Customer Service Counts
Customer service is in a dire state in vital areas and some companies are routinely failing their customers – leaving them frustrated and stuck in endless loops trying to get help.
Stop taking customers for granted
What happened to customer service? We're passed around from pillar to post, on hold for ages in frustrating phone queues. Or sent online to chats that won't connect and AI bots that just don't get it. Companies say we're important to them - it's time to show us they mean it and put customers first.
The problem customers are facing
Over the past six months, thousands of people have got in touch with us to share their experiences of shoddy customer service.
All too often, customers are being left on hold, stuck in never-ending chatbot loops or passed between departments with no resolution or helpful answer to their query. It’s not good enough.
If you’ve had to deal with bad customer service we want to hear about it. Tell us all about your experience.
Our advice and tools can help
Need to complain about your broadband speed or dispute an energy bill but don’t know where to start?
Our template letters can help simplify getting in touch with your broadband company or energy provider.
See our progress
Here are the latest updates from our campaign: