Money

Many of us have a love-hate relationship with our finances and see budget planning as a necessary evil. But what if something goes wrong - like being mis-sold your mortgage or PPI? We can help if things don't go to plan.

  1. Financial complaints

    Dealing with financial complaints can be a tricky business. Our guides can guide you through the complaints process and help you get the best results.

    All financial complaints guides

  2. Credit & debit cards

    When you shop using a credit or debit card you have extra protection - Section 75 of the Consumer Credit Act for credit cards and chargeback for debit cards. Read our guides to find out more about when and how to make use of these rights.

    All credit & debit cards guides

  3. Payment Protection Insurance (PPI)

    All claims for mis-sold PPI compensation must now be started by August 2019. Find out how to reclaim mis-sold PPI, using our free guide and tools and keep 100% of your compensation.

    All payment protection insurance (ppi) guides

  4. Pensions

    If you want to make a complaint about your pension scheme or provider, it can be difficult to know where to start. Read our guides to find out when to approach the Pensions Advisory Service or refer your complaint to the Pensions Ombudsman.

      All pensions guides

    • Packaged bank accounts

      Banks and building societies must follow strict rules when selling packaged accounts, such as checking customer eligibility. If you think you’ve been mis-sold a packaged account, read our guides to find out the rules in more detail.

      All packaged bank accounts guides

    • Payday loans

      If you’re having trouble repaying a payday loan or are unhappy with the way you’re being treated by your lender, knowing who to speak to is essential. Our guides can help you complain and contact the Financial Ombudsman Service.

      All payday loans guides

    • Direct debits & standing orders

      Most of us aren’t 100% clear about the differences between standing orders and direct debits. Read our guides to find out the differences as well as how to cancel and what to do if money is taken from your account after you’ve cancelled.

      All direct debits & standing orders guides

    • Card fraud

      If you’ve been the victim of credit or debit card fraud, acting quickly is essential. Read our guides to find out what you should do in the event of card fraud and how to contact the Financial Ombudsman Service if you need to.

      All card fraud guides