Book concerning open source and its licenses, why on should consider it. Especially in conjunction with the quote of 2003 Bill Joy "Innovation happens elsewhere", why open source does matter.
An entry point to the works of Piller on open innovation, have to look through it, if there is something concerning service adoption or service innovation
Short statements of Lutz Heuser, SAP Corporate Research concerning future directions of the internet, including the focus on the service industry, the thoughts are brought by the ICT conference
A service library of IT infrastructure companies from england, which defines service, best-practices and use-cases of IT service design and management and is now accepted as an worldwide de-facto standard. It seam to not include agile methodology.
S. Tai, und S. Lamparter. Model-Based Software and Data Integration, Volume 8 von Communications in Computer and Information Science, Seite 8--11. Berlin--Heidelberg, Springer, (2008)
K. Meyer. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF, Seite 47-55. Campus-Verlag, (2008)
R. Müller, und T. Posselt. Entwicklung internationaler produktbezogener Dienstleistungen, Volume X von Leipziger Beiträge zur Informatik, Seite 45-58. Leipzig, Leipziger Informatik-Verbund (LIV), (2008)
K. Meyer, M. Schubert, und M. Böttcher. Entwicklung IT-basierter Dienstleistungen – Co-Design von Software und Services mit Serv CASE, Seite 305-318. Physica-Verlag, (2008)
A. Karapidis, A. Kienle, und H. Schneider. Entwicklung innovativer Dienstleistungen - Wissen, Kreativität, Lernen, Fraunhofer IRB Verlag, Stuttgart, (2005)