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      Scheduled maintenance
      System Metrics
      MMS Delivery Delays To T-Mobile US
      Update - We are still experiencing MMS delivery delays when sending messages to T-Mobile US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 04, 2024 - 01:00 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 04, 2024 - 00:02 PDT
      SMS Delivery Delay to Dish Network in US via Subset of Longcode
      Investigating - We are experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 04, 2024 - 00:31 PDT
      SMS Delivery Delays To Telcel Network in Mexico via Longcode and Domestic Pre-Registered SenderID
      Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico via Longcode and Domestic Pre-Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 04, 2024 - 00:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telcel Network in Mexico via Longcode and Domestic Pre-Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 03, 2024 - 23:31 PDT
      SMS Delivery Delays To Vodafone Network in United Kingdom
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 03, 2024 - 23:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 03, 2024 - 22:45 PDT
      Verify Traffic in China Service Disruption
      Monitoring - We are observing recovery in service disruption with Verify Traffic towards China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 03, 2024 - 23:05 PDT
      Investigating - We are experiencing service disruption with Verify Traffic towards China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 03, 2024 - 22:19 PDT
      United States MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 03, 2024 - 23:00 PDT
      Scheduled - Our MMS carrier partner in the United States is conducting a series of planned maintenances from 03 September 2024 at 23:00 PDT until 04 September 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets via subset of United States long codes.



      Note, the maintenance will be carried out on each of the following dates and times:



      04 September 2024 at 23:00 PDT until 05 September 2024 at 06:00 PDT
      Sep 3, 2024 23:00 - Sep 5, 2024 18:00 PDT
      Push Notification Delivery Issue for Customers Still Using FCM Legacy APIs
      Investigating - Our monitoring systems have detected a potential issue with GCM/Legacy FCM push notification delivery for customers still using FCM legacy APIs. Customers need to Migrate to new FCM HTTP v1 API to avoid any service disruption: https://help.twilio.com/articles/20768292997147-Updating-Twilio-Push-for-FCM-HTTP-v1-API.
      Sep 03, 2024 - 21:21 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 03, 2024 - 13:01 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 03 September 2024 at 13:00 PDT until 30 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 September 2024 at 13:00 PDT until 03 September 2024 at 17:00 PDT

      09 September 2024 at 13:00 PDT until 09 September 2024 at 17:00 PDT

      11 September 2024 at 13:00 PDT until 11 September 2024 at 17:00 PDT

      16 September 2024 at 13:00 PDT until 16 September 2024 at 17:00 PDT

      18 September 2024 at 13:00 PDT until 18 September 2024 at 17:00 PDT

      23 September 2024 at 13:00 PDT until 23 September 2024 at 17:00 PDT

      25 September 2024 at 13:00 PDT until 25 September 2024 at 17:00 PDT

      30 September 2024 at 13:00 PDT until 30 September 2024 at 17:00 PDT
      Sep 3, 2024 13:00 - Sep 30, 2024 17:00 PDT
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      90 days ago
      100.0 % uptime
      Heute
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Heute
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Degraded Performance
      MMS Long Code, North America Degraded Performance
      SMS Short Code, North America Operational
      MMS Short Code, North America Degraded Performance
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Degraded Performance
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Degraded Performance
      Voice, APAC Operational
      SMS, APAC Degraded Performance
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      Russia SMS Carrier Maintenance - Megafon and Yota Sep 4, 2024 13:00-17:00 PDT
      The Megafon and Yota networks in Russia are conducting a planned maintenance from 04 September 2024 at 13:00 PDT until 04 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Posted on Aug 29, 2024 - 07:54 PDT
      Romania SMS Carrier Maintenance - Vodafone Sep 4, 2024 13:30-19:30 PDT
      The Vodafone network in Romania is conducting a planned maintenance from 04 September 2024 at 13:30 PDT until 04 September 2024 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Romania handsets.
      Posted on Aug 28, 2024 - 00:16 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Sep 4, 2024 20:00 - Sep 5, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 04 September 2024 at 20:00 PDT until 05 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 01, 2024 - 22:18 PDT
      US SMS Carrier Maintenance - T-mobile Sep 4, 2024 20:30 - Sep 5, 2024 05:00 PDT
      The T-mobile network in the US is conducting a planned maintenance from 04 September 2024 at 20:30 PDT until 05 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-mobile US handsets.
      Posted on Aug 30, 2024 - 15:54 PDT
      US SMS Carrier Maintenance - Small US Carriers Sep 4, 2024 21:00 - Sep 5, 2024 01:30 PDT
      A subset of small networks in the US are conducting a planned maintenance from 04 September 2024 at 21:00 PDT until 05 September 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Aug 30, 2024 - 15:34 PDT
      Malaysia SMS Carrier Maintenance - U Mobile, TuneTalk and Unifi Sep 5, 2024 09:00-15:00 PDT
      The U Mobile, TuneTalk and Unifi networks in Malaysia are conducting a planned maintenance from 05 September 2024 at 09:00 PDT until 05 September 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile, TuneTalk and Unifi Malaysia handsets.
      Posted on Aug 29, 2024 - 06:40 PDT
      Czech Republic Voice Carrier Partner Maintenance Sep 5, 2024 18:00-20:30 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 05 September 2024 at 18:00 PDT until 05 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Aug 23, 2024 - 06:02 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile Sep 5, 2024 21:00 - Sep 6, 2024 03:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 05 September 2024 at 21:00 PDT until 06 September 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Posted on Sep 03, 2024 - 08:04 PDT
      Singapore Voice Carrier Partner Maintenance Sep 6, 2024 05:00-08:30 PDT
      Our Voice carrier partner in Singapore is conducting a planned maintenance from 06 September 2024 at 05:00 PDT until 06 September 2024 at 08:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore phone numbers.
      Posted on Sep 01, 2024 - 22:28 PDT
      Planned Maintenance for Flex Insights Historical Reporting Sep 7, 2024 01:00-03:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Aug 27, 2024 - 01:05 PDT
      Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, September 7th, 2024, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
      Aug 26, 2024 - 23:55 PDT
      Colombia Voice Carrier Maintenance - Telefonica Sep 9, 2024 00:00-03:00 PDT
      The Telefonica network in Colombia is conducting a planned maintenance from 09 September 2024 at 00:00 PDT until 09 September 2024 at 03:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Colombia phone numbers.
      Posted on Aug 30, 2024 - 07:35 PDT
      SMS Carrier Partner Maintenance - Multiple Countries Sep 9, 2024 13:00-19:00 PDT
      Our SMS carrier partner is conducting a planned maintenance from 09 September 2024 at 13:00 PDT until 09 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering to the below following carrier and country:



      Tunisie Telecom Tunisia

      Telmob Onatel Burkina Faso

      Etisalat United Arab Emirates
      Posted on Sep 02, 2024 - 05:39 PDT
      France and Germany Voice Carrier Partner Maintenance Sep 9, 2024 13:00-18:00 PDT
      Our Voice carrier partner in France and Germany is conducting a planned maintenance from 09 September 2024 at 13:00 PDT until 09 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France and Germany phone numbers.
      Posted on Sep 02, 2024 - 16:32 PDT
      Afghanistan SMS Carrier Maintenance - Etisalat Sep 9, 2024 13:00-19:00 PDT
      The Etisalat network in Afghanistan is conducting a planned maintenance from 10 September 2024 at 13:00 PDT until 10 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat Afghanistan handsets.
      Posted on Sep 03, 2024 - 01:17 PDT
      Czech Republic Voice Carrier Partner Maintenance Sep 9, 2024 18:00-20:30 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 September 2024 at 18:00 PDT until 09 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone
      Posted on Aug 26, 2024 - 00:56 PDT
      Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Sep 10, 2024 21:00-23:00 PDT
      Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 09 September 2024 at 21:00 PDT until 09 September 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and countries: Drei Austria, Three United Kingdom and Wind Tre Italy.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Aug 08, 2024 - 07:24 PDT
      Multiple Destination Voice Carrier Partner Maintenance Sep 11, 2024 13:00-19:00 PDT
      Our Voice carrier partner in Germany and France is conducting a planned maintenance from 11 September 2024 at 13:00 PDT until 11 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from Twilio France phone numbers.
      Posted on Sep 02, 2024 - 12:21 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Sep 11, 2024 20:00 - Sep 12, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 11 September 2024 at 20:00 PDT until 12 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 01, 2024 - 22:20 PDT
      France and Germany Voice Carrier Partner Maintenance Sep 16, 2024 13:00-18:00 PDT
      Our Voice carrier partner in France and Germany is conducting a planned maintenance from 16 September 2024 at 13:00 PDT until 16 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France and Germany phone numbers.
      Posted on Sep 02, 2024 - 16:35 PDT
      US and Canada SMS Carrier Partner Maintenance Sep 18, 2024 02:00-04:00 PDT
      Our SMS carrier partner in US and Canada is conducting a planned maintenance from 18 September 2024 at 02:00 PDT until 18 September 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Canada handsets.
      Posted on Sep 03, 2024 - 15:40 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Sep 18, 2024 20:00 - Sep 19, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 18 September 2024 at 20:00 PDT until 19 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 01, 2024 - 22:20 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Sep 25, 2024 20:00 - Sep 26, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 25 September 2024 at 20:00 PDT until 26 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 01, 2024 - 22:20 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Sep 27, 2024 13:00-20:00 PDT
      Twilio is conducting planned maintenance from 27 Sep 13:00 until 27 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Aug 26, 2024 - 16:06 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Sep 27, 2024 13:00-20:00 PDT
      Twilio is conducting a planned maintenance from 27 Sep 13:00 until 27 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Aug 26, 2024 - 16:05 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Sep 28, 2024 15:00-20:00 PDT
      Twilio is conducting a planned maintenance from 28 Sep 15:00 until 28 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Aug 26, 2024 - 16:06 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Sep 28, 2024 15:00-20:00 PDT
      Twilio is conducting planned maintenance from 28 Sep 15:00 until 28 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Aug 26, 2024 - 16:06 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Sep 4, 2024
      SMS Delivery Failure To DiGi And Celcom Network In Malaysia
      Resolved - We are no longer experiencing SMS delivery to DiGi And Celcom Network In Malaysia. This incident has been resolved.
      Sep 4, 00:10 PDT
      Monitoring - We are observing successful SMS delivery to DiGi And Celcom Network In Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 22:12 PDT
      Investigating - We are experiencing SMS delivery failures to DiGi And Celcom Network In Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 3, 21:12 PDT
      Sep 3, 2024
      TaskRouter Scheduled Maintenance Notice
      Completed - The scheduled maintenance has been completed.
      Sep 3, 23:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 3, 21:30 PDT
      Scheduled - Maintenance Details: We will be performing a brief TaskRouter database update in the US1 region, specifically adding new columns to a table. This update is expected to be completed in less than a minute and should not affect your service.

      Monitoring: Our team will closely watch the system's performance during and after the update to ensure everything runs smoothly.
      Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately.
      Aug 29, 21:29 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 3, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 3, 21:01 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 03 September 2024 at 21:00 PDT until 03 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets.
      Sep 3, 15:46 PDT
      Germany SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Sep 3, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 3, 15:01 PDT
      Scheduled - The Vodafone network in Germany is conducting a planned maintenance from 03 September 2024 at 15:00 PDT until 03 September 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Germany handsets.
      Aug 30, 09:09 PDT
      Issue With Trunking Originating Calls Processed From Singapore or Frankfurt Edge Locations
      Resolved - Twilio Elastic SIP Trunking was degraded for 3 hours and 45 minutes between 01:21:29 PM PST and 05:07:06 PM PST on 09/03/2024. During this period, customers may have experienced connectivity or audio issues with trunking originating calls processed from Singapore or Frankfurt edge locations. The issue has now been resolved
      Sep 3, 20:55 PDT
      Investigating - Our monitoring systems have detected a potential issue with Interconnect One Way Audio Issue in Japan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 3, 18:49 PDT
      SMS Delivery Delays To Small Networks In The US via Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to small networks in the US when sending from a subset of shortcodes. This incident has been resolved.
      Sep 3, 20:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays in the US when sending from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 18:31 PDT
      Update - We are experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information is available.
      Sep 3, 17:52 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 3, 17:47 PDT
      SMS Carrier Partner Maintenance - Multiple Countries
      Completed - The scheduled maintenance has been completed.
      Sep 3, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 3, 13:00 PDT
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 03 September 2024 at 13:00 PDT until 03 September 2023 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering to the below following carrier and country:



      Tunisie Telecom Tunisia

      Telmob Onatel Burkina Faso

      Etisalat United Arab Emirates
      Aug 24, 03:56 PDT
      Russia SMS Carrier Maintenance - Win Mobile
      Completed - The scheduled maintenance has been completed.
      Sep 3, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 3, 15:00 PDT
      Scheduled - The Win Mobile network in Russia is conducting a planned maintenance from 03 September 2024 at 15:00 PDT until 03 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile Russia handsets.
      Aug 28, 16:02 PDT
      Voice Calls Failing For Subset of Customers
      Resolved - Twilio Voice was degraded between 14:17 08/26/2024 and 10:00 08/28/2024 Pacific Time. During this period of time, a subset of customers may have experienced blocked outbound PSTN calls. The issue has now been resolved.
      Sep 3, 16:33 PDT
      SMS Delivery Delays to ZET Network in Tajikistan
      Resolved - We are no longer observing issues with SMS delivery delays when sending messages to ZET Network in Tajikistan. This incident is resolved.
      Sep 3, 15:38 PDT
      Monitoring - We are observing recovery with SMS delivery delays when sending messages to ZET Network in Tajikistan. We are continuing to monitor the issue to ensure a full recovery, and will follow-up again in 2 hours.
      Sep 3, 13:46 PDT
      Update - We are continuing experiencing SMS delivery delays when sending messages to ZET Network in Tajikistan . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 3, 12:40 PDT
      Update - We are continuing experiencing SMS delivery delays when sending messages to ZET Network in Tajikistan . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 11:47 PDT
      Update - We are continuing to investigate this issue.
      Sep 3, 11:46 PDT
      Update - We are continuing experiencing SMS delivery delays when sending messages to ZET Network in Tajikistan . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 10:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to ZET Network in Tajikistan . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 3, 09:17 PDT
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the Voice Recordings issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Sep 3, 15:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with Voice Recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 3, 12:43 PDT
      Toll-Free Verifications stuck in Review
      Resolved - Our engineers have deployed a fix for the Toll-free registration issue, and are now working on resolving impacted registrations. This will be completed and visible to customers over the following few hours. This incident is resolved.
      Sep 3, 13:30 PDT
      Monitoring - We are observing recovery with Toll-free registrations. We are continuing to monitor the issue, and will follow-up again in 30 minutes.
      Sep 3, 13:00 PDT
      Update - We are continuing to investigate the issue with Toll-Free registrations. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 12:32 PDT
      Update - Starting Thursday the 29th, Toll-Free registrations have been stuck in Review without progressing to a terminal state. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 3, 11:32 PDT
      Investigating - We've become aware of a potential issue with TollFree registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 3, 11:03 PDT
      SMS Delivery Delays To MTN Network in Uganda
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Uganda. This incident has been resolved.
      Sep 3, 11:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Uganda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 09:42 PDT
      Update - We are continuing experiencing SMS delivery delays when sending messages to MTN Network in Uganda . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 07:28 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Uganda . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 3, 06:28 PDT
      Increased 5xx Responses in the Programable Messaging API
      Resolved - Twilio Programable Messaging API was degraded for 1 minute between 08:11 and 08:12 am Pacific Time on 09/03/2024. During this period of time customers may have experienced higher latency and increased failures using programmable messaging. The issue has now been resolved.
      Sep 3, 09:05 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with programmable messaging, customers experienced higher latency and increased failures. We will follow up and provide customer impact details within 2 hours.
      Sep 3, 08:50 PDT
      SMS Delivery Delays to NTT Docomo Network in Japan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Docomo Network in Japan. This incident has been resolved.
      Sep 3, 04:22 PDT
      Update - We are still observing recovery in SMS delivery delays when sending messages to Docomo Network in Japan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 3, 03:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Docomo Network in Japan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 01:32 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Docomo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 3, 00:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Docomo Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 2, 23:16 PDT
      Sep 2, 2024
      SMS Delivery Delays to Multiple Networks in Caribbean Islands
      Resolved - We are no longer experiencing delivery report delays when sending messages to multiple networks in Caribbean Islands. This incident has been resolved.
      Sep 2, 21:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Caribbean Islands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 2, 19:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Caribbean Islands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Sep 2, 18:50 PDT
      United Kingdom Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 2, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 2, 14:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 02 September 2024 at 14:00 PDT until 02 September 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country:EE United Kingdom



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Aug 28, 13:41 PDT
      United Arab Emirates SMS Carrier Maintenance - Etisalat
      Completed - The scheduled maintenance has been completed.
      Sep 2, 19:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 2, 13:01 PDT
      Scheduled - The Etisalat network in United Arab Emirates is conducting a planned maintenance from 02 September 2024 at 13:00 PDT until 02 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
      Aug 25, 22:35 PDT
      United Arab Emirates Voice Carrier Maintenance - Etisalat
      Completed - The scheduled maintenance has been completed.
      Sep 2, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 2, 13:02 PDT
      Scheduled - The Etisalat network in United Arab Emirates is conducting a planned maintenance from 02 September 2024 at 13:00 PDT until 02 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Etisalat United Arab Emirates handsets.
      Aug 25, 22:36 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Sep 2, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 2, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting a planned maintenance from 02 September 2024 at 13:00 PDT until 02 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Aug 29, 07:53 PDT
      Intermittent Issues With Sender Id Retrieval
      Resolved - We are no longer experiencing delivery issues to countries requiring sender-id pre-registrations. This incident is resolved.
      Sep 2, 16:44 PDT
      Monitoring - SMS delivery to countries requiring sender-id pre-registration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 6 hours or as soon as more information becomes available.
      Sep 2, 10:52 PDT
      Update - We continue to investigate delivery issues to countries requiring sender-id pre-registrations. Very small fraction of messages might fail with error 21612. Our engineering team has been alerted and is actively investigating. We will update in 2 hours or as soon as we have more information.
      Sep 2, 08:52 PDT
      Update - We are continuing to investigate this issue.
      Sep 2, 07:52 PDT
      Investigating - We are investigating delivery issues to countries requiring sender-id pre-registrations. Very small fraction of messages might fail with error 21612. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 2, 07:46 PDT
      SMS Delivery Delays to MTN Network in Ghana
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Ghana. This incident is resolved.
      Sep 2, 15:54 PDT
      Monitoring - We are observing recovery with SMS delivery delays when sending messages to MTN Network in Ghana. We will continue to monitor the issue to ensure a full recovery, and follow-up again in 2 hours.
      Sep 2, 14:42 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 2, 12:29 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 2, 10:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 2, 09:39 PDT
      SMS Delivery Delays to Iliad Network in Italy
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Iliad network in Italy. This incident has been resolved.
      Sep 2, 10:10 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Iliad network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 2, 08:21 PDT
      Update - We continue experiencing SMS delivery delays to Iliad network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 1, 20:06 PDT
      Update - We continue experiencing SMS delivery delays to Iliad network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 1, 04:15 PDT
      Update - We continue experiencing SMS delivery delays to Iliad network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 31, 20:15 PDT
      Update - We continue experiencing SMS delivery delays to Iliad network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 31, 20:15 PDT
      Update - We continue experiencing SMS delivery delays to Iliad network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 31, 16:36 PDT
      Update - We continue experiencing SMS delivery delays to Iliad network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 31, 14:36 PDT
      Update - We are experiencing SMS delivery delays to Iliad network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 31, 13:36 PDT
      Investigating - We've become aware of a potential issue with SMS delivery to Iliad network in Italy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Aug 31, 13:31 PDT
      SMS Delivery Delays to ZTE Network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to ZTE network in Tajikistan. This incident has been resolved.
      Sep 2, 08:26 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to ZTE network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 2, 06:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to ZTE network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 2, 04:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to ZTE network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 2, 03:25 PDT
      US MMS Carrier Partner
      Completed - The scheduled maintenance has been completed.
      Sep 2, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 1, 23:00 PDT
      Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 01 September 2024 at 23:00 PDT until 02 September 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US short codes.
      Aug 28, 15:49 PDT
      SMS Delivery Delays to Digitel Network in Venezuela
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digitel network in Venezuela. This incident has been resolved.
      Sep 2, 02:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digitel network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 2, 00:06 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Digitel network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 1, 23:17 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Digitel network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 1, 21:26 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Digitel network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 1, 20:38 PDT
      SMS Delivery Delays and Failures to Tigo Network in Guatemala from Long Codes
      Resolved - We are no longer experiencing SMS delivery to Tigo network in Guatemala from Long Codes. This incident has been resolved.
      Sep 2, 01:27 PDT
      Monitoring - We are observing successful SMS delivery to Tigo Network in Guatemala from Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 1, 23:32 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 1, 18:32 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 1, 02:32 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 31, 18:32 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 31, 14:43 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 31, 12:43 PDT
      Update - We are experiencing SMS delivery delays and failures when sending messages to Tigo Network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 31, 11:43 PDT
      Investigating - We've become aware of a potential issue with SMS Long Code delivery delays and failures to Tigo Network in Guatemala. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Aug 31, 11:17 PDT
      Latin America SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 2, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 1, 23:01 PDT
      Scheduled - Our SMS carrier partner in Latin America is conducting an emergency maintenance from 1 September 2024 at 23:00 PDT until 2 September 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Latin America handsets.
      Sep 1, 22:23 PDT
      Sep 1, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Sep 1, 20:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 1, 13:55 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 01 September 2024 at 13:55 PDT until 01 September 2024 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Product: Lookup Identity Match
      Aug 29, 16:01 PDT
      Aug 31, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Aug 31, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 31, 13:30 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 31 August 2024 at 13:30 PDT until 31 August 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Aug 22, 06:34 PDT
      Philippines Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Aug 31, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 31, 10:00 PDT
      Scheduled - Our Voice carrier partner in Philippines is conducting an emergency maintenance from 31 August 2024 at 10:00 PDT until 31 August 2024 at 11:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Philippines phone numbers.
      Aug 30, 05:18 PDT
      SMS Delivery Failure To Digitel Network In Venezuela
      Resolved - We are no longer experiencing SMS delivery failures to Digitel Network in Venezuela. This incident has been resolved.
      Aug 31, 09:17 PDT
      Update - We are observing successful SMS delivery to Digitel Network in Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 31, 07:17 PDT
      Update - We are observing successful SMS delivery to Digitel Network in Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Aug 31, 06:45 PDT
      Monitoring - We are still experiencing SMS delivery failures to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Aug 31, 02:45 PDT
      Update - We are still experiencing SMS delivery failures to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 31, 00:48 PDT
      Investigating - We are experiencing SMS delivery failures to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
      Aug 30, 23:49 PDT
      SMS Delivery Delay To Telkomsel Network In Indonesia Over A Subset Of Pre Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery delays to Telkomsel Network in Indonesia over a Subset of pre-registered sender ID. This incident has been resolved.
      Aug 31, 01:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telkomsel Network in Indonesia over a Subset of pre-registered sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Aug 31, 00:41 PDT
      Update - We are experiencing SMS delivery delays to Telkomsel network in Indonesia over a subset of pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 22:55 PDT
      Investigating - We are experiencing SMS delivery delays to Telkomsel Network in Indonesia over a Subset of pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in one hour or as soon as more information becomes available.
      Aug 30, 21:55 PDT
      Aug 30, 2024
      SMS Delivery Delays to Digitel Network in Venezuela
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digitel network in Venezuela. This incident has been resolved.
      Aug 30, 15:07 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Digitel network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 13:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digitel network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 11:58 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Digitel network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 10:02 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Digitel network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 30, 09:02 PDT
      MMS Delivery Delays to AT&T Network in the US
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to sending messages to AT&T network in the US. This incident has been resolved.
      Aug 30, 13:27 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to AT&T network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 11:30 PDT
      Update - We are still experiencing MMS delivery delays when sending messages to AT&T network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 10:52 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to AT&T network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 30, 09:56 PDT
      SMS Delivery Delays to Etisalat Network in Niger
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat Network in Niger. This incident has been resolved.
      Aug 30, 10:03 PDT
      Update - We continue observing recovery in SMS delivery delays when sending messages to Etisalat Network in Niger. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 08:01 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 05:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 30, 05:02 PDT
      SMS Delivery Delay to Bitel Network in Peru
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bitel network in Peru. This incident has been resolved.
      Aug 30, 09:51 PDT
      Update - We continue observing recovery in SMS delivery delays when sending messages to Bitel network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 07:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bitel network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 05:30 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Bitel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Aug 29, 17:31 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Bitel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 29, 09:47 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 29, 05:50 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 04:08 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 03:19 PDT
      Indonesia SMS Carrier Maintenance - Smartfren
      Completed - The scheduled maintenance has been completed.
      Aug 30, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 30, 01:00 PDT
      Scheduled - The Smartfren network in Indonesia is conducting an emergency maintenance from 30 August 2024 at 01:00 PDT until 30 August 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Smartfren Indonesia handsets.
      Aug 29, 02:02 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Aug 30, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 29, 18:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 29 August 2024 at 18:00 PDT until 30 August 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Aug 29, 13:27 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Aug 30, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 29, 20:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 29 August 2024 at 20:00 PDT until 30 August 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Aug 27, 15:42 PDT
      SMS Delivery Delays to Orange Network in Israel
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Israel. This incident has been resolved.
      Aug 30, 02:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 30, 00:09 PDT
      Investigating - We are experiencing SMS delivery delays to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 23:22 PDT
      SMS Delivery Delays to Golan Telekom Network in Israel
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Golan Telekom Network in Israel. This incident has been resolved.
      Aug 30, 00:13 PDT
      Monitoring - We are observing recovery in delivery report delays when sending messages to Golan Telecom network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 22:28 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Golan Telekom network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Aug 29, 15:33 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Golan Telekom network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 29, 07:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Golan Telekom Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 29, 03:22 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Golan Telekom Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 01:22 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Golan Telekom Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 00:33 PDT
      Aug 29, 2024
      MMS Delivery Delay to and from Twilio Phone Numbers in US over a Subset of Short Code
      Resolved - We are no longer experiencing delivery report delays when sending MMS messages to and from Twilio Phone Numbers in US over a Subset of Short Code. This incident has been resolved.
      Aug 29, 23:45 PDT
      Update - We are experiencing MMS delivery delays when sending messages to and from Twilio Phone Numbers in US over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 23:24 PDT
      Update - We are experiencing MMS delivery delays when sending messages to Twilio Phone Numbers in US over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 23:15 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to Twilio Phone Numbers in US over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 23:14 PDT
      US MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Aug 29, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 29, 19:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 29 August 2024 at 19:00 PDT until 29 August 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T US handsets when sending via short codes.
      Aug 28, 13:53 PDT
      On Call Engineers Are Investigating an Issue With Sendgrid Documentation Failing to Load
      Resolved - The issue with SendGrid documentation pages failing to load has been resolved and all pages are now operating normally at this time.
      Aug 29, 13:11 PDT
      Monitoring - SendGrid Documentation pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 12:42 PDT
      Investigating - We've become aware of a potential issue with SendGrid documentation failing to load. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Aug 29, 12:29 PDT
      Vietnam SMS Carrier Maintenance - Mobifone
      Completed - The scheduled maintenance has been completed.
      Aug 29, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 29, 09:00 PDT
      Scheduled - The Mobifone network in Vietnam is conducting an emergency maintenance from 29 August 2024 at 09:00 PDT until 29 August 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mobifone Vietnam handsets.
      Aug 29, 04:02 PDT
      SMS Delivery Delays to Subset of Twilio Phone Numbers in Australia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Twilio Australia phone numbers. This incident has been resolved.
      Aug 29, 07:33 PDT
      Monitoring - We have started seeing recovery for the issue causing message delays to a subset of Twilio Australia Phone Numbers has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 05:29 PDT
      Investigating - We are experiencing message delays to a subset of Twilio Australia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 04:42 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Aug 29, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 28, 21:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 28 August 2024 at 21:00 PDT until 29 August 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      Aug 28, 16:53 PDT
      Our Engineers are Investigating an Issue with Flex
      Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Aug 29, 05:05 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Flex Conversations We will follow up and provide customer impact details within 2 hours.
      Aug 29, 05:03 PDT
      US MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Aug 29, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 28, 19:01 PDT
      Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 28 August 2024 at 19:00 PDT until 29 August 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US short codes.
      Aug 27, 21:10 PDT
      SMS Delivery Delays To Sask Tel Mobility Network In Canada
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Sask Tel Mobility Network In Canada. This incident has been resolved.
      Aug 29, 04:54 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Sask Tel Mobility Network in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 03:01 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Sask Tel Mobility Network In Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 29, 02:57 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Sask Tel Mobility Network In Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 01:02 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Sask Tel Mobility Network In Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 00:13 PDT
      Twilio Console Not Accessible
      Resolved - The issue affecting intermittent issues in accessing the Twilio console has been resolved, and the service is functioning normally at this time.
      Aug 29, 04:48 PDT
      Monitoring - We are observing recovery with access to the Twilio console. We will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 03:21 PDT
      Update - Our monitoring systems have detected a potential issue with accessing the Twilio Console. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 02:58 PDT
      Investigating - Our monitoring systems have detected a potential issue with accessing the Twilio Console. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 02:01 PDT
      Event Streams Delivery Issues to Kinesis
      Resolved - The issue affecting intermittent issues in regard to Event Streams delivery issues to Kinesis has been resolved, and the service is functioning normally at this time.
      Aug 29, 04:30 PDT
      Monitoring - Event Streams events have not been delivered to Kinesis sinks between 08:30 UTC and 09:50 UTC to customer Kinesis. The events will be delivered starting now. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 03:08 PDT
      Investigating - Our monitoring systems have detected a potential issue with Event Streams delivery issues to Kinesis sinks. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 02:31 PDT
      Event Streams Delivery Issues to Debugger
      Resolved - The issue affecting intermittent issues in regard to Event Streams delivery issues to Debugger has been resolved, and the service is functioning normally at this time.
      Aug 29, 04:05 PDT
      Monitoring - Event Streams delivery issues have not been reported 08:30 UTC and 09:50 UTC to Debugger. The debugger errors for the previous hours will be delivered now. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 29, 03:08 PDT
      Investigating - Our monitoring systems have detected a potential issue with Event Streams delivery issues to Debugger. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 29, 02:11 PDT
      On Call Engineers are Investigating an issue
      Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Aug 29, 03:05 PDT
      Update - Our monitoring systems are still investigating a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Aug 29, 02:35 PDT
      Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Aug 29, 02:22 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Aug 29, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 28, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 28 August 2024 at 20:00 PDT until 29 August 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Aug 2, 14:15 PDT
      Aug 28, 2024
      US MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Aug 28, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 28, 19:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 28 August 2024 at 19:00 PDT until 28 August 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T US handsets when sending via short codes.
      Aug 14, 17:01 PDT
      Czech Republic Voice Carrier Maintenance -T-Mobile
      Completed - The scheduled maintenance has been completed.
      Aug 28, 20:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 28, 17:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Aug 20, 00:04 PDT
      Scheduled - The T-Mobile network in the Czech Republic is conducting a planned maintenance from 28 August 2024 at 17:00 PDT until 28 August 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Aug 9, 05:22 PDT
      SMS Delivery Delays to CTBC/Algar Telecom Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom network in Brazil. This incident has been resolved.
      Aug 28, 20:10 PDT
      Update - We continue to observe recovery in SMS delivery delays when sending messages to CTBC/Algar Telecom network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 28, 19:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC/Algar Telecom network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 28, 17:05 PDT
      Update - We continue experiencing SMS delivery delays To CTBC/Algar Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 28, 16:02 PDT
      Update - We continue experiencing SMS delivery delays To CTBC/Algar Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 28, 12:08 PDT
      Update - We are still experiencing SMS delivery delays To CTBC/Algar Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 28, 10:07 PDT
      Investigating - We are experiencing SMS delivery delays To CTBC/Algar Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 28, 09:04 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Aug 28, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 5, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 August 2024 at 13:00 PDT until 28 August 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      05 August 2024 at 13:00 PDT until 05 August 2024 at 17:00 PDT

      07 August 2024 at 13:00 PDT until 07 August 2024 at 17:00 PDT

      12 August 2024 at 13:00 PDT until 12 August 2024 at 17:00 PDT

      14 August 2024 at 13:00 PDT until 14 August 2024 at 17:00 PDT

      19 August 2024 at 13:00 PDT until 19 August 2024 at 17:00 PDT

      21 August 2024 at 13:00 PDT until 21 August 2024 at 17:00 PDT

      26 August 2024 at 13:00 PDT until 26 August 2024 at 17:00 PDT

      28 August 2024 at 13:00 PDT until 28 August 2024 at 17:00 PDT
      Jul 29, 07:41 PDT
      SMS Delivery Failures to Phoenix Network in Russia
      Resolved - We are no longer experiencing SMS delivery failures to Phoenix Network in Russia. This incident has been resolved.
      Aug 28, 14:19 PDT
      Update - We are observing successful SMS delivery to Phoenix network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Aug 28, 10:58 PDT
      Monitoring - We are observing successful SMS delivery to Phoenix network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 28, 08:55 PDT
      Update - We continue experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Aug 27, 10:09 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Aug 26, 10:11 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Aug 25, 10:17 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Aug 23, 10:18 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Aug 22, 10:18 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Aug 21, 07:06 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Aug 20, 07:06 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Aug 19, 14:49 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Aug 19, 06:58 PDT
      Investigating - We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Aug 19, 03:01 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Aug 19, 00:16 PDT
      Update - We are observing successful SMS delivery to Phoenix Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 18, 22:30 PDT
      Monitoring - We are observing successful SMS delivery to Phoenix Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 18, 20:30 PDT
      Update - We are experiencing SMS delivery failures to Phoenix Network in Russia again. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Aug 18, 20:28 PDT
      Investigating - We are experiencing SMS delivery failures to Phoenix Network in Russia again. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 18, 16:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Phoenix Network in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 18, 15:56 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Aug 18, 13:12 PDT
      Update - We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 18, 11:22 PDT
      Investigating - We are experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Aug 18, 10:33 PDT
      SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. This incident has been resolved.
      Aug 28, 14:16 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Aug 28, 12:21 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 28, 04:21 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 28, 00:42 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 22:57 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 21:54 PDT
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      Aug 28, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 28, 11:20 PDT
      Scheduled - The Motiv network in Russia is conducting a planned maintenance from 28 August 2024 at 11:20 PDT until 28 August 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      Aug 27, 07:54 PDT
      SMS Delivery Delays to Malitel Network in Mali
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malitel Network in Mali. This incident has been resolved.
      Aug 28, 13:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Malitel Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
      Aug 28, 09:49 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 28, 07:12 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Malitel Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 28, 05:14 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Malitel Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 28, 04:26 PDT
      SMS Delivery Delays to Volna Mobile Network in Russia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Volna Mobile network in Russia. This incident has been resolved.
      Aug 28, 13:04 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Volna Mobile network in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 28, 11:11 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Volna Mobile network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 28, 10:29 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Volna Mobile network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 28, 08:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Volna Mobile network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 28, 07:44 PDT
      Japan SMS Carrier Maintenance - Softbank
      Completed - The scheduled maintenance has been completed.
      Aug 28, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 28, 07:00 PDT
      Scheduled - The Softbank network in Japan is conducting a planned maintenance from 28 August 2024 at 07:00 PDT until 28 August 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets
      Jul 24, 08:06 PDT
      Twilio Conferences, Calls, JS and Mobile Client, SIP, PSTN, SIP Trunking, and Video Failures in DE1
      Resolved - Twilio Conference, Video, and Calls API was degraded for 10 minutes between 11:12 and 11:22 Pacific Time on 08/27/2024. During this period of time, customers may have experienced conferences, calls, JS and mobile client, SIP, PSTN, SIP trunking, and video failures in DE1. This resulted in API 5xx errors or high latency. The issue has now been resolved.
      Aug 28, 12:07 PDT
      Investigating - Our monitoring systems have detected a potential issue with calls and conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Aug 28, 11:22 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Aug 28, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 27, 23:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 27 August 2024 at 23:00 PDT until 28 August 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Aug 21, 18:10 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Aug 28, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 27, 21:00 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 27 August 2024 at 21:00 PDT until 28 August 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Canada handsets via subset of Canada short codes.
      Aug 23, 14:51 PDT
      Romania SMS Carrier Maintenance - Vodafone
      Completed - This maintenance is postponed.
      Aug 28, 00:15 PDT
      Scheduled - The Vodafone network in Romania is conducting a planned maintenance from 04 September 2024 at 13:30 PDT until 04 September 2024 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Romania handsets.
      Sep 4, 13:30 PDT
      Aug 27, 2024
      United Kingdom Account Security Carrier Partner Maintenance - EE
      Completed - The scheduled maintenance has been completed.
      Aug 27, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 27, 18:01 PDT
      Scheduled - Our carrier partner is conducting a planned maintenance from 27 August 2024 at 18:00 PDT until 27 August 2024 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Aug 23, 07:48 PDT
      SMS Delivery Delay to Multiple Networks in US Over a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. This incident has been resolved.
      Aug 27, 21:15 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 19:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 17:21 PDT
      Update - We are continuing to observe SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 15:55 PDT
      Investigating - We are observing SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 14:58 PDT
      Update - We are observing SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 14:57 PDT
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 12:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 11:01 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 10:14 PDT
      SMS Delivery Delays to Celcom and DiGi Network in Malaysia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Celcom and DiGi network in Malaysia. This incident has been resolved.
      Aug 27, 21:03 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Celcom and DiGi network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 21:01 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Celcom and DiGi network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 27, 19:20 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Celcom and DiGi network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 27, 15:17 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Celcom network in Malaysia and have discovered an additional impact of DiGi network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 13:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Celcom network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 12:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Celcom network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 11:52 PDT
      Twilio Programmable Voice Text To Speech
      Resolved - Twilio Programmable Voice's Text To Speech was degraded for 60 minutes between 19:00 and 20:00 Pacific Time on 08/27/2024. During this period of time customers may have experienced problem symptoms such as delayed response times. The issue has now been resolved.
      Aug 27, 20:17 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Aug 27, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 27, 15:00 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 27 August 2024 at 15:00 PDT until 27 August 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Aug 23, 07:02 PDT
      SMS Delivery Failures to O2 Network in the Czech Republic
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 Network in Czech Republic This incident has been resolved.
      Aug 27, 18:26 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to O2 Network in the Czech Republic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 16:37 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to O2 Network in the Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 16:07 PDT
      Pakistan SMS Carrier Maintenance - Jazz
      Completed - The scheduled maintenance has been completed.
      Aug 27, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 27, 13:00 PDT
      Scheduled - The Jazz network in Pakistan is conducting an emergency maintenance from 27 August 2024 at 13:00 PDT until 27 August 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Jazz Pakistan handsets.
      Aug 27, 03:45 PDT
      SMS Delivery Delays And Failures To Halotel Network In Tanzania
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. This incident has been resolved.
      Aug 27, 14:44 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 12:57 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Aug 26, 19:00 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Aug 25, 19:02 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Aug 25, 03:03 PDT
      Update - We are experiencing SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 24, 19:04 PDT
      Update - We are experiencing SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 24, 15:16 PDT
      Update - We are experiencing SMS delivery delays and failures when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 24, 13:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Aug 24, 12:45 PDT
      SMS Delivery Delays to Malitel Network in Mali
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malitel network in Mali. This incident has been resolved.
      Aug 27, 14:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Malitel network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 12:21 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Aug 27, 03:09 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Aug 26, 14:46 PDT
      Update - We are stil experiencing SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 26, 09:44 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 26, 07:49 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Aug 26, 06:52 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Malitel Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 26, 04:41 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Malitel Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 26, 03:58 PDT
      Update - We are still observing successful SMS delivery to Malitel Network in Mali. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 26, 02:09 PDT
      Monitoring - We are observing successful SMS delivery to Malitel Network in Mali. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 26, 00:23 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Malitel Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 25, 20:36 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Malitel Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 25, 18:42 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Malitel Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 25, 17:52 PDT
      SMS Delivery Delays And Failures to UTS Network in Curacao
      Resolved - We are no longer observing SMS delivery delays and failures to UTS network in Curacao. This incident has been resolved.
      Aug 27, 14:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures to UTS network in Curacao. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 12:28 PDT
      Update - We are continuing our investigation and have discovered where we are experiencing SMS delivery delays and failures to UTS network in Curacao. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 27, 11:15 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to UTS network in Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 09:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to UTS network in Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 08:54 PDT
      SMS Delivery Delays to CTBC/Algar Telecom Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom network in Brazil. This incident has been resolved.
      Aug 27, 12:08 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC/Algar Telecom network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 10:03 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 08:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 07:41 PDT
      SMS Delivery Delays to Claro Network in Brazil
      Resolved - We are no longer experiencing delivery report delays when sending to Claro network in Brazil. This incident has been resolved.
      Aug 27, 10:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 08:23 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 06:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 05:25 PDT
      SMS Delivery Report Delays to H3G Network in Sweden
      Resolved - We are no longer experiencing delivery report delays when sending to H3G network in Sweden. This incident has been resolved.
      Aug 27, 09:05 PDT
      Monitoring - We are observing recovery in delivery report delays when sending messages to H3G Network in Sweden. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 06:59 PDT
      Update - We are still experiencing SMS delivery report delays when sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Aug 27, 03:03 PDT
      Update - We are still experiencing SMS delivery report delays when sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 27, 01:20 PDT
      Investigating - This incident causing SMS delivery report delays when sending messages to H3G Network in Sweden was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/lsl73ssczcb2 for previous updates. {Use the following introduction to explain the current updates: “We are still investigating”, “We continue working with X team”}. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 27, 00:31 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Aug 27, 04:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 27, 02:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 27 August 2024 at 02:00 PDT until 27 August 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Aug 15, 23:27 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Aug 27, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 27, 02:01 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 27 August 2024 at 02:00 PDT until 27 August 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from small US carriers handsets.
      Aug 15, 15:26 PDT
      Canada Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Aug 27, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 26, 23:01 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 26 August 2024 at 23:00 PDT until 27 August 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
      Aug 20, 15:00 PDT
      SMS Delivery Delays to H3G Network in Sweden
      Resolved - This incident related to SMS delivery report delays when sending messages to H3G Network in Sweden was resolved prematurely. Please refer to https://status.twilio.com/incidents/08b8nghp5cxn for further updates. We apologize for the inconvenience and for any confusion this may have caused.
      Aug 27, 00:05 PDT
      Update - We continue to experience SMS delivery delays when sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Aug 26, 23:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Aug 26, 22:30 PDT
      Aug 26, 2024
      United States Account Security Carrier Partner Maintenance - Verizon Wireless
      Completed - The scheduled maintenance has been completed.
      Aug 26, 23:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 26, 19:01 PDT
      Scheduled - Our carrier partner Verizon Wireless United States is conducting an emergency maintenance from 26 August 2024 at 19:00 PDT until 26 August 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



      Impacted Product: Verify Silent Network Auth
      Aug 26, 08:00 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Aug 26, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 26, 19:00 PDT
      Scheduled - A subset of Small Networks in the US are conducting a planned maintenance from 26 August 2024 at 19:00 PDT until 26 August 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Small US carriers handsets when sending via short codes.
      Aug 24, 08:39 PDT
      SMS Delivery Failures on Bharti Airtel Network in India
      Resolved - We are no longer experiencing SMS delivery failures to India Bharti Airtel Network. This incident has been resolved.
      Aug 26, 22:34 PDT
      Monitoring - We are observing successful SMS delivery to Bharti Airtel Network in India. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Aug 26, 20:54 PDT
      Investigating - We are experiencing SMS delivery failures sending to Bharti Airtel Network in India over a subset of pre-registered sender ID - 404-94. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Aug 26, 20:33 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Aug 26, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 26, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 26 August 2024 at 14:00 PDT until 26 August 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Aug 23, 12:08 PDT
      India SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Aug 26, 15:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Aug 26, 12:30 PDT
      Scheduled - Our SMS carrier partner in India is conducting a planned maintenance from 26 August 2024 at 12:30 PDT until 26 August 2024 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from India handsets.
      Aug 16, 11:45 PDT
      Aug 25, 2024
      Aug 24, 2024
      Aug 23, 2024
      Aug 22, 2024
      Aug 21, 2024
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