ET Bureau BENGALURU: Uniphore Software Systems, Chennai-based speech recognition solutions company launched version 2.0 of its speech analytics software solution, auMina.
auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements.
With the deployment of auMina’s cloud based service users can enjoy enterprise class robust solution at low costs.
Umesh Sachdev, cofounder and CEO, Uniphore Software Systems said, “Speech analytics is next big disruptive technology and our latest product auMina will revolutionize the entire ecosystem by enhancing the response quality and customer satisfaction of the contact center drastically.”
auMina supports over 25 Indian and International languages with 95% accuracy. Contact centers, medium or large, can leverage the power of auMina speech analytics software to also gain insights about workforce optimization and their end-customer satisfaction index.
Uniphore Software Systems, is headquartered in IIT Madras Research Park, Chennai. The company was incubated in IIT Chennai, India in 2008 and currently has offices in India, Philippines and U.A.E with 80 employees spread across locations.
Uniphore’s investors include IDG Ventures India, India Angel Network, Yournest Fund, Stata Ventures. Uniphore has worked with over 70 enterprise customers andserved over 4 million end users.
auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements.
The product will be launched during a multi-city roadshow starting in Delhi today and attended by industry leaders and professionals.
With the deployment of auMina’s cloud based service users can enjoy enterprise class robust solution at low costs.
Umesh Sachdev, cofounder and CEO, Uniphore Software Systems said, “Speech analytics is next big disruptive technology and our latest product auMina will revolutionize the entire ecosystem by enhancing the response quality and customer satisfaction of the contact center drastically.”
auMina supports over 25 Indian and International languages with 95% accuracy. Contact centers, medium or large, can leverage the power of auMina speech analytics software to also gain insights about workforce optimization and their end-customer satisfaction index.
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Uniphore Software Systems, is headquartered in IIT Madras Research Park, Chennai. The company was incubated in IIT Chennai, India in 2008 and currently has offices in India, Philippines and U.A.E with 80 employees spread across locations.
Uniphore’s investors include IDG Ventures India, India Angel Network, Yournest Fund, Stata Ventures. Uniphore has worked with over 70 enterprise customers andserved over 4 million end users.
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