About
I've spent most of my career writing, editing, and managing content and social media for…
Activity
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Standing strong with Israel 🇮🇱 Our hearts go out to everyone affected by the current situation. We extend our support to all impacted families and…
Standing strong with Israel 🇮🇱 Our hearts go out to everyone affected by the current situation. We extend our support to all impacted families and…
Liked by Maria Spanicciati
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After nearly 5 years at Gladly, it’s time for me to say farewell as I embark on the next chapter in my career. Looking back, I’m incredibly proud of…
After nearly 5 years at Gladly, it’s time for me to say farewell as I embark on the next chapter in my career. Looking back, I’m incredibly proud of…
Liked by Maria Spanicciati
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Last week, we had the pleasure of organizing a delightful gathering at the renowned Rosemary's East in New York City. We brought together Gladly…
Last week, we had the pleasure of organizing a delightful gathering at the renowned Rosemary's East in New York City. We brought together Gladly…
Liked by Maria Spanicciati
Experience
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Education
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Rider University
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Activities and Societies: Women's Varsity Tennis, Division I Athlete Academic Achievement Award 2010-2012 Staff writer, The Rider News
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Activities and Societies: Women's Varsity Tennis, Second Team All-American
Publications
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Making a Business Case for Performance Analytics
Time is a valuable commodity for IT Ops. In fact, it has direct positive and negative correlations to a business’s revenues and profits. By minimizing downtime, reducing time spent troubleshooting issues, and increasing daily productivity, you can save time and, more importantly, money.
Key Takeaways:
-Understand how industry changes affect your business
-Calculate the cost of performance issues and downtime
-Learn how performance monitoring can have a direct impact on your…Time is a valuable commodity for IT Ops. In fact, it has direct positive and negative correlations to a business’s revenues and profits. By minimizing downtime, reducing time spent troubleshooting issues, and increasing daily productivity, you can save time and, more importantly, money.
Key Takeaways:
-Understand how industry changes affect your business
-Calculate the cost of performance issues and downtime
-Learn how performance monitoring can have a direct impact on your revenues
Download: http://pages.catchpoint.com/Business-Case-Performance-Analytics-HBK.html
More activity by Maria
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Actual image of you when you realize you didn't 1) Get the coolest bucket hat around with the Gladly logo, just in time for summer vibes 2) Missed…
Actual image of you when you realize you didn't 1) Get the coolest bucket hat around with the Gladly logo, just in time for summer vibes 2) Missed…
Liked by Maria Spanicciati
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"Good customer service is not a one-size-fits-all approach. Brands need to create the perfect harmony of self-service automation and a personalized…
"Good customer service is not a one-size-fits-all approach. Brands need to create the perfect harmony of self-service automation and a personalized…
Liked by Maria Spanicciati
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Soon, you can jam, vibe, and expand your horizons with the best in #CX at Gladly Connect Live 2023. 🎷 Take advantage of exciting sessions and…
Soon, you can jam, vibe, and expand your horizons with the best in #CX at Gladly Connect Live 2023. 🎷 Take advantage of exciting sessions and…
Liked by Maria Spanicciati
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We know that showing is better than telling. That’s why we reached out to our customers to ask them about their favorite Gladly #customerservice…
We know that showing is better than telling. That’s why we reached out to our customers to ask them about their favorite Gladly #customerservice…
Liked by Maria Spanicciati
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3 years ago it was BNPL. Next the Metaverse. Now it’s ChatGPT. For every 100 conversations on the latest trend, the one conversation you have on…
3 years ago it was BNPL. Next the Metaverse. Now it’s ChatGPT. For every 100 conversations on the latest trend, the one conversation you have on…
Liked by Maria Spanicciati
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Fabric and craft retailer JOANN Stores is constantly experimenting with ways to embrace digital innovation, with their customers and employees at the…
Fabric and craft retailer JOANN Stores is constantly experimenting with ways to embrace digital innovation, with their customers and employees at the…
Liked by Maria Spanicciati
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100% YoY growth. $55M in funding from Riverwood Capital. 100+ new and amazing customers, including Athletic Greens, Bombas, FTD, Jenni Kayne, Shake…
100% YoY growth. $55M in funding from Riverwood Capital. 100+ new and amazing customers, including Athletic Greens, Bombas, FTD, Jenni Kayne, Shake…
Liked by Maria Spanicciati
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We extend our utmost gratitude to our Gladly team members who have served in the armed forces and to all Veterans. Thank you for your…
We extend our utmost gratitude to our Gladly team members who have served in the armed forces and to all Veterans. Thank you for your…
Liked by Maria Spanicciati
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Just under 3 years since I last presented on stage … thank you #Devoxx #Belgium #opentelemetry Splunk
Just under 3 years since I last presented on stage … thank you #Devoxx #Belgium #opentelemetry Splunk
Liked by Maria Spanicciati
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Very Excited for this Launch! https://lnkd.in/eMiJ33dW
Very Excited for this Launch! https://lnkd.in/eMiJ33dW
Liked by Maria Spanicciati
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