GUIDEcx

Did you know that 60% of software buyers have experienced buyer's remorse in the last 12 months and are at risk of churn? What is a leading reason for this buyer's remorse? A slow or difficult implementation. Understanding human behavior and cognitive biases, filters through which decisions are made, can help you design an onboarding experience that boosts satisfaction and builds long-term loyalty. 🧠 Check out this post to dive deeper into the psychology behind effective onboarding. ➡ https://bit.ly/4d2HzU4

Work Smarter, Burnout Less. 💡 If you’re feeling overwhelmed, stretched too thin, and are doing more with less, you are not alone. Many professionals struggle to balance high productivity with maintaining their well-being, leading to burnout and reduced effectiveness. While the advice to "work smarter, not harder" is common, actionable strategies on how to actually achieve this balance are often missing. Mark your calendars for 🗓️ September 19 at 12:30 pm ET. Ryan Johansen, Founder of Stress Less and Get More Done, will be joining us to share actionable steps to manage stress and techniques to get more done in less time, without sacrificing your mental or physical health. ➡ Register for the webinar here: https://bit.ly/3Z9kQ58 Key Takeaways: • Explore the connection between avoiding burnout and being more productive • Learn practical strategies for managing stress effectively • Learn productivity techniques to get more done in less time

How do companies in the hyper-growth phase scale their onboarding efforts to service the industry "Goliaths"? How do teams avoid the pitfalls of emotional change management as they implement new processes? Anna Lise Arvelo, Program Manager at Quantum Metric, joined Harris Clarke, GUIDEcx COO, to discuss real-life challenges facing onboarding teams experiencing hyper-growth, and strategies to empower your team as you scale. Watch the webinar, "David Onboarding Goliath: Scaling Exponential Growth" here ➡ https://bit.ly/3XqC9O5

August has been a busy month for the GUIDEcx team. Check out our Office Hours recap to see what's new! 🎥 ⬇️ Customer Onboarding Portal → Embeddable in your application or site → Customize through the "Resources" tab New standard reports 📊 → Email Deliverability → Users → PM Command Center

Think cooking and business aren't related? 🍳 Think again. To master cooking, understanding and controlling temperature is crucial. The same holds true in business. Just as a thermometer helps a chef perfect their dish, data and reporting are essential for guiding strategic decisions in a SaaS company.🌡️ Check out our blog post to learn how you can cook up business success by leveraging real-time reporting and data analysis through AI (your own private chef)! 🧑🍳 Read here: https://bit.ly/4dTn7FZ

David Onboarding Goliath: Scaling Exponential Growth 📈 Mark your calendars for August 29, at 12:30 PM EST. 🗓️ GUIDEcx is hosting a webinar with Anna Lise Arvelo, Program Manager at Quantum Metric, to explore challenges onboarding teams face in the hyper growth phase and strategies to scale efficiently. Anna Lise will share how Quantum Metric scaled to $100M in revenue and created an onboarding process to match the sophistication of their new customers. Key Discussion Points: • Challenges to onboarding teams in a hyper growth phase • Process mapping with the right tech tools • Emotional change management pitfalls and suggestions Register here: https://bit.ly/3YNjey6

Thank you Workato for naming us as the Custom Experience Customer Impact Award winner at #Automate2024! We're proud of the work our team has done to bring customers an embedded integrations experience!

If you are attending Workato #Automate2024 this week, be sure to attend Thursday's breakout session "Discover the Best Customer Experience: Harnessing Workato's Different CX Options" with Chris Haleua, GUIDEcx VP of Product & Carly Urmann, Director of Project Management at Workato. ★ Learn how an embedded iPaaS solution can improve your customers' experience with integrations! 📈 👉 View the agenda and more details here: https://bit.ly/3X1KSpy

Last week we announced updates to our Customer Onboarding Portal, including the ability to embed the portal in your application or site. ⎆ Why embed? Check out this post for a lesson from Apple about the power embedded apps have to drive adoption and increase engagement! 📱 Read here: https://bit.ly/3LXlElS

The GUIDEcx customer onboarding portal (Compass) is leveling up! What is the customer onboarding portal? A simplified, loginless view where customers can see upcoming deadlines, complete tasks, monitor progress, and communicate with your team. What’s new? - Customize the portal for more personalized relevance. Add resources like decks, docs, videos, and knowledge base links to drive adoption during onboarding. - Embed the portal in your site or application for a more seamless onboarding experience. Engage your customers where they’re already spending time. #CustomerEngagement #TheGUIDEcxAdvantage #CustomerOnboarding