CITIZEN GRIEVANCE REDRESSAL
Assam government to establish Directorate of Prosecution to expedite legal processes
Assam government inaugurated new judicial court building in Sivasagar district. Chief Minister emphasized the need for robust justice delivery system. He also visited Lachit Maidam in Jorhat district for development project phase 2.
Revolutionary governance reforms will continue to increase citizen-centricity: Jitendra Singh
Union Minister Jitendra Singh highlighted the revolutionary governance reforms undertaken in the last decade under the NDA government, focusing on increasing citizen centricity and ease of living. He emphasized the continuity of this work in the ongoing third term, aiming to achieve Mission Viksit Bharat.
MHA ranks among 10 top ministries in grievance redressal assessment index
During 2023-24, the MHA has performed exceptionally well by redressing 48,837 public grievances with the average redressal time of eight days against the standard 30 days, an official statement said on Friday. Only 10 per cent of grievances resulted in appeals which is one of the lowest among ministries. Citizen satisfaction also stands at 40 per cent, it said.
All citizens can lodge grievances pertaining govt depts on CPGRAMS: Jitendra Singh
Any citizen can lodge grievances pertaining to central government departments, states and Union territories on the Centralised Public Grievances Redress and Monitoring System (CPGRAMS), Union Minister Jitendra Singh said on Wednesday. In a written reply to the Lok Sabha, Singh said that every ministry or department under the central and state governments (and UT administrations) have access to this system and grievances are resolved by them on a decentralised basis.
Meta backs NLSIU-IIT Bombay project for consumer grievance redressal through GenAI
“With our expertise in interdisciplinary research, NLSIU is uniquely positioned to help pioneer these legal applications employing large language models. We will create a rich corpus of Indian legal resources to map the landscape of consumer disputes in the country, and use this corpus to train the Llama model," Prof. Sudhir Krishnaswamy, vice-chancellor of NLSIU, said in a statement.
Banks investing hugely in customer acquisition but need to focus on resolving grievances: RBI DG
Emphasising the need to protect customers by giving them efficient, prompt, and cost-effective grievance redressal mechanisms, Reserve Bank of India deputy governor M Rajeshwar Rao said the efforts of banks to provide timely solutions had not kept pace with the explosion in technology and products.
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69,523 grievances redressed by states in July, Sikkim tops north eastern region in complaint disposal
The ranking has been released by the Department of Administrative Reforms and Public Grievances (DARPG) in its 12th monthly report of Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) for states for July, 2023.
Average disposal time of public grievances by central govt depts reduced to 16 days: Jitendra Singh
Union minister Jitendra Singh said there has been a decline of almost 50% in the average disposal time for central ministries/departments from 32 days in 2021 to 16 days in 2023.
Over 2,000 obsolete rules & laws scrapped in last 9 yrs, says Union Minister
Over 2,000 rules and laws were scrapped by the Centre in the last nine years for ease of governance and ease of business, said Jitendra Singh, the Minister of State, Personnel, Public Grievances, Pensions on Sunday.
Centre gets 1.07 lakh public grievances in February; maximum against dept of financial services
In February, 2023, a total of 1,07,308 public grievances (PG) cases were received on the CPGRAMS portal, 1,09,976 PG cases were redressed and there exists a pendency of 65,215 PG cases, as of 25th February, 2023, a statement issued on Friday by the personnel ministry said.
Government launches Grievance Appellate Committee for social media firms
The platform will automatically segregate the complaints - made to the government-appointed GACs - and escalate those that require intervention to its three subcommittees.
MeitY starts hiring process for grievance panel under IT rules
Applicants must have worked at a position not lower than two levels below the director of a company or member of a corporate governing body of either a listed entity or a company which has paid up capital of Rs 100 crore or has an annual turnover of at least Rs 500 crore, as per a government notification.
Govt to set up appellate panels to redress grievances of social media users
Additional Solicitor General Chetan Sharma, representing the Centre, placed before the court a notification of October 28 in terms of which certain amended rules have come to be introduced in the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Over 60 lakh public grievances against various states, UTs in past 3 years: Govt
Over 60 lakh public grievances were received against various states and Union territories between 2020 and November this year, the Rajya Sabha was informed on Thursday. "About 60,15,388 complaints have been received on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) during the last three years from 01.01.2020 to 30.11.2022," Union Minister of State for Personnel Jitendra Singh said in a written reply.
New IT Rules decoded: What the amendments mean for social media firms
The amendments were enforced by the Union government citing growing concerns about the lack of transparency or accountability, and to safeguard the rights of users.
Twitter, Facebook, other social media cos will have to abide by local laws: IT minister
India's tweaking of IT rules allow formation of Centre-appointed panels, that will settle often-ignored user grievances against content decision of social media companies, Minister of State for IT Rajeev Chandrasekhar said, adding that this was necessitated due to the "casual" and "tokenism" approach of digital platforms towards user complaints so far.
Twitter, Facebook, other social media cos will have to abide by local laws: Minister
India's tweaking of IT rules allow formation of Centre-appointed panels, that will settle often-ignored user grievances against content decision of social media companies, Minister of State for IT Rajeev Chandrasekhar said, adding that this was necessitated due to the "casual" and "tokenism" approach of digital platforms towards user complaints so far.
Govt notifies changes to IT Rules 2021, grievance panel to hear complaints
The idea behind setting up of the committees is to give users of social media platforms, including Facebook and Twitter, recourse - other than approaching the courts - to settle complaints.
Public grievance redressal time reduced to 30 from 45 days: Union Minister Jitendra Singh
Jitendra Singh, the Minister of State for Personnel, said an order issued by the Department of Administrative Reforms and Public Grievance (DARPG) also states that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of.
Govt cuts public grievances resolution time to 30 days; to prioritise hearing urgent complaints
DARPG, which is under the Union Ministry of Personnel, Public Grievances and Pensions, said it has undertaken a comprehensive reform of the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) -- an online portal that allows people to raise complaint against government bodies.
Mostly independent members in social media grievance forum
To ensure independent functioning of panel; changes to IT rules to be finalised in a fortnight
Online test for government recruitment to non-gazetted posts likely by year-end: Jitendra Singh
Jitendra Singh said to begin with, the test will be conducted in 12 languages and gradually it will include all the 22 languages mentioned in the 8th Schedule of the Constitution, which will overcome the complaints of language bias coming from some southern states.
Centre open to idea of self regulating grievance redressal by social media : Chandrasekhar
“It is our thinking that if the industry and these platforms come up with their own self-regulatory, self-redressal appellate mechanism, we are open to it. Today there is nothing,” Chandrasekhar told a select media briefing on Tuesday.
Candidate cannot be permitted grievance redressal at any stage of recruitment process: SC
A bench of justices S K Kaul and M M Sundresh said there has to be a closure to the process of recruitment and that it cannot go on indefinitely.
Seven-point agenda as Centre embarks on good governance week tomorrow
The good governance week will symbolise the strides made by India in promoting citizen-centric governance and improving service delivery in consonance with Azadi ka Amrut Mahotsav celebrations, the DARPG official added.
If citizen loses job due to vaccine administered, is State not duty bound to redress it? Kerala HC poser to Centre
Justice P V Kunhikrishnan on Tuesday said that the court was not blaming the Centre, but when a citizen stands to lose his employment or his movement is restricted due to the vaccine administered to him by the State, then "does the government not have a duty to redress his grievance"?
Tripura launches CM helpline with short code to receive and fast track redressal of citizens grievances
The CM Helpline is a dedicated call center, where citizen will be able to make a call to 1905 and the call taker at CM Helpline will receive the call and record the grievance of the citizen and then the helpline will transfer the citizen grievance to concerned Department(s) through integrated Task Monitoring System.
Govt amends Cable TV Network Rules to provide statutory mechanism for grievance redressal
In a statement, the ministry said the Cable Television Network Rules have been amended to provide for a transparent statutory mechanism that would benefit the citizens. "At the same time, self-regulating bodies of broadcasters would be registered with the central government," it said.
Govt got over 28,000 public grievances in past three months, 19,694 disposed of
Minister of State for Personnel Jitendra Singh said despite the second wave being more severe than the first one, the Department of Administrative Reforms and Public Grievances (DARPG) has risen to meet the challenge by providing prompt grievance redressal.
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