![A man is on his phone, looking distressed as a result of his insurance claim](https://media.product.which.co.uk/prod/images/original/87de59164c0c-distress-1472257001.jpg)
Complaint upheld: delay, distress and inconvenience caused by insurers
Distress and inconvenience were recorded in nearly two-thirds of all complaints upheld by the Financial Ombudsman Service in 2023, for home, motor, travel and pet insurance. Delays are also at a five-year high. Which? investigates the harm being caused to consumers