CUSTOMER GRIEVANCE GAPS

The US tech giant ranks second in the cloud computing sector, behind market leader Amazon but is expected to close the gap rapidly as a clutch of generative AI features powered by OpenAI's technology attract business users.

How to check puity of gold: Customers can get their samples or jewels checked at any BIS-Recognized Assaying & Hallmarking Centre. Also, they can check authenticity of the hallmarking, download the BIS CARE application.

A Swiggy Instamart delivery man was recently caught stealing a pair of shoes outside a flat in Gurugram, sparking widespread online discussion. The viral video, shared by user Rohit Arora, showed the delivery executive discreetly taking the shoes af...

In the last three years, different segments of financial service have witnessed very different trends. Trend not in terms of business but in terms of headwinds or tailwinds. While the large private banks have stagnated, some of the small private sec...

Governor Shaktikanta Das addressed the Annual Conference of RBI Ombudsman, emphasizing the importance of data analysis, cybersecurity, fraud prevention, and efficient grievance redressal mechanisms for financial institutions to protect customer info...

The Reserve Bank of India has instructed banks and other financial intermediaries to address shortcomings in their customer grievance systems and ensure equitable pricing of their products and services, along with maintaining transparency in custome...

The volume of data that flows into a CIC is humongous. All the CICs are expected to receive credit information from all CIs as per RBI stipulations. However, gaps seem to exist in reporting and in ensuring that the information is accurate, which res...

The implementation of India’s privacy law is keeping organisations from varied sectors — technology, banking, telecom, medicine, etc — on their toes.

Chief experience officer (CXO) is a crucial role in ensuring a positive customer experience. CXOs oversee the entire customer experience by creating customer journey maps and managing customer contacts. They work with the C-suite, marketing, sales, ...

Though the model has been quite robust, the insurance industry is reinventing itself to new heights where it is going through a profound change and transformation primarily driven by technological advancements focusing on enhancing the customer expe...

Six years on, GST has stabilised and delivered almost all objectives even though its full potential is yet to be realised. The taxpayer base has more than doubled from 63.9 lakh in 2017 to around 1.40 crore. Despite the upward revision in threshold ...

While emerging technologies have provided a boost to the fintech and payments ecosystem, Indifi’s Alok Mittal says true impact can only be measured if it provides for greater financial good.

For citizens, BCs deliver financial services in hard-to-reach rural areas to every adult. It saves travel expenses, time and wage losses. Transactions can be conducted on holidays and emergencies when banks are closed. Even during the Covid lockdown...

On November 18, 2022, the Ministry of Electronics and Information Technology proposed a new law, namely the Digital Personal Data Protection Bill 2022. Once passed by Parliament, it would replace the 2011 rules and some portions of the existing law.

Quick delivery firms were all the rage in 2021, when liquidity abounded and tech valuations hit record highs. In 2022, though, these companies have found funding and delivery workers hard to come by, causing them to calibrate their high-burn busines...

It will also review the emerging and evolving needs of the customer service landscape, especially in the context of evolving digital/ electronic financial products and distribution landscape and suggest suitable regulatory measures.

Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel plans and the frustration over a long wait to reach out to the airline's call centre.

"The entity will deal with grievances and make sure that services offered to taxpayers, both individuals and companies, improve," said an officer.

The number of complaints dropped to 63,335 in 2013-14 from 1,86,615 in 2009-10, the report released jointly by Irda and Consumer Affairs Department said.