AIRLINE REFUND

Air India Express cancels more than 80 flights after crew members 'fall sick at last moment'

Air India Express has cancelled more than 80 flights due to a mass 'sick leave' by its senior crew member, leading to flight delays and cancellations. Civil Aviation authorities are investigating the issue, while the airline is working to minimise inconvenience to passengers and offering refunds or rescheduling options. Passengers are advised to check the status of their flights before heading to the airport.

Kerala airports see passengers protest against AI Express' last minute cancellations

​​P​​assengers, mostly travelling to the Gulf nations, claimed that they were informed about the flight cancellations after they completed their security check and were waiting to board the flight. ​​While Air India Express has offered a full refund or complimentary rescheduling to another date, passengers are not happy with that.

Flight delay refund: What are present rules for weather delays?

Confusion, lack of simplicity and the fine print have created roadblocks for the new US Federal Rules on Flight Delays and Cancellations

US: New rules require airlines to automatically refund consumers for cancelled flights

Biden administration's new rules require airlines to give automatic refunds and disclose fees upfront, saving consumers over half-a-billion dollars yearly, part of a broader effort to lower costs and protect passengers from surprise charges.

US airlines will now have to automatically refund customers for canceled flights, delays

US has introduced new regulations requiring airlines to offer automatic refunds for flight changes. These rules standardize refund policies, aim to save travelers money, and ensure transparent communication of extra fees, protecting passengers' rights.

Government mandates airlines to seat one parent with children

The creation of the new rule comes in response to complaints on social media from passengers who say they have been asked to pay for seats or seat apart from their children, some as young as 8 years. On March 31, Akshay Baheti wrote on social media that IndiGo had allotted four different seats for him, his wife and two children who are three and eight years old.

"Worst is behind us," says Vistara CEO as pilot woes slashed capacity; time to be customer friendly now

Vistara CEO Vinod Kannan assured staff that the worst is over following flight disruptions due to pilot issues. Operations stabilized after capacity cuts and resignations. Challenges included pilot rosters, new contracts, and operational issues. Kannan acknowledges learning experience and emphasizes customer focus for airline's recovery. Compensation offered to affected passengers.

Paid for business class air ticket but shifted to economy class; should the airline refund the difference and pay compensation?

Air India flight from Delhi to Washington DC: A women's mother was allegedly shifted to economy class despite having a business class ticket. Further she alleged that Air India's ground staff told her mother that if she did not take the economy seat, her luggage would be taken off the plane. Read here to know what to do if this happens with you.

Airline cancellation charges, refund comparison: Air India vs Indigo vs Spicejet vs Akasa Air

Airline cancellation charges: If there's a possibility of needing to cancel a flight, it becomes crucial to carefully review the terms and conditions at the time of booking. Let us take a look at the cancellation and refund policy and charges of Air India, SpiceJet, Akasa Air and Indigo.

Aviation Ministry seeks report from Vistara over flight cancellations, says airlines have to comply with DGCA norms

Vistara on Monday announced reducing the flight operations temporarily due to non-availability of pilots. It said that many first officers have been reporting sick to protest against pay revision, a development that forced the full-service carrier to cancel over 100 flights.

Vistara temporarily reduces flight operations amid disruptions

Vistara announces temporary reduction in flight operations to ensure network connectivity, following significant cancellations and delays due to crew unavailability. The airline expresses concern over customer inconvenience and deploys larger aircraft on select routes to accommodate passengers.

Mumbai airport to cancel hundreds of flights to reduce congestion. This is what it means for you as a traveller

Passengers at Mumbai airport facing cancellations have the options of a refund or rebooking until April 15, 2024. Around 40 flights will be cut due to congestion. Corporate giants like JSW and Reliance protested the extended curfew on business jets. Airfares may rise due to the curbs imposed by the Aviation Ministry.

Mumbai: Flight fares likely to shoot up as airlines plans to cancel flights till March

The Ministry on Civil Aviation on Tuesday said that it had to force Mumbai Airport to reduce flights as the airport had given excessive slots which was causing congestion leading to a situation where aircraft are hovering above the airport for as long as 60 minutes.

'Shark Tank India' judge Anupam Mittal criticises IndiGo for 'inhumane' treatment of passengers; airline responds

Shaadi.com CEO Anupam Mittal criticised IndiGo Airlines for its treatment of passengers, citing significant flight delays and lack of amenities. Mittal expressed frustration over delays exceeding 45 minutes on a Delhi to Mumbai flight, where passengers endured discomfort without air conditioning. Similarly, his return flight from Mumbai to Delhi faced a delay of over two hours, with no refunds offered.

Weather conditions forced cancellation of Delhi-Deogarh flights for Jan 30 and Jan 31: IndiGo

According to the airline, passengers were served with refreshments and options to avail a full refund, alternate sectors or rescheduling. "We regret the inconvenience caused due to factors beyond the airline's control," IndiGo said in the statement.

Flight cancelled or delayed? Here are your rights during delays, refund process and other details

Delhi airport: The recent crisis at the Delhi Airport due to the dense fog which covered North India has led to delay and cancellations of over 100 flights. Airlines must provide alternative flights or refunds for canceled flights. Passengers can claim compensation ranging from Rs 5,000 to Rs 10,000 for cancellations within a fortnight of departure.

Flight problems & refunds dominate passenger complaints in Dec; SpiceJet receives over 400 complaints: DGCA Report

The Directorate General of Civil Aviation (DGCA) released its December air traffic report, revealing that flight problems and refunds were the main causes of passenger complaints. In December 2023, there were 0.52 complaints for every 10,000 passengers carried. The report stated that 99 percent of the 721 complaints received by airlines have been resolved.

IndiGo faces backlash after passenger slams airline for 6 delays, missed connections, and refund hassles

IndiGo faces severe backlash as a passenger recounts a nightmarish experience with six delays totaling seven hours on a Kolkata to Bengaluru flight. The disgruntled traveler, identified as Deedy, expressed frustration on social media, highlighting missed connections and refund hassles. Despite IndiGo's acknowledgment and subsequent refund, the incident raises questions about the airline's adherence to schedules. The passenger, citing a lack of respect for time and money, urges better communication during delays. The incident prompts concerns among passengers, urging IndiGo to reevaluate its procedures for a more seamless travel experience.

Denied boarding by airline? You may demand 400% compensation. Here are your rights and how to claim

The Directorate General of Civil Aviation (DGCA) has issued a show cause notice to Air India for failing to adhere to regulations concerning the provision of facilities to passengers in cases of denied boarding, flight cancellation, and flight delay. Passengers have the right to be informed about denied boarding and compensation. Last year, Air India was fined Rs 10 lakh for non-compliance.

DGCA asks Go First to refund passengers; airline may have to pay Rs 350 crore for flights cancelled till May 9

Go First has cancelled flights till May 9 and the refund amount is likely around Rs 350 crore. The Wadia family-owned low-cost airline on Tuesday filed for voluntary insolvency proceedings before the Mumbai bench of the National Company Law Tribunal (NCLT), attributing the decision to protracted delays in sourcing airworthy engines from PW.

Go First suspends flights till May 9, assures full refund to passengers

NCLT to hear Go First's bankruptcy plea on May 4

Indian budget carrier Go First has filed for insolvency as it can no longer meet its financial obligations. The Wadia group-owned airline, which blames US firm Pratt & Whitney's faulty engines for grounding half of its fleet, filed an application for voluntary insolvency resolution proceedings before the National Company Law Tribunal. Go First owes financial creditors INR6,521 crore ($798m), including Central Bank of India, Bank of Baroda, IDBI Bank, Axis Bank and Deutsche Bank. Major lenders including Bank of Baroda, Axis Bank and IDBI Bank were trading with deep cuts following the move.

Go First Airline files for voluntary insolvency resolution proceedings before NCLT, suspends flights