Credit & debit cards
When you shop using a credit or debit card you have extra protection - Section 75 of the Consumer Credit Act for credit cards and chargeback for debit cards. Read our guides to find out more about when and how to make use of these rights.
Template Letters
Letter to claim under Section 75 for undelivered tickets
If your undelivered tickets had an individual value of £100 or more, you can use this template letter to claim a refund from your credit card provider.
Letter to report a problem with something bought on credit card
Under Section 75 you can claim against your credit card provider when goods you've bought with a credit card develop a fault. Use this template letter to make a claim.
Letter to make a chargeback claim
Chargeback applies to all debit card transactions and can help you get your money back on transactions under £100 and not covered by Section 75. This letter can help.
Letter to make a Section 75 claim for a cancelled flight
You can claim for a cancelled flight paid for using a credit card and with a total ticket value of over £100, if the airline refuses to refund you.