INTERNAL OMBUDSMAN

The Enforcement Directorate raided retired IAS officer Ramesh Abhishek's premises in a money laundering probe linked to his tenure at the Department for Promotion of Industry and Internal Trade (DPIIT) and subsequent FIR by the Central Bureau of Inv...

Boxer Parveen Hooda is likely to lose her Paris Olympic quota after being suspended by the World Anti-Doping Agency (WADA) for three whereabout failures in 12 months. The suspension, which starts this month and will continue until November 2025, is ...

RBI advises creating a central fund for internal ombudsman salaries to ensure independence and customer rights protection. The Annual Report highlighted a 68% increase in customer complaints. Challenges in implementation include differing compensati...

The conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal officers of select regulated entities from among banks, NBFCs and CICs, besides senior officials from the Rese...

The Reserve Bank of India is implementing measures to improve the customer experience in the banking sector. The RBI Banking Ombudsman will now have more authority, with online applications and a 30-day resolution window. Simplifying the process of ...

The Reserve Bank of India (RBI) is implementing changes to strengthen its customer grievance redressal system. RBI Governor Shaktikanta Das announced the consolidation and harmonisation of the Internal Ombudsman guidelines into a single master direc...

As per the RBI governor, the consolidation of master guidelines will fine tune the redressal of customers' complaints. In November 2021, the RBI announced the Integrated Ombudsman by merging three different ombudsman schemes. The current announcemen...

The Board of Control for Cricket in India (BCCI) will hold its Annual General Meeting on September 25 to finalize minutes from previous meetings and discuss various matters, including the appointment of the Ombudsman and Ethics Officer, preparations...

​​Nearly 100 delegates from G20 member countries, 11 invitee countries and 15 international organisations participated in the event. A draft deliverables document was shared with the members, discussing priority areas including -- mechanisms for mob...

A panel set up by the Reserve Bank of India (RBI) has recommended measures to improve customer experience at banks and other regulated entities (REs). The panel suggested an online facility for reporting fraudulent transactions, which would trigger ...

The directions, issued by the Reserve Bank of India, include the appointment/tenure, role and responsibilities, procedural guidelines, and oversight mechanism for the Internal Ombudsman. All complaints that are partly or wholly rejected by CreditInf...

Governor Shaktikanta Das said introduction of the ombudsman scheme has led to a reduction in the time taken to solve consumer problems and expressed hope that it will be a case with CICs as well. CICs will join non-banking finance companies, commerc...

The Reserve Bank of India (RBI) on Wednesday clarified that social media is spreading misinformation concerning the Reserve Bank's Integrated Ombudsman Scheme 2021 (RB-IOS).

In case you do not get a resolution within 30 days from the respective entity including its internal ombudsman or you are not satisfied with the resolution provided by them you can escalate your complaint to the integrated Ombudsman under the new sc...

The current integrated scheme was prepared on the basis of the recommendations of the Committee set up by RBI to Review the Ombudsman Schemes.

These schemes, to be launched by the prime minister through video-conferencing, are aimed at deepening the debt market and improve customer grievance redressal mechanism.

The IOS will be on the lines of a similar system adopted at banks and will redress grievances related to deficiencies in service, Governor Shaktikanta Das said, announcing the new measure in the statement on regulatory policies along with the bi-mon...

The Securities and Exchange Board of India (Sebi) has done away with the concept of ombudsman for the securities market because of legal issues.

The report issued on the eve of International Anti-Corruption Day analyses the working of Lokayukta (state-level ombudsman) in the country, seven years after the Lokpal and Lokayukta Act 2013 came into being after a massive push from the India Again...