FLIGHT CANCELLATION REFUND RULES
Yatra hasn't refunded you for COVID-19 flight cancellations? It has got an order to speed up
The Central Consumer Protection Authority has instructed Yatra to expedite pending refunds for flight cancellations during the COVID-19 lockdown. Yatra must establish dedicated seats at the National Consumer Helpline for contacting passengers and has made significant progress in reducing pending refund bookings, refunding 87% of owed amounts. Other major travel platforms have completed all COVID-19-related refunds.
Air India cancels scheduled flight for Indian cricket team charter
Air India used a Boeing 777 meant for a US-India flight to ferry the Indian cricket team from Barbados, triggering concern from regulators. The charter flight, organised by the BCCI, departed Bridgetown for Delhi. The DGCA is investigating as rules prohibit disrupting scheduled flights for charters. Air India allegedly cancelled a Newark-Delhi flight, causing passenger inconvenience. Charters are lucrative for airlines and were vital due to a hurricane stranding the cricket team.
Copenhagen-Delhi flight on Jun 30 cancelled due to operational, tech reasons: Air India
Air India's flight from Copenhagen to Delhi on June 30 was cancelled due to technical and operational reasons, leaving passengers stranded in Copenhagen. The airline assured that efforts were made to minimise inconvenience, with passengers being accommodated in hotels and offered full refund or rescheduling options. The revised schedule will be announced soon.
Delhi Airport Terminal Collapse: Operations halted at T1, at least 130 flights canceled
A canopy collapse at Delhi Airport’s Terminal 1 led to a suspension of operations, affecting 128 flights. Passengers were redirected to Terminals 2 and 3. The Civil Aviation Ministry set up a "war room" for crisis management. Authorities are investigating, with steps planned to prevent future incidents. Airlines and the airport are managing increased traffic at the remaining terminals.
Proactive measures initiated after Delhi airport canopy collapse incident, says Aviation minister Ram Mohan Naidu
Following the canopy collapse at Delhi Airport's Terminal 1, Civil Aviation Minister Ram Mohan Naidu announced immediate measures. A war room was established to ensure refunds or alternate flights for affected passengers within seven days. The Minister expressed condolences for the loss of life and emphasized safety measures, including inspections by IIT Delhi engineers. Flight operations have shifted to Terminals 2 and 3, with advisories issued to airlines to maintain fare stability. Long-term safety policies are under review.
1 dead, 6 injured as roof collapses at Delhi Airport; Terminal 1 sees 123 flight cancellations
At least one person was killed and six others injured after a portion of the roof in the departure area of Delhi airport's Terminal 1 collapsed amid record rain. The tubular structure crushed cars, including cabs, shutting off entry into the building and leaving passengers stranded. Flights to and from the terminal at Indira Gandhi International Airport, one of the busiest in the world, were cancelled.
Health insurance premiums can be reduced if you don’t make a claim, policy cancellations to be less costly and more: 5 rule changes
Health insurance rule changes: To make health insurance policy more inclusive, flexible and customer-friendly, IRDAI has recently released a master circular on health insurance business. The regulator introduces new measures regarding cancellation charges, standardising no-claim bonus, and increasing claim settlement transparency. ET Wealth Online explores how these regulations empower policyholders and improve their health insurance experience.
Indian Railway train ticket booking: MakeMyTrip, Ixigo offer options to book tickets with zero-cancellation charge
Railway ticket cancellation costs are higher if the e-ticket is cancelled when departure time is less than 48 hours. However if the e-ticket is cancelled when more than 48 hours remain from the train's departure time then the cancellation cost is standard. However apps like MakeMyTrip and Ixigo have launched zero cancellation charge policy if some additional money is paid while booking the train ticket.
Swiggy told to pay Rs 1,000 for failing to refund Rs 104, court says mental harassment
Swiggy court-directed to compensate consumer for mental harassment due to a cancelled order, refund remaining amount with interest, and pay compensation. Bengaluru court also ordered Swiggy to refund Rs 5,000 for undelivered ice cream.
After cancellation of 80 flights, Air India Express sacks nearly 30 crew members for mass sick leave
Air India Express Layoffs: Following the cancellation of approximately 80 flights, Air India Express, under Tata ownership, has terminated the employment of 25 cabin crew members for their failure to report to work. The salaries of crew members have been reduced by nearly 20% due to the merger of Air India Express with AirAsia India.
Air India Express crisis: several flights cancelled in Kolkata
The sudden mass sick leave taken by cabin crew had put the airline in trouble and it had to cancel around 88 flights across the country on Wednesday. More than 200 cabin crew had started reporting sick from Tuesday night to protest against alleged mismanagement at the airline.
Air India Express flight delay: Airline announces WhatsApp number for getting full refund. Here are details
Air India Express announced the cancellation of 85 flights and the termination of 30 crew members. Passengers affected by flight cancellations or delays exceeding three hours have the option to receive a full refund or reschedule their travel without incurring any fees. The official statement from Air India Express provided contact information for assistance via WhatsApp or their website.
Air India's basic culture is bad, should be shut down: Ghulam Nabi Azad
Former Minister Azad criticizes Air India's 'bad culture' after flight cancellation. Crew shortage monitored by Ministry of Civil Aviation. Air India Express apologizes for disruptions. Vistara also faced pilot shortage issues in April.
Air India Express cancels more than 80 flights after crew members 'fall sick at last moment'
Air India Express has cancelled more than 80 flights due to a mass 'sick leave' by its senior crew member, leading to flight delays and cancellations. Civil Aviation authorities are investigating the issue, while the airline is working to minimise inconvenience to passengers and offering refunds or rescheduling options. Passengers are advised to check the status of their flights before heading to the airport.
Will you get refund of flat booking amount after cancelling it? Check your state's RERA Act which will decide the extent of recovery
Flat booking refund: There are some states like Maharashtra, Delhi, Madhya Pradesh etc who specify up to how much amount of the booking amount can be forfeited and be refunded if a buyer cancels a booking. Know here the full list of states where flat booking amount refund is specified.
Flight delay refund: What are present rules for weather delays?
Confusion, lack of simplicity and the fine print have created roadblocks for the new US Federal Rules on Flight Delays and Cancellations
US: New rules require airlines to automatically refund consumers for cancelled flights
Biden administration's new rules require airlines to give automatic refunds and disclose fees upfront, saving consumers over half-a-billion dollars yearly, part of a broader effort to lower costs and protect passengers from surprise charges.
US airlines will now have to automatically refund customers for canceled flights, delays
US has introduced new regulations requiring airlines to offer automatic refunds for flight changes. These rules standardize refund policies, aim to save travelers money, and ensure transparent communication of extra fees, protecting passengers' rights.
Paid for business class air ticket but shifted to economy class; should the airline refund the difference and pay compensation?
Air India flight from Delhi to Washington DC: A women's mother was allegedly shifted to economy class despite having a business class ticket. Further she alleged that Air India's ground staff told her mother that if she did not take the economy seat, her luggage would be taken off the plane. Read here to know what to do if this happens with you.
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