Study on service science, particularly what are the topics to research in the near future:
- Internationalisation of services
- Design of service work
- Service innovation
- Technologies and services
- Transformation processes in the economy (from good production to service provision)
+ Basic service research
Defining the notion of "Fairchise" in economic context, as an franchise model (CoWorking, Networking) that is given away for free but does licensing and brand building
What does it need to enable customers to innovate by themselfs. Thomke and Hippel explains what it need and continue the thought begun in "Soruces of Innovation"
In this book hippel exposes, beside the classical manufacturer and supplier as innovator, the new user or consumer driven innovation. In this book he defines the notion of the 'lead user'
Entrance into the tools which enables massive feed processing, only thing missing is the realtime semantic annotation of the filtered feeds; Introduces activity streams for me, which seams like an opportunity to set up service networks
Browsing and filtering in social web feeds; summarization, recommendation and personalization of messages; An extension could be a semantic enabled filtering
Open source Appengine, maybe a tool to enable fast growing and wide distributed service process engine; invent and set up on low scale, test and be prepared for hard scaling
Book concerning open source and its licenses, why on should consider it. Especially in conjunction with the quote of 2003 Bill Joy "Innovation happens elsewhere", why open source does matter.
An entry point to the works of Piller on open innovation, have to look through it, if there is something concerning service adoption or service innovation
Short statements of Lutz Heuser, SAP Corporate Research concerning future directions of the internet, including the focus on the service industry, the thoughts are brought by the ICT conference
A service library of IT infrastructure companies from england, which defines service, best-practices and use-cases of IT service design and management and is now accepted as an worldwide de-facto standard. It seam to not include agile methodology.
S. Tai, and S. Lamparter. Model-Based Software and Data Integration, volume 8 of Communications in Computer and Information Science, page 8--11. Berlin--Heidelberg, Springer, (2008)
K. Meyer. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF, page 47-55. Campus-Verlag, (2008)
R. Müller, and T. Posselt. Entwicklung internationaler produktbezogener Dienstleistungen, volume X of Leipziger Beiträge zur Informatik, page 45-58. Leipzig, Leipziger Informatik-Verbund (LIV), (2008)
K. Meyer, M. Schubert, and M. Böttcher. Entwicklung IT-basierter Dienstleistungen – Co-Design von Software und Services mit Serv CASE, page 305-318. Physica-Verlag, (2008)
A. Karapidis, A. Kienle, and H. Schneider. Entwicklung innovativer Dienstleistungen - Wissen, Kreativität, Lernen, Fraunhofer IRB Verlag, Stuttgart, (2005)