VALUE OF THEIR CUSTOMER INTERACTIONS
Automating repetitive tasks: AI for invoicing, inventory, and more
World MSME Day: The ability of AI to manage repetitive, time-consuming, and error-prone tasks revolutionizes business operations, resulting in accuracy, speed, and cost savings.
Video commerce offerings gain traction, Indians spent over 2 mn hours video shopping: Flipkart
Flipkart announced on Thursday that its video commerce platform has seen significant adoption, with Indian customers spending over 2 million hours on it from June 2023 to May 2024. The increase in usage highlights the growing trend of video commerce in India, driven by tech-savvy and digitally inclined consumers.
Transform your CX with G7 CR's disruptive approach towards customer experience
G7 CR Technologies, a Noventiq company, revolutionizes unified customer experience in the tech industry, driving business transformation and enhancing customer satisfaction.
Changing customer behaviour, focus on sustainability present new challenges and opportunities for the dairy industry
The future of the dairy industry is tied to how players adapt to changes and can innovate themselves.
Best Tablets under Rs. 50,000 offering Performance, Value and Versatility (2024)
Discover the best tablets under 50,000, through this carefully curated selection of high-performance devices that combine affordability and advanced features. This guide includes top picks like the Apple iPad (10th Generation), Samsung Galaxy Tab S9 FE, and OnePlus Pad, each offering exceptional displays, powerful processors, and ample storage. Whether you need a tablet for work, entertainment, or creative projects, these models provide stunning visuals, smooth multitasking, and long-lasting battery life.
Online banking, a lengthier long-distance relationship
The banks (and other companies) were getting you to do their jobs for them and charging you for this, in both time and money. There was no discussion around this, no negotiation, nothing. This was the first of many digital fait accomplis of which you would shortly become the victim.
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Chief Executive Officer's Essential Skills and Traits for Success
The role of the Chief Experience Officer (CXO) has become crucial in modern businesses. CXOs are responsible for shaping and enhancing the overall customer experience within an organisation. They must possess skills such as a customer-centric mindset, strategic vision, data-driven decision-making, communication skills, change management expertise, technology proficiency, empathy, innovation, analytical thinking, resilience, accountability, adaptability, leadership and team-building, a results-oriented approach, patience and persistence, ethical leadership, continuous learning, cultural sensitivity, crisis management, and feedback receptivity.
GoKwik clocks $20 million in FY24 sales, expects to double in current year
Ecommerce enabler GoKwik has over 4,000 ecommerce brands in its network including Lenskart, Neemans, Man Matters, Purplle and Shoppers Stop, across categories of fashion, beauty, health and nutrition.
Nvidia adds over $200 billion in market value in post-earnings rally
Nvidia's shares surged over 9% on Thursday, adding $218 billion in market value, the second-largest single-day gain in history on Wall Street, fueled by a bumper revenue forecast reinforcing investor confidence in the AI-driven chip demand boom.
GenAI production deployments on the rise in India: EY India
20% of gen AI PoCs in India were in production in FY 2024. FY 2025 expects revenue growth, AI agent bots deployment in customer service, sales, underwriting, document intelligence.
Enterprise demand keeps telcos’ voice channel revenue growing
Despite challenges in personal voice calling revenue for telecom operators, the enterprise sector sees significant revenue from voice channels. With the rise of digital-native businesses in India, voice services like IVR, outbound calling, and contact center telephony remain vital for customer support. Industry experts foresee continued growth in voice communication alongside other digital channels.
Surat to Jammu, diverse customer profiles coming through ONDC: Snapdeal’s Himanshu Chakrawarti
Snapdeal’s focus on value e-commerce appears to be doing well with its collaboration with ONDC as it sees a majority of customers from smaller towns and tier-2, 3 cities.
Unlocking organizational potential: The role of chief executive officers (CXOs) in the digital era
Chief Experience Officers lead digital transformation to enhance customer engagement. Collaborating with C-suite executives and leveraging emerging technologies, CXOs drive innovation and deliver exceptional value to customers, shaping the future of business.
How entrepreneurs can leverage AI to maximise the value of their customer interactions
Sachin Dev Duggal's Builder.ai's ‘Natasha’ sounds like a game-changer in the realm of AI-powered product management tools. Its ability to leverage previous customer interactions to predict future queries and offer insights for handling them could significantly enhance the efficiency of sales and support teams. Moreover, the capability to engage in automated conversations with customers, providing tailored solutions and insights, sets it apart from traditional chatbots. This combination of predictive analytics and personalised customer interaction has the potential to revolutionise how businesses engage with their customers, driving better experiences and outcomes.
Platinum Industries CMD on IPO, sustaining financials, and ambitious expansion plans
Platinum Industries' IPO brings confidence and success amidst market conditions. Expansion plans, sustainability, and innovation drive the company's financial growth. New manufacturing facilities, diverse product portfolio, and strategic investments position Platinum Industries as a global leader in the PVC industry. Chairman Krishna Dushyant Rana says Platinum Industries was born out of a vision to redefine the landscape of the PVC industry in India.
India's high-end customers embark on dreamy adventures to conclude 2023
Concierge services that make outlandish asks come true, for a price, are reporting far greater requests, a lot more spending and requests getting more exotic. Vijaya Eastwood, founder and chief executive of Delhi-based CribLife, a concierge service catering to the mega rich (with investable assets of over $30 million) says she's seen a 300-400% surge in requests.
Why user-generated content in advertising is the buzzword
Social media, our modern-day stage, has catapulted the impact of user-generated content to new heights.
CXO roundtable: Insights from top customer experience officers
David Martinez brings years of experience in the retail sector, where he has transformed the way customers engage with Stellar Retail's products and services. His customer-centric approach has boosted both online and in-store sales.
CXO and beyond: The expanding role of customer experience in business
In today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamless interactions, and fast resolutions to their issues. As a result, the role of CXO has expanded to encompass a broader set of responsibilities that extend beyond the traditional boundaries.
Innovations in CXO management: Leveraging technology for customer experience
Predictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactively address issues and offer relevant solutions. For example, an e-commerce platform might predict when a customer is likely to run out of a particular product and offer a convenient reorder option.
Union Bank ties up with Accenture for analytics based customer services
The program will enable the bank to develop robust data visualization and reporting capabilities including interactive dashboards and reports for business, operational and regulatory purposes. Employees will have access to business intelligence that can enhance customer service and operational agility across the bank’s branches, contact centers and digital channels.
What's beyond ChatGPT? OpenAI unveils personalised AI agents that redefine human-machine interaction
Users can easily build their custom GPTs, opening the door to a future where AI becomes more personalized and deeply integrated into various aspects of our lives.
CXO and ROI: Demonstrating the Business Value of Exceptional Customer Experience
In today's competitive business landscape, delivering exceptional customer experiences is essential for success. CXOs play a crucial role in leading customer-centricity and demonstrating the ROI of these efforts. Exceptional customer experiences are important because they meet customer expectations, drive loyalty, differentiate companies from competitors, contribute to revenue growth, and reduce costs.
How the Role Has Adapted to Changing Customer Expectations
The Chief Experience Officer (CXO) position has become increasingly important to organizational success in today's fast-paced and constantly changing corporate environment. The chief executive officer (CXO) is responsible for making sure that a company's goods, services, and overall brand experience seamlessly meet changing customer expectations.
Beyond Transactions: CXO's Role in Building Emotional Connections with Customers
In today's digital and competitive business landscape, building emotional connections with customers has become crucial for success. CXOs, or Chief Experience Officers, play a vital role in shaping strategies and initiatives to foster these connections. Emotional connections go beyond transactions and lead to customer loyalty, advocacy, resilience during tough times, increased customer lifetime value, and a competitive advantage. CXOs can contribute to this effort by setting a customer-centric vision, aligning brand values with customer values, developing personalization strategies, encouraging employee engagement, leveraging storytelling, measuring emotional metrics, driving innovation, and using technology thoughtfully.
Customer-Centric Transformation: The CXO's Roadmap to Success
Customer-centric transformation is essential for businesses to thrive in today's competitive landscape. This involves shifting strategies, operations, and culture to prioritize customer needs and preferences.
The Emergence of CXOs: Why Customer Experience is Now a C-Level Concern
Offering a quality product or service isn't enough to keep ahead of the competition in today's fast-paced and always changing business environment. Organizations are now recognizing that the customer experience (CX) sector holds the secret to success.
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