Ordergroove

Our Order Logs just got a big upgrade ⬆️ Boost retention with better customer service and prevent future order issues with powerful new Order Log insights. Need to find a customer’s order in a sea of thousands of other orders? Say goodbye to manually combing through Order Logs, and now find a customer’s needle in a haystack in seconds. Search by customer, order ID, timeframe, or error code to have answers at your fingertips. Ordergroove also empowers you to prevent issues before they happen by making analyzing Order Logs easier with pre-distilled exports. Trying to identify top causes and trends in Order issues? No spreadsheets or manual downloads necessary 🚫📁 Learn more here: https://lnkd.in/d8RpwRVq

Customer feedback like this from See's Candies is exactly why we do what we do at Ordergroove. We can’t thank See's Candies enough for sharing valuable insights that help shape our product, along with the kind words about the impact Ordergroove has had on their business. 🌟A huge shoutout to the Ordergroove team members who are dedicated to listening, innovating, and continuously improving our platform and support to meet the evolving needs of our customers. 🌟 #customerappreciation #customersuccess #techstack #eCommerce #subscriptions 

Building a long-term relationship with your customers is easier said than done. Our Retention Marketing Guide, in collaboration with Shopify, is packed with actionable insights to help you cultivate genuine loyalty and drive sustainable growth. 📘 Dive into the guide to discover: • Subscription models that turn shoppers into loyal subscribers while increasing AOV and LTV • Personalization strategies that make your customers feel truly appreciated • Trust-building practices that keep customers in anticipation of what’s next • Retention techniques that foster consistent, repeat business Get your free copy here 👉 https://lnkd.in/exzfpNky #ecommerce #shopify #retentionmarketing #retail #dtc

We’re thrilled to unveil Webhooks 2.0, the most robust and user-friendly webhook solution on the market. Optimize customer engagement through seamless integrations via HTTP requests to any system, like your CRM, data lakes, or ESP, with event processing times that is up to ten times faster than other solutions. Powered by best-in-class synchronization speeds and detailed event data--like order reminders, subscription changes, or cancellations--it’s never been easier to create more personalized customer communications. Our merchants are using these new Webhooks to: 🤩 Create more personalized experiences for customers.  Send enriched data to any of your favorite ESP, CRM, or BI tools, crafting experiences that resonate on a deeper level using rich, real-time data. 💨 Save time and money with webhooks dev teams love.  Build webhook workflows in a fraction of the time it used to. Best in-class webhook event delivery scalability ensures smooth operation no matter your volume. 💪 Empower customer support teams to self-serve problem solve.  The only solution on the market that gives teams a user-friendly, self-service interface designed to assist customer support with troubleshooting capabilities without the need of additional tech teams. Learn more about Webhooks 2.0 here → https://lnkd.in/dKZjR7wq #recurringrevenue #ecommerce #retail #dtc

Say hello to Alexa "Lexi" Yoo, our most recent Groovy Award winner 👋 The Groovy Award is our long-standing recognition program at Ordergroove, where team members nominate colleagues who have gone above and beyond to exemplify our core values. Lexi has had a significant impact at Ordergroove. From driving recurring revenue for our customers as a Customer Success Manager to now leading Ordergroove’s Academy, she’s turning best practices into actionable insights and guides for all. Her creativity and leadership have earned her several nominations from team members for the Groovy Award. Here’s what Lexi’s colleagues had to say about her: “Lexi’s driven and highly operationalized nature means she embraces new challenges, resulting in high-quality outputs. Her ability to take on new tasks no matter the difficulty or novelty is really amazing.” “Lexi has been phenomenal to work with on a variety of projects. She has a great attitude and her quality of work and care is inspiring!” Congratulations, Lexi!

We’re thrilled to announce that Colorescience has successfully launched a new and improved subscriber experience with Ordergroove! 🎉 By migrating to Ordergroove, Colorescience is enhancing their subscriber experience, making it easier than ever for their loyal customers to enjoy the benefits of their favorite skincare products. Now that they’re on Ordergroove, the viral brand is on a path to grow recurring revenue and deliver unmatched convenience and personalization to their customers. Congratulations to the Colorescience team on this incredible achievement! We’re proud to support your journey as you continue to revolutionize skincare. #Ordergroove #subscriptioncommerce #customerexperience #Colorescience #ecommerceinnovation

At Ordergroove, we’re all about putting relationships at the center of commerce to help merchants thrive — and this week we won an award for it.  🏆 We're honored to take home the trophy for the Best SaaS Product for Loyalty and Retention at The 2024 SaaS Awards 🍾 And we’re in great company on the impressive roster of winners. James Williams, CEO at The Cloud Awards said it best — “These organizations are at the very top of the SaaS game and their respective industries, and were able to demonstrate an exemplary commitment to innovation and positive impact on their customers.”   A big thank you to our team, customers, and partners for their dedication to bringing our mission to life. Here’s to you 🥂 #eCommerce #subscriptions #innovation #saas #techstack

Pesky chargebacks from fraud and unsupported charges cost brands unnecessary $$$, cutting into growth ROI and making it hard for brands to analyze clean customer data. To make a sizeable difference for our customers, Ordergroove has optimized our Shopify integration’s payment error retries to drastically reduce these unnecessary charges. These Shopify payment error retry optimizations empower brands to: Improve Payment Provider Relationships: By eliminating unnecessary retries for fraud-suspected transactions and unsupported purchase types, we're helping preserve your good standing with payment providers. Enhance Efficiency: By avoiding futile retry attempts, we're streamlining the order processing system, potentially reducing associated costs and improving overall performance. #chargeback #fintech #subscriptions #payments

Want a sneak peek at the tools the largest DTC brands use for retention? 👀 We're partnering with Gorgias, Nosto, and Loop to show you what powers a top-tier tech stack that drives retention. Join us live this Wednesday, August 14 at 10 am ET to learn the blueprints for: 🔁 Subscription models that retain and upsell customers consistently 🛒 Personalized shopping experiences that increase customer loyalty 🔧 Streamlined return management, logistics, customer service, and support Save your spot here! https://lnkd.in/e6D3Cqsk

Workflow obstacles, like having multiple portals and platform logins, are just some of the many issues eCommerce teams face today. To make the day to day easier, we’ve partnered with Ping Identity to offer Single Sign-On (SSO) logins for Ordergroove. The Ping Identity x Ordergroove integration helps teams: 1. Add an Layer of Additional Security: SSO logins minimize the risk of password-related security breaches by relying on your company’s internal identity management system. This ensures users only need to manage one strong password, which can be more closely monitored and protected. 2. Keep Workflows Uninterrupted: With SSO, teams can access the Ordergroove recurring revenue platform and other essential applications using the brand’s internal credentials rather than saving passwords on local devices or in shared lists. This safely eliminates the interruptions of finding, copy / pasting, and managing multiple logins. 3. Simplify Administration: SSO allows your team to control user access from a single dashboard. This makes it easy to add or remove users systematically, ensuring only authorized personnel can access your Ordergroove dashboards, recurring revenue information, and subscriber experiences. #SSO #integrations #security