UNIFIED CUSTOMER EXPERIENCE
Persistent Systems buys US software firm Starfish Associates for Rs 173 crore
Persistent Systems said in a statement, "Known for its cutting-edge Enterprise Communications automation platform, Starfish Associates caters to the world’s largest enterprises including many Fortune 500 companies." Following the acquisition announcement on Wednesday morning, Persistent’s stock hit a 52-week high to 4,596 apiece rising over 2% on the BSE.
Time to relook at how we look at them: 6 IT stocks operating in niche areas with upside potential of up to 39 %
Over the years, perceptions of IT stocks have evolved, yet there remains a notion that large-cap companies like TCS, Infosys, and Wipro are the primary indicators of trends in the IT sector. However, this view is outdated. In the past five years, the emergence of machine learning, cloud computing, and other specialized segments has shifted the landscape. Smaller companies operating in these niche areas have demonstrated significantly stronger growth, even as industry giants like Infosys and Wipro face growth pressures. Today, Probably, investing in the not so well talked about IT stocks is like contrarian investing, which pays in the long term though in the short term one might feel that one is not doing the best thing.
Transform your CX with G7 CR's disruptive approach towards customer experience
G7 CR Technologies, a Noventiq company, revolutionizes unified customer experience in the tech industry, driving business transformation and enhancing customer satisfaction.
Now autofill your UPI Lite wallet: You will soon get option to have auto debit mandate to maintain UPI Lite balance
UPI Lite: The Reserve Bank of India announced that now UPI Lite wallet is to be integrated with the e-mandate framework. This will help in auto-replenishment of the UPI Lite balance. If the balance in UPI Lite balance goes below a threshold amount, funds will be automatically added. Read here to know more about this feature of UPI Lite.
Senior-level adtech and martech roles combine creativity, tech and business sense
The adtech (advertising technology) and martech (marketing technology) sectors require a unique balance of creativity, business acumen, and technological skills, especially at senior levels. Companies seek professionals with expertise in data analytics, AI/ML, and digital marketing, as these roles are crucial for connecting brands with customers and driving hyper-personalization.
Are you thinking about studying overseas? This is how to up your odds of getting a scholarship
Explore scholarships strategically with passion, persistence, and organizational discipline to enhance success for international students aspiring academic advancement in their study abroad journey.
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ICICI Bank introduces UPI for NRIs through international mobile numbers
ICICI Bank has launched UPI for NRIs in ten countries, enabling global mobile number use without switching to Indian numbers. iMobile Pay facilitates utility, merchant transactions, and QR code payments, enhancing convenience and promoting UPI adoption across borders.
How entrepreneurs can leverage AI to maximise the value of their customer interactions
Sachin Dev Duggal's Builder.ai's ‘Natasha’ sounds like a game-changer in the realm of AI-powered product management tools. Its ability to leverage previous customer interactions to predict future queries and offer insights for handling them could significantly enhance the efficiency of sales and support teams. Moreover, the capability to engage in automated conversations with customers, providing tailored solutions and insights, sets it apart from traditional chatbots. This combination of predictive analytics and personalised customer interaction has the potential to revolutionise how businesses engage with their customers, driving better experiences and outcomes.
Tech takes the wheel: Revolutionising logistics and customer convenience
Satista reports that by 2026, global digital transformation spending is expected to reach $3.4 trillion. Logistics companies can streamline logistics operations while obtaining real-time insights, optimising routes, enhancing warehouse management and improving overall efficiency.
Flipkart launches UPI service in partnership with Axis Bank
Flipkart UPI will only be available for Android users as of now. Customers can register for UPI with @fkaxis handle and do fund transfers and checkout payments using the Flipkart app.
Tata Tele unifies toll-free calling and WhatsApp Business under one number
Tata Teleservices, an enterprise communications provider, has integrated toll-free voice calling and WhatsApp customer support chat into a single number, a strategic step anticipated to reduce expenses for businesses.
Air India, Vistara boards may not be unified soon
Tata Sons unlikely to integrate Air India and Vistara boards in a hurry; management teams to remain separate for at least a year; merger expected to take place this year or next; Tata wants Air India to achieve consumer trust and operational efficiency similar to Vistara before integration; merging airlines involves network and operational overhaul; merger could stretch through 2024; Air India and Vistara merging to form full-service airline; Singapore Airlines to hold 25.1% stake in post-merger Air India; plan to keep brands separate until Air India reaches Vistara's standard; Tata won't rush to retire Vistara title.
Innovations in CXO management: Leveraging technology for customer experience
Predictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactively address issues and offer relevant solutions. For example, an e-commerce platform might predict when a customer is likely to run out of a particular product and offer a convenient reorder option.
Creating a seamless customer journey: The CXO's guide to omnichannel excellence
Omnichannel excellence revolves around the idea that customers should be at the centre of all interactions, regardless of the channel they choose. This approach acknowledges that customers may start their journey on one channel (e.g., browsing a website), switch to another (e.g., contacting customer support via chat), and then make a purchase in a physical store. At each step, the customer should feel like the brand has a comprehensive understanding of their needs and preferences.
UPI Lite launched for Federal bank; how customers can use it
Federal Bank has launched unified payment interface (UPI) lite functionality for small value digital payments. UPI Lite functionality is an offline small value UPI payment method which can be used within specified transactional limits. However there is no requirement of installing a seperate app for UPI Lite as existing UPI apps supports this feature.
Mirae Asset Mutual Fund launches UPI AutoPay mandate
“At Mirae Asset one of our foremost principles is Clients First approach, we have always believed in providing our investors with efficient solutions. UPI has already revolutionised payments, with UPI autopay we are introducing a new facility which has the potential to revolutionise SIPs. We are confident this facility should help our investors to adopt UPI autopay as a preferred mode for Mandate registrations.” said Shrinivas Khanolkar, Head - Products, Marketing & Corporate Communications, Mirae Asset Investment Managers (India) Pvt. Ltd.
Innovations in CXO Management: Leveraging Technology for Customer Experience
The role of the Chief Experience Officer (CXO) is crucial in ensuring a seamless and personalized customer journey in the digital era. CXOs must leverage innovative technologies to enhance customer experiences and drive business growth. Some of the latest innovations in CXO management include harnessing customer data for personalization, predictive analytics, real-time feedback, and AI and machine learning.
Creating a Seamless Customer Journey: The CXO's Guide to Omnichannel Excellence
In today's digital age, customers expect a seamless and consistent experience when interacting with a brand across multiple channels. Chief Experience Officers (CXOs) play a crucial role in guiding organizations towards omnichannel excellence.
CXO Leadership: Driving Customer-Centric Strategies for Business Success
Despite being a more recent addition to the C-suite, the Chief Experience Officer (CXO) has seen a sharp increase in relevance due to the changing nature of the industry. The job of the CFO has grown and deepened as organizations have come to understand how important the customer experience is to accomplishing their objectives.
CXO vs. CMO: Navigating the Responsibilities of Customer Experience Management
Delivering outstanding client experiences is essential to succeed in today's fiercely competitive business environment. Two crucial positions—the Chief Experience Officer (CXO) and the Chief Marketing Officer (CMO)—are emerging as organizations work to differentiate themselves from the competition and build strong customer relationships.
Salesforce to acquire AI customer service startup Airkit.ai
Following the acquisition, Airkit.ai will become a subsidiary of Service Cloud and will be led by Adam Evans, Co-Founder and CTO of Airkit.ai.
Gaming Chairs with Footrests - Experience ultimate gaming comfort everyday
In the world of gaming, comfort is paramount for long hours of immersive gameplay. Gaming chairs with footrests have emerged as the solution to this need, offering not just ergonomic support but a touch of luxury to your gaming setup. Say goodbye to discomfort and elevate your gaming sessions to new heights of relaxation and enjoyment with these gaming chair options featuring footrests.
G20: India to provide hands-on UPI experience to visiting delegates
"Foreign delegates or participants will be given Rs 500-1,000 in their UPI wallets for doing UPI transactions,” a government official told ANI, adding it has earmarked around Rs 10 lakhs for it. UPI is India’s mobile-based fast payment system, which facilitates customers to make round-the-clock payments instantly, using a Virtual Payment Address (VPA) created by the customer.
How CXOs Can Use Data Analytics to Improve Customer Experience
In today's business landscape, customer experience (CXO) is crucial for companies. Data analytics plays a vital role in enhancing CX strategies.
No charge on normal UPI transactions for customers, says NPCI
The NPCI reportedly said that using prepaid payment instruments (PPIs) - gift cards, wallets, among others - for transactions through UPI will attract an interchange fee of up to 1.1 per cent starting April 1. The charges will be levied if the transaction is more than Rs 2,000, it said.
Air India partners with Salesforce to transform customer service experience
"Given the ambitious growth plan of Air India that will result in a rapid increase in the volume of customer interactions, deploying robust and scalable technological solutions that incorporate the latest in Artificial Intelligence technologies becomes imperative. Air India’s work with Salesforce will enable this accomplishment," stated the press release.
Fintech unicorn Slice wants to diversify beyond its credit card offering
Along with diversification into UPI, Slice will also push direct merchant checkouts as well as NFC- based payments ( contactless payments) on its app to simplify user experience, Bajaj said in an interaction with ETtech.
As India leads digital payments, consumer experience, safety & innovation are key
Digital payments shows substantial increase, need to improve consumer experience and enhance security.
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