger rail services and ferry journeys.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services
Consumer Contracts Regulations
The Consumer Contracts Regulations give you rights when shopping online, so you’re covered if things go wrong.
The Financial Services Regulations 2004
The Financial Services (Distance Marketing) Regulations cover most financial services made a distance - such as online or over the phone - whether made directly or through an intermediary.
Unfair Terms in Consumer Contracts Regulations 1999
The Unfair Terms in Consumer Contracts Regulations 1999 (UTCCs) was replaced by the Consumer Rights Act on 1 October 2015. Any contracts entered into before this date will still be governed by the UTCCs.
Supply of Goods and Services Act 1982
The Supply of Goods & Service Act only applies to contracts entered into before 1 October 2015. This has been replaced by the Consumer Rights Act which gives you rights if something goes wrong with a service you pay for.
Package Travel and Linked Travel Arrangements 2018
You have the right to expect the package holiday you paid for. If it's not, the company you booked with is responsible for putting things right or you can claim compensation.
Misrepresentation Act 1967
The Misrepresentation Act exists to protect consumers from false or fraudulent claims that induce you into buying something or entering into a contract. It also allows you to claim damages.
Denied Boarding Regulation (Regulation 261/2004 EC)
It’s hugely frustrating if you’re stranded because of a cancelled or delayed flight. But you have rights to assistance and maybe even compensation - depending on where you’re flying from or to.
Payment Services Regulations 2017 (PSD2)
The Payment Services Regulations 2017 protect you if you're the victim of card fraud. They place legal requirements on your bank and establish your rights to a refund
Consumer Credit Act
The Consumer Credit Act regulates credit card purchases but also gives you protection when you enter into a loan or hire agreement. It also gives you the right to a cooling off period.
Consumer Protection from Unfair Trading Regulations 2008
The Consumer Protection from Unfair Trading Regulations protects consumers from unfair or misleading trading practices and ban misleading omissions and aggressive sales tactics.
Section 75 of the Consumer Credit Act
If you buy goods or services on your credit card, Section 75 can give you extra protection if things go wrong.
Distance Selling Regulations
The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations - which came into force in the UK in June 2014 - now apply when buying online.
Sale of Goods Act
The Sale of Goods Act 1979 has now been replaced by the Consumer Rights Act 2015, but you may be able to claim under it if goods you bought on or before 30 September 2015 become faulty.