SATYA RAMASWAMY
Bot voyage: Can GenAI-based innovation ease turbulence in air travel
India's aviation sector embraces cutting-edge AI solutions to enhance customer experience, optimize operations, and propel efficiency, revolutionizing the industry dynamics.
Zerodha to end zero-brokerage model; Unacademy lays off 250 employees
Online stock broker Zerodha will likely discontinue its zero-brokerage structure due to new Sebi rules. More on this in today’s ETtech Top 5.
Indian Airlines ride AI: Human-like responses for passengers, lesser workload for agents
Artificial intelligence is transforming the Indian aviation industry, enhancing customer service and operational efficiency for airlines like Air India, IndiGo, and Akasa Air. From AI virtual agents handling diverse queries to AI chatbots with trillions of parameters, these technologies are streamlining processes and improving passenger experiences. The adoption of new-age technologies like AI and machine learning is on the rise across the industry, promising advancements in areas such as computer vision and data-backed decision-making.
Air India set to lay off 200 staff to recast business
Tata-owned Air India restructures, cutting 200 jobs. Compensation for retrenched staff. VRS schemes utilized. Air India Express part of the process. Consolidation to merge airlines for full service carrier, expanding headcount with strategic recruitment.
Tata chip unit gets Cabinet nod; Sridhar Ramaswamy named Snowflake CEO
The Rs 91,000-crore project will be set up in Gujarat’s Dholera district in partnership with Taiwanese Powerchip Semiconductor Manufacturing Corp (PSMC), Union communications and IT minister Ashwini Vaishnaw told a press briefing on Thursday.
Snowflake appoints IIT alumnus Sridhar Ramaswamy as CEO
Sridhar Ramaswamy, former AI lead at Snowflake, becomes CEO, succeeding Frank Slootman. Snowflake reports Q4 revenue of $775m, FY24 revenue of $2.8b, and FY25 Q1 target of $745-$750m. Stock drops 20% following CEO announcement.
Air India's $200 million tech overhaul to elevate passenger experience
"Our primary focus will be to provide hassle-free booking, real-time updates, multilingual support, and optimized accessibility for people with disabilities," Satya Ramaswamy, chief digital and technology officer, told ET about the airline's website that handles a million visits every month.
Air India moves its computational workload to cloud; shuts two data centres
Air India has closed its two data centres and migrated its computational workload to the cloud, saving nearly $1 million annually. The move, managed by Air India's people in Silicon Valley, Gurugram, and Kochi, migrated from mainframes, servers, data, and equipment. The closed data centres were once used for innovations and automations across commercial and financial functions.
Tata to double iPhone unit capacity in Hosur; consumer lending on PhonePe soon
Tata Electronics, which recently acquired an iPhone assembly plant in Kolar, from Taiwan’s Wistron, aims to double the size of its iPhone-casing unit in Tamil Nadu’s Hosur. This and more in today’s ETtech Morning Dispatch.
Air India is taking GenAI to the skies via in-house integration
The technology transformation is aimed at giving Air India a competitive edge over other global carriers struggling to modernise their own legacy systems, and it will seamlessly integrate AI and cutting-edge technologies into the airline’s infrastructure.
Air India to introduce more AI features to address customer queries via virtual agent 'Maharaja'
Air India's generative artificial intelligence virtual assistant, which responds to over 6,000 consumer inquiries every day, is set to get more advanced functionality. The airline, owned by the Tata Group, is using ChatGPT to assess questions, even some complex ones that it might not be able to respond to right away, in order to enhance customer experience in subsequent contacts and help it become more natural language sensitive.
What the US has argued in the Google antitrust trial
Since Sept. 12, the Department of Justice and a group of state attorneys general have questioned more than 30 witnesses as they try to prove that Google broke antitrust laws
Air India revamps website in major tech upgrade
Air India expects the new website to improve customer experience across online services, including travel inspiration, flight search, flight bookings, payments, bookings management, loyalty, customer support and digital marketing.
Tata plans to set up ground-handling business under Air India
The migration is expected to bring significant improvements in the airline's core enterprise functions such as finance and human resources while fast-tracking its ability to roll out advanced capabilities in its commercial, operations and engineering areas.
Air India plans to use ChatGPT’s latest version, GPT4: CEO Campbell Wilson
GPT4 has several enhanced capabilities, including “seeing”, describing and enhancing pictures. Already, American payment processing platform Stripe and Morgan Stanley are among companies that have announced they will use GPT4.
We all know Indiaspora’s success. But what can we learn from them?
Indiaspora's success on the economic sphere is well-known. Of the S&P list of top 500 companies, 58 have India-born CEOs. If you add the second and subsequent generations of Indians in the list, the number would be larger.
Air India collaborates with Microsoft for improving productivity, cost savings
The rollout of Microsoft technologies enterprise-wide will enable every employee of the airline to connect, communicate, and collaborate with other staffers anywhere in the world instantaneously and in a secure manner, Air India said.
Air India gets Workplace from Meta to digitise office working
Air India has brought in Workplace from Meta- an online business communication platform to connect its 11,000 old strong work force under the same platform.This is the first time the airline has digitised office communication for its staff.
Amit Singhal, Sundar Pichai and Sridhar Ramaswamy are among the key people who run Google
Trio Amit Singhal, Sundar Pichai, Sridhar reports directly to Larry Page. They are part of what is popularly called the L-Team at Google – 'Larry’s team'.
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