14,000 PIN codes, 16,000 franchisees: A courier major is bulking up for e-commerce

In recent history, there has been no bigger disruptor than the invisible enemy that held human beings captive in their homes a few years ago. While Covid-19 taught companies to prepare for the unexpected, it also brought about a change in the way they did business. For Mumbai-based logistics services provider DTDC, too, the pandemic proved to be a catalyst of change. The company, which entered e-commerce logistics in 2013 through a separate unit