Kickstart AI in your CX strategy with our AI Readiness Kit! 🧰 This all-in-one resource has guides, courses, webinars, and more to make your AI integration smooth and easy. Get started today → https://bit.ly/46TE3K3 #AI #CX #cxstrategy #customerexperience #futureofcustomerservice
Gladly
Software-Entwicklung
San Francisco, California 12,451 followers
Radically personal customer service software.
Über uns
Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams. Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more. For more on how we’re creating irrational loyalty for these brands and more, visit https://www.gladly.com/
- Website
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https://www.gladly.com
External link for Gladly
- Industrie
- Software-Entwicklung
- Größe des Unternehmens
- 51-200 Mitarbeiter
- Hauptsitz
- San Francisco, Kalifornien
- Typ
- In Privatbesitz
- Gegründet
- 2014
- Spezialitäten
- Customer Service Platform, Saas, customer service, customer experience, omnichannel, customer support, CCaaS, multi-channel, AI, automation, IVR, digital customer service, native voice, and self-service
Standorte
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Primäre
Wegbeschreibung erhalten
60 29th St
Suite 125
San Francisco, California 94110, US
Employees at Gladly
Aktualisierungen
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🌺 Don’t miss our special webinar next week with John McCahan, VP of Customer Care at FTD Flowers! 🌺 → https://bit.ly/4dQmuwX Starting early with peak season prep will help set your business up for success and separate your call center from the competition, leading to satisfied, loyal customers. This webinar will explore the tools, strategies, and processes used to ensure FTD customer service agents are equipped to thrive during the busiest time of the year. #customerservice #CX #AI #cxleaders #peakseasonprep #webinar
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Mark your calendars 👇 #artificialintelligence #customerexperience #CX #cxleaders #AI #webinar
Artificial intelligence (#AI) is often seen as transformative, but its true value comes from practical application. Many businesses struggle to cut through the noise and apply AI where it counts—customer experience (#CX). Join our webinar, "Decoding AI for CX: From Buzzword to Business Strategy," hosted with Gladly (Chris Van Wagoner and Melissa MacAlister), to learn: 🔹 How to prioritize AI solutions that align with your #goals 🔹 The balance between AI technology and human insight 🔹 Proven methods for implementing AI in your CX #strategy 🔹 Real-world examples of successful AI-driven CX transformations Don't miss out—secure your spot today! https://lnkd.in/g4V8-YpY #CustomerExperience #ArtificialIntelligence #leadership
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According to our 2024 CX Pulse Report, 40% of CX leaders are unsure how to start with AI. But no worries — the Gladly AI Readiness Kit is here to help guide you → https://bit.ly/46TE3K3 This all-in-one bundle offers worksheets, guides, webinars, and courses to help you with all things AI: assessing readiness, building a roadmap, choosing the right vendor, and more. Access the kit today! #CX #cxstrategy #cxleaders #AI #futureofcustomerservice
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✨Exciting news✨ We’ve collaborated with Execs In The Know on a new research report focused entirely on consumer views regarding the use of AI in CX → https://bit.ly/3SGjxGY This comprehensive 30+ page report delves into consumer perspectives on the current AI-powered experience, addresses concerns about AI, and contrasts opinions between those familiar with AI and those not. Whether you're just starting with AI for CX or already deep into the journey, this report is invaluable for developing your strategies. #cx #ai #customerexperience #customerservice #cxleaders #cxstrategy
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🌸 Join us on Thursday, August 29th, for an exclusive webinar with John McCahan, VP of Customer Care at FTD Flowers 🌸 → https://bit.ly/4dQmuwX Prepare your customer service team for the holidays and beyond — discover effective strategies for agent onboarding, boosting operational efficiency, and leveraging AI, all while prioritizing team well-being. #customerservice #CX #AI #cxleaders #peakseasonprep #webinar
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Create an AI plan tailored to your brand's CX needs with our latest workbook. Get your free copy now and learn about key AI benefits, creating a roadmap, and criteria for choosing an AI platform → https://bit.ly/4bU2Jmu #CX #AI #cxleaders #cxstrategy #customerexperience #customerservice
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Want to cut through the trendy buzzwords and understand practical #AI applications? Don't miss this webinar 👇 #cxleaders #cxstrategy #customerloyalty
Join us on August 22 at 1 pm ET for the CX Leaders Webinar: "Decoding AI for CX: From Buzzword to Business Strategy." Register now and secure your spot: https://lnkd.in/g4V8-YpY In today’s world, #AI is everywhere – from SaaS product offerings to cryptic billboards – but what does it truly mean for your customer experience strategy? Execs In The Know (Chad McDaniel) and our partner Gladly (Disha Gosalia and Chris Van Wagoner) invite you to explore the real potential of AI in #CX. Learn to differentiate between trendy buzzwords and practical applications, and discover actionable strategies to seamlessly integrate AI into your CX efforts for sustainable success. 🔑 Key Takeaways: ✨ Identify and implement AI #solutions that enhance your existing CX strategies. ✨ Build a solid foundation for AI in CX, ensuring long-term benefits. ✨ Leverage AI to foster deep customer loyalty while maintaining the human touch. #CXLeaders #CustomerExperience #leadership
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This partnership is a CX "shoe"-in! 👟👏 Discover how Birdies, renowned for their stylish and comfortable footwear, leverages Corso’s Gladly integration to deliver an unparalleled customer experience. Check out the full story here → https://bit.ly/3ykkuh5 #cx #customerexperience #cxstrategy #partnership
Birdies Maximizes Corso’s Gladly Integration To Improve The Customer Journey
https://corso.com
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The holiday season can overwhelm customer service teams with high call volumes, backlogs, and returns. Prepare your team with our "Summer Strategy, Winter Success" handbook ❄️🥇 → https://bit.ly/3zKrwME #holidayprep #cx #cxleaders #customerservice
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