Uber India has been redoubling focus on its driver partners, prompted by suggestions by a council of drivers who now communicate grievances regularly to the India team of the San Francisco, California-based public company. Besides higher income for each ride, drivers can now choose trips based on the destination. This is incumbent on the driver crossing a certain trip acceptance threshold. "The upfront destination feature is already live across 20 cities and will be expanded to all others," the company said in a post.
Additionally, drivers get paid more if they travelled farther to pick up a passenger, and get to choose the mode of payment, cash or online, for a ride. “Going a step further to make the cash or online decision irrelevant, we’ve now introduced a daily pay process for drivers. This will ensure that trip earnings from Monday to Thursday, are credited to drivers the next day, while earnings from Friday to Sunday, are credited on Monday,” read the blog post.
The conciliatory note follows an increase in customer grievances, particularly cancellations. Uber said in the post that its move to show ride destinations to drivers was part of an effort “to remove frustration for riders and drivers alike," and an attempt to “incentivise right platform behaviour.”
Discover the stories of your interest
Uber has also said drivers would be monitored for repeated complaints on service quality, which could lead to penalties and restricted app access, said the post.