VALUE OF THEIR CUSTOMER INTERACTIONS
Automating repetitive tasks: AI for invoicing, inventory, and more World MSME Day: The ability of AI to manage repetitive, time-consuming, and error-prone tasks revolutionizes business operations, resulting in accuracy, speed, and cost savings.
27 Jun, 2024, 12.22 PM ISTVideo commerce offerings gain traction, Indians spent over 2 mn hours video shopping: Flipkart Flipkart announced on Thursday that its video commerce platform has seen significant adoption, with Indian customers spending over 2 million hours on it from June 2023 to May 2024. The increase in usage highlights the growing trend of video commerce...
27 Jun, 2024, 10.51 AM ISTTransform your CX with G7 CR's disruptive approach towards customer experience G7 CR Technologies, a Noventiq company, revolutionizes unified customer experience in the tech industry, driving business transformation and enhancing customer satisfaction.
20 Jun, 2024, 09.40 PM IST- ADVERTISEMENT
Changing customer behaviour, focus on sustainability present new challenges and opportunities for the dairy industry The future of the dairy industry is tied to how players adapt to changes and can innovate themselves.
17 Jun, 2024, 09.47 AM ISTBest Tablets under Rs. 50,000 offering Performance, Value and Versatility (2024) Discover the best tablets under 50,000, through this carefully curated selection of high-performance devices that combine affordability and advanced features. This guide includes top picks like the Apple iPad (10th Generation), Samsung Galaxy Tab S9...
11 Jun, 2024, 07.05 PM ISTOnline banking, a lengthier long-distance relationship The banks (and other companies) were getting you to do their jobs for them and charging you for this, in both time and money. There was no discussion around this, no negotiation, nothing. This was the first of many digital fait accomplis of which yo...
01 Jun, 2024, 11.21 PM ISTEmergence & Application of Generative AI in Insurance29 May, 2024, 04.35 PM IST GoKwik clocks $20 million in FY24 sales, expects to double in current year Ecommerce enabler GoKwik has over 4,000 ecommerce brands in its network including Lenskart, Neemans, Man Matters, Purplle and Shoppers Stop, across categories of fashion, beauty, health and nutrition.
27 May, 2024, 04.12 PM ISTNvidia adds over $200 billion in market value in post-earnings rally Nvidia's shares surged over 9% on Thursday, adding $218 billion in market value, the second-largest single-day gain in history on Wall Street, fueled by a bumper revenue forecast reinforcing investor confidence in the AI-driven chip demand boom.
24 May, 2024, 08.50 AM ISTGenAI production deployments on the rise in India: EY India 20% of gen AI PoCs in India were in production in FY 2024. FY 2025 expects revenue growth, AI agent bots deployment in customer service, sales, underwriting, document intelligence.
10 May, 2024, 06.01 AM ISTTransforming India's Infrastructure: The Belden Smart Buildings Solutions Summit07 May, 2024, 06.19 PM IST Enterprise demand keeps telcos’ voice channel revenue growing Despite challenges in personal voice calling revenue for telecom operators, the enterprise sector sees significant revenue from voice channels. With the rise of digital-native businesses in India, voice services like IVR, outbound calling, and conta...
06 May, 2024, 01.18 PM ISTSurat to Jammu, diverse customer profiles coming through ONDC: Snapdeal’s Himanshu Chakrawarti Snapdeal’s focus on value e-commerce appears to be doing well with its collaboration with ONDC as it sees a majority of customers from smaller towns and tier-2, 3 cities.
03 May, 2024, 10.28 AM ISTUnlocking organizational potential: The role of chief executive officers (CXOs) in the digital era Chief Experience Officers lead digital transformation to enhance customer engagement. Collaborating with C-suite executives and leveraging emerging technologies, CXOs drive innovation and deliver exceptional value to customers, shaping the future of...
24 Apr, 2024, 12.57 PM ISTHow entrepreneurs can leverage AI to maximise the value of their customer interactions Sachin Dev Duggal's Builder.ai's ‘Natasha’ sounds like a game-changer in the realm of AI-powered product management tools. Its ability to leverage previous customer interactions to predict future queries and offer insights for handling them could si...
19 Apr, 2024, 05.15 PM ISTPlatinum Industries CMD on IPO, sustaining financials, and ambitious expansion plans Platinum Industries' IPO brings confidence and success amidst market conditions. Expansion plans, sustainability, and innovation drive the company's financial growth. New manufacturing facilities, diverse product portfolio, and strategic investments...
27 Feb, 2024, 04.58 PM ISTCXO and beyond: The expanding role of customer experience in business In today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamless interactions, and fast resolutions to their issues. As a result, the role of CXO has expanded to encompass a...
10 Dec, 2023, 05.07 PM ISTInnovations in CXO management: Leveraging technology for customer experience Predictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactively address issues and offer relevant solutions. For example, an e-commerce platform might predict when a custo...
10 Dec, 2023, 04.40 PM ISTWhat's beyond ChatGPT? OpenAI unveils personalised AI agents that redefine human-machine interaction Users can easily build their custom GPTs, opening the door to a future where AI becomes more personalized and deeply integrated into various aspects of our lives.
24 Nov, 2023, 09.01 AM ISTCXO and ROI: Demonstrating the Business Value of Exceptional Customer Experience In today's competitive business landscape, delivering exceptional customer experiences is essential for success. CXOs play a crucial role in leading customer-centricity and demonstrating the ROI of these efforts. Exceptional customer experiences are...
18 Oct, 2023, 01.19 PM IST