ROLE OF THE CXO
Chief HR officer roles in India Inc see highest churn
One in every 10 CXOs changed jobs in the year ending June, with certain roles experiencing higher turnover than others, according to an analysis by specialist staffing firm Xpheno. The study, based on 37,000 C-suite movements, found that the roles of chief human resources officer (CHRO) saw the highest churn at 20%, followed by chief sales officers (CSOs) at 18% and chief product officers (CPOs) at 15%.
India Inc senior keen to book C-Suite for pros under 50
Traditional groups cap CXO age at 50. A mid-fifties candidate was overlooked. Younger CEOs/CXOs, preferred for tech adaptability post-pandemic, fit the 'sweet spot' age aiding old economy firms. Pawan Goenka noted internal grooming. Rajiv Dube favours longer terms. Young leaders, noted by Harsh Goenka and Claricent Partners, are ambitious and successful.
India Inc now picks its C-level champions from indoor pool
Indian companies like Mahindra and Aditya Birla Group are increasingly focusing on internal talent pipelines for leadership roles, showcasing a shift towards nurturing seasoned professionals for longer tenures within the organization.
CXO-level shifts rearrange top deck at Indian startups
The world of startups witnessed a series of top-level movements in the first half of 2024, including Naveen Tahilyani taking the helm as CEO of Tata Digital and the resignation of Surinder Chawla, managing director and chief executive officer of Paytm Payments Bank.
Karnataka losing out in manufacturing race; CXO churn in startups
New-age companies are choosing to set up manufacturing facilities in neighboring states like Maharashtra and Tamil Nadu, bypassing Karnataka. More on this in today's ETtech Morning Dispatch.
Silver's the new gold as startups rejig CXO portfolio
Many startups, particularly those gearing up for public listing, now consider youth and experience a winning combination. Having experienced leaders instills confidence in investors and markets, who view it as an indicator of stability and potential for success, said company founders and industry watchers.
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Ola Cabs brings back Ankush Aggarwal to its ride-hailing biz
Amid top-level changes at Ola Cabs, founder Bhavish Aggarwal’s brother Ankush Aggarwal has returned to the ride hailing business after a stint with electric scooter maker Ola Electric. Ankush has also been made chief executive of Ola Financial Services.
Boomerang employees: Why employers like returning talent
Professionals experiencing the "grass is greener" syndrome may find themselves considering returning to previous employers, termed "boomerang" candidates. Companies, recognizing the value in these individuals' fresh skills and perspectives, are strategically embracing this trend. Mid-career employees and even CXOs are increasingly participating, reflecting evolving workplace dynamics and the importance of alignment in values and leadership behaviors.
Foreign lands turn hunting ground for CXO search companies
Global CEO and CXO searches by Indian companies and MNCs focus on specialist roles in high-tech sectors like automotive and pharmaceuticals, emphasizing expertise in data centers, cloud computing, and EV technologies. Returning Indians are sought for their industry knowledge.
Unlocking organizational potential: The role of chief executive officers (CXOs) in the digital era
Chief Experience Officers lead digital transformation to enhance customer engagement. Collaborating with C-suite executives and leveraging emerging technologies, CXOs drive innovation and deliver exceptional value to customers, shaping the future of business.
Cash-rich NBFCs lure banking professionals for CXO roles amid rapid growth
Leading NBFCs are attracting top CEO and CXO talent from major Indian banks like ICICI Bank and HDFC Bank. Recent moves include executives joining Poonawala Fincorp and L&T Finance, reflecting the sector's rapid growth.
Demand for cloud skills on the rise as leaders look to fight off rising competition
Cloud computing is driving demand for cloud skills in senior roles. Bengaluru, Hyderabad, and Delhi/NCR have the highest demand. Companies need to focus on the synergy between technology and human capital development. CEOs recognize the importance of upskilling employees and hiring senior-level talent in cloud platforms.
CXO roundtable: Insights from top customer experience officers
David Martinez brings years of experience in the retail sector, where he has transformed the way customers engage with Stellar Retail's products and services. His customer-centric approach has boosted both online and in-store sales.
The CXO's toolkit: Essential skills and traits for success
The ability to collect, analyse, and derive insights from data is essential for CXOs. Data provides valuable information about customer behaviour, preferences, pain points, and the effectiveness of CX initiatives. CXOs must leverage data to make informed decisions, identify areas for improvement, and measure the impact of their strategies.
CXO and beyond: The expanding role of customer experience in business
In today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamless interactions, and fast resolutions to their issues. As a result, the role of CXO has expanded to encompass a broader set of responsibilities that extend beyond the traditional boundaries.
Innovations in CXO management: Leveraging technology for customer experience
Predictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactively address issues and offer relevant solutions. For example, an e-commerce platform might predict when a customer is likely to run out of a particular product and offer a convenient reorder option.
Creating a seamless customer journey: The CXO's guide to omnichannel excellence
Omnichannel excellence revolves around the idea that customers should be at the centre of all interactions, regardless of the channel they choose. This approach acknowledges that customers may start their journey on one channel (e.g., browsing a website), switch to another (e.g., contacting customer support via chat), and then make a purchase in a physical store. At each step, the customer should feel like the brand has a comprehensive understanding of their needs and preferences.
Data sovereignty facts every CXO should know
What preventative measures should chief experience officers (CXOs) take to protect their organizations from the risks posed by the proliferation of customer data?
The World's Top 10 CXOs of 2023: Forbes' Picks for Outstanding Leadership
Exceptional CXOs are the driving force behind a company's ability to provide outstanding customer experiences and remain competitive in today's dynamic business environment. Forbes' list of the top 10 CXOs of 2023 showcases leaders who have not only adapted to changing times but have also driven innovation and customer-centricity to new heights. From the electric vehicles of Tesla to the space exploration of SpaceX, these CXOs have redefined industries, setting the bar high for leadership excellence and customer satisfaction. Their vision and dedication continue to shape the world's business landscape, making them true champions of the customer experience.
CXO Transformation and Future-Proofing: Staying Ahead in a Changing World
The role of the Chief Experience Officer (CXO) is becoming increasingly important in today's business landscape. CXO transformation involves prioritizing customer-centricity and utilizing technology and data to enhance the customer experience. By embracing CXO transformation, organizations can attract and retain customers, stay competitive, maximize profitability, navigate digital transformation, and enhance their brand reputation.
Measuring Success: KPIs for CXO-Driven Transformations
CXOs play a crucial role in driving transformations within organizations, but the success of these initiatives relies on well-defined Key Performance Indicators (KPIs). KPIs provide clarity, align stakeholders, assign accountability, track progress, and enable continuous improvement. When selecting KPIs, it is important to align them with strategic objectives, ensure measurability, focus on leading and lagging indicators, keep them simple, and make sure they drive action.
Emerging Technologies and CXO Transformation: A Roadmap for Success
Emerging technologies such as AI, IoT, and blockchain have the potential to disrupt industries and create new opportunities. CXOs, including CEOs and CIOs, play a crucial role in driving technological transformation within organizations. They must have a clear vision, allocate resources strategically, manage change effectively, mitigate risks, foster collaboration, promote data-driven decision-making, and commit to continuous learning.
The Human Element in CXO Transformation: Leading People through Change
The role of the Chief Experience Officer (CXO) in driving organizational transformation towards customer-centricity is crucial. While technology and strategy play a significant role, the human element is equally important. Leading people through change involves clear vision and communication, empowerment and ownership, education and training, feedback and inclusivity, recognition of success, change management expertise, and leading by example.
CXO-Driven Transformation: Success Stories and Strategies
Chief Experience Officers (CXOs) play a crucial role in driving transformation within organizations. They prioritize customer-centricity, leverage technology for digital transformation, and foster a culture of innovation. Success stories include Netflix personalizing content, Airbnb disrupting the travel industry, Starbucks' digital innovations, and Ford's focus on mobility solutions.
Change Agents at the Top: How CXOs Lead Transformation
The role of CXOs (Chief Executive Officers, Chief Information Officers, Chief Technology Officers) has evolved from traditional leadership to becoming change agents in organizational transformation. CXOs are now expected to be visionary leaders who lead through digital disruption, market shifts, and evolving customer expectations.
From Traditional to Transformational: The CXO's Journey
The role of the Chief Experience Officer (CXO) has evolved from being peripheral to becoming a pivotal position at the heart of organizations' strategies. CXOs have shifted from focusing on customer service to a customer-centric approach, leveraging technology and data to enhance the entire customer journey. Transformational CXOs exhibit visionary leadership, make data-driven decisions, integrate technology, foster cross-functional collaboration, and prioritize continuous improvement.
Digital Transformation and the CXO's Strategic Role
Digital transformation is crucial for businesses today, as it integrates digital technologies into all aspects of operations, enhances customer experiences, improves operational efficiency, and drives innovation. Chief Experience Officers (CXOs), such as Chief Digital Officers and Chief Technology Officers, play a strategic role in shaping organizations' digital futures.
CXO transformations: Navigating change for sustainable growth
Chief Experience Officers (CXOs) play a crucial role in leading organizational transformations and achieving sustainable growth. Their responsibilities have evolved to include digital transformation, innovation, customer-centricity, data-driven insights, and change leadership. Factors driving the need for transformation include rapid technological advancements, shifting customer behaviors, globalization, environmental and social concerns, and data-driven decision-making.
Unlocking Business Potential: The CXO's Guide to Transformation
Chief Experience Officers (CXOs) play a crucial role in driving business transformation by enhancing customer experiences and unlocking the full potential of the organization. The role of CXOs has evolved to encompass responsibilities such as embracing digital transformation, integrating functions, fostering innovation, and promoting a customer-centric culture.
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