Accreditation & Certifications
Quality Management (QM) and Accreditation
Raymond W. Bliss Army Health Center earns the Joint Commission's Gold Seal of approval
The Joint Commission is an independent, not-for-profit organization which sets the standards by which healthcare quality is measured in America and around the world, and evaluates the quality and safety of care for more than 15,000 healthcare organizations.
Approximately 80 percent of the nation's medical treatment facilities are currently accredited by The Joint Commission.
To maintain and earn accreditation, organizations must have an extensive on-site review by a team of The Joint Commission healthcare professionals, at least once every three years. The purpose of the review is to evaluate the organization's performance in areas which affect patient care. Accreditation may then be awarded based on how well the organization met The Joint Commission standards. This on-site review at Raymond W. Bliss Army Health Center (RWBAHC) took place in January 2020.
The Joint Commission standards address the hospital's performance in specific areas, and specify requirements to ensure that patient care is provided in a safe manner and in a secure environment.
Patients with patient care and safety concerns which have not been addressed by the health center may contact The Joint Commission by calling 1-800-994-6610.
Patient Safety
Patient Safety is everyone's responsibility
The Patient Safety Officer identifies improvement opportunities in medical systems and processes, and assists in implementing effective actions to avoid patient harm and improve patient safety and healthcare quality throughout RWBAHC. We are all patients, which is why we should all be familiar with everyday practices that can improve patient safety.
You can ensure a safer experience with our health care system by being involved and informed about your treatment. Some suggested steps to help make your health care experience safer include:
- Become a more informed health care consumer
- Keep track of your history
- Work with your doctor and other health care professionals as a team
- Involve a family member or friend in your care
- Follow the treatment plan agreed upon by you and your doctor
Everyone has a role in patient safety, and everyone will benefit from its successes.
Patient Advocate
Our Patient advocate works for you, our patients. The Patient Advocate ensures that you have the information you need in order to make the best possible decisions about your health care. The Patient Advocate makes sure patients are aware of available resources and their Rights and Responsibilities within the Military Healthcare System. The Patient Advocate serves as a liaison between patients and the medical team, communicating patients' questions and concerns, investigating patient concerns and directing them to the appropriate person or agency for resolution.
The Patient Advocate is devoted to guiding patients through the confusing maze of healthcare with compassion and understanding.
The Patient Advocate coordinates communication between patients, family members, medical professionals, and administrative team members to ensure that patients are receiving the best possible healthcare services. Our patient advocate responsibly:
- Directs patient inquiries or concerns
- Facilitates satisfactory resolution
- Explains policies to patients
- Performs as a liaison between patients and the health center Commander.
Have your received outstanding service from someone in RWBAHC? Do you have a suggestion on possible improvements we could make? Put in an
ICE Comment today.
Your health and safety are our TOP priority!