Press Ganey

Making genuine and meaningful connections in a digital age can be hard, especially when social media doesn’t always feel social with algorithms that amplify dangerous content and create echo chambers of negative feedback. And with youth mental health reaching crisis levels, social media can sometimes create more pitfalls rather than potential for connection.      That's why you don't want to miss this latest episode of PG Pulse with our Chief Medical Officer, Thomas Lee, MD and Charlie Health co-founder and Chief Clinical Officer Dr. Caroline Fenkel, LCSW. Tune in to see how Charlie Health is using technology and community to provide timely, accessible, and evidence-based mental healthcare.    Listen to the episode on Apple Podcasts, Spotify, or: https://lnkd.in/gEEHv8zS 

Join us in Dallas for our Nursing Excellence Workshop Series! 🗓️ Check out how to register below

To keep improving, we should take notes from those who do it best. As one of the first organizations to attain the Health Care Equity Advanced Certification from the Joint Commission, Stony Brook Medicine is leading our upcoming webinar. 🗓️ Save your seat now to learn how to apply for this recognition, create a strategic framework for equity, and embed equity work within your culture: https://lnkd.in/gRnN-FBV

When it comes to #PX scores, nationally, things are looking up. But don't just take our word for it. Dive into the data from 6.5M patient encounters to explore the state of patient experience today. Our Chief Experience Officer Chrissy Daniels, MS breaks down national trends from our latest "Patient Experience in 2024" report ⬇️ https://lnkd.in/dcSDth-s

And just like that we've wrapped up the Epic #UGM2024! We spent the last three days connecting with like-minded healthcare pros and leaders to share insights about the new innovations in store for Epic, like our PX Connect Suite integration. Together with Epic, the future of better patient experiences starts today. 👏 Big thanks to everyone who made this event spectacular and stopped by to chat! Check out our favorite moments from the UGM and our reception co-hosted by KeyCare.

Get to know your members with the metrics that matter to understand who they are and what they need—all while maintaining compliance with healthcare regulations. Join our team of policy and member experience experts to learn the key insights and tools you need to help you improve the quality of service in the health insurance marketplace. 📅 Save your spot below!

And that's a wrap on our San Diego #HXSeminarSeries! A HUGE thank you to all of our partners and clients for sharing their insights and ideas on all of our favorite #PX topics—key trends in 2024, brand loyalty, and AI in consumer experience. 📸 Check out some of our favorite moments from the session below! 📍We can't wait to continue the conversation around the country. Our next stop: Chicago! Save your spot now https://lnkd.in/gFBRn5AJ

With our expanded PX Connect Suite for Epic, we’re delivering AI-powered insights to help you see your patients from every angle and deliver exceptional care—all from one platform. We’re coming together to build a better patient journey by connecting experience data into Epic, enabling the collection of patient surveys in Epic’s MyChart to help health systems capture and act on patient sentiment. Learn how leading organizations like Vanderbilt University Medical Center and NYU Langone Health are using our solution to improve patient experience and outcomes. https://lnkd.in/gCkcwyMa

The challenges facing healthcare today are complex. But the path forward means returning to the basics: creating value and connections through trust and respect—the cornerstones of healthcare.    No one explains this better than our Chief Medical Officer Thomas Lee, MD and our Chief Administrative Officer Nell Wood Buhlman in their latest Harvard Business Review article. Give it a read below ⬇️ https://lnkd.in/gP5yiWkS

The key to transforming member experiences? Getting the right data to the right people at the right time. Real-time data allows health plans to keep a pulse on member needs, close gaps in care, and address points of friction more quickly and effectively, leading to better health outcomes and engagement. But that’s not all. Check out our latest blog to see other ways real-time data can improve operational efficiency and drive innovation: https://lnkd.in/gUzMgi8G