GROCERY DELIVERY
'Your online order will be cancelled if you don't update address': Latest India Post delivery scam here, how it works, how to avoid
Online order delivery scam: A new scam has been in regard to delivering online orders in your address. What happens if fraudsters first send a SMS saying that your online order could not be delivered due to incomplete address, so here's a link to update it. When you click on the link it asks for your debit card or credit card details.
Consumer spending peaks in non-metro Indian cities: Visa
Visa, a global digital payments provider, revealed on Thursday that non-metro cities in India such as Dharamshala, Mullanpur, and Vishakapatnam are emerging as the biggest daily spenders. This insight comes from Visa Consulting and Analytics' consumer spending trends for the 2024 summer cricket season. Notably, there has been an overall increase in online transactions across all segments, with food and grocery delivery apps showing a 23% surge in usage.
Reliance Retail sets the ball rolling on delivery in an hour, starts pilot service in Mumbai, Navi Mumbai
Reliance Retail's Mumbai delivery service aims for quick fulfillment in 30-45 minutes, integrating with kirana stores for wider reach. The company is utilising tech platforms like FYND and Locus for efficient operations.
Flipkart explored a deal with Swiggy for a pie of quick commerce
Eight to ten months ago, discussions about a potential investment by Flipkart in Swiggy, two of India's biggest internet companies in the consumer sector, were underway. This potential alliance was driven by the changing landscape of the market, particularly the rise of quick commerce. However, due to disagreements on valuation, the talks ultimately fell through.
Zepto raises $665 million funding at $3.6 billion valuation to take on Blinkit, Swiggy Instamart
Company to double dark-store count to 700, taking on rivals Blinkit, Swiggy Instamart and Big Basket’s BB Now; DST Global, Lightspeed Venture Partners, Avenir Growth Capital and Avra joined as new investors in the round led by Glade Brook Capital, StepStone Group and Nexus Venture Partners.
SoftBank gets promoter tag in Unicommerce’s IPO filing
Unicommerce Esolutions has tagged SoftBank, Snapdeal cofounders Kunal Bahl and Rohit Bansal as promoters in an addendum to its draft IPO prospectus, expanding the list of promoters from the original filing with only AceVector Ltd named. SoftBank, Bahl, and Bansal signed an indemnity agreement to protect themselves from liabilities as promoters of Unicommerce.
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Zomato to infuse Rs 300 crore in quick commerce unit Blinkit as battle intensifies with Swiggy, Zepto
Food delivery company Zomato will infuse Rs 300 crore into its quick commerce unit Blinkit, as per filings made with the RoC. With this, Zomato has infused nearly Rs 2,300 crore since acquiring Blinkit in August 2022. Zomato will pump Rs 100 crore in Zomato Entertainment Pvt Ltd – the unit that runs the company’s live events and ticketing business.
Indians get hooked on 10-minute grocery apps, squeezing small retailers
India's quick commerce boom is reshaping how Indians shop, with Swiggy leading the charge in the fast-paced delivery game. The SoftBank-backed company's grocery warehouse in a middle-class suburb of Mumbai operates precisely, aiming to deliver orders within 10 minutes. Swiggy's bikers, clad in bright orange T-shirts, race against time to collect and deliver packed grocery orders, with the warehouse manager emphasising the need for speed in the entire process.
Indians get hooked on 10-minute grocery apps, squeezing small retailers
India's quick commerce boom is reshaping how Indians shop, with Swiggy leading the charge in the fast-paced delivery game. The SoftBank-backed company's grocery warehouse in a middle-class suburb of Mumbai operates with precision, aiming to deliver orders within 10 minutes. Swiggy's bikers, clad in bright orange T-shirts, race against time to collect and deliver packed grocery orders, with the warehouse manager emphasizing the need for speed in the entire process.
'Afternoon economy' cools as heat keeps customers indoors
Heatwave conditions, particularly in the North, are significantly impacting the 'afternoon economy,' affecting sales and footfalls between 12 noon and 4 pm. The scorching temperatures are leading to a decline in the availability of delivery riders, pushcart vendors, and sales workers. Businesses are experiencing disruptions in routine deliveries and working hours, prompting changes in operating hours and strategies to cope with the heat. While business activity is dampened in the afternoon, there is some compensation during the evening as people prefer to stay indoors and order in.
Extreme summer heat & loss of productivity lead to an all-time high demand for delivery personnel
Extreme summer heat, rising absenteeism, and productivity loss have led to a high demand for last-mile delivery and warehouse personnel in India. About 2,000 delivery personnel are dropping off daily in quick commerce and 5,000 in food delivery, with an estimated 2.1-2.2 lakh people needed for replacement hiring daily. The monthly attrition of riders, warehouse staff, pickers, packers, and loaders is at a high of 30-40%.
Reliance Retail plans 30-minute delivery model for quick commerce re-entry
Reliance Retail is re-entering the quick commerce market with a 30-minute delivery model, focusing on a wider assortment of products than existing players like Blinkit and Zepto. They will leverage their network of stores and kiranas, connected through the JioMart Partner initiative, for product sourcing. Unlike competitors, Reliance will not set up dark stores for under-ten-minute delivery but will optimize delivery routes using tech platforms like FYND and Locus. The venture will start with groceries and expand to apparel and electronics, utilizing the 19,000-plus store network.
Why Mukesh Ambani can't ignore a new consumer habit
Reliance Industries (RIL) chairman Mukesh Ambani is expanding the company's retail empire to include quick commerce services through JioMart. This move aims to compete with players like Blinkit and BigBasket, leveraging Reliance's extensive reach and resources. The shift towards quick commerce reflects changing consumer habits, favoring convenience and instant deliveries.
Next disruption? Reliance’s JioMart to enter quick commerce space to take on Blinkit, Zepto and others
Reliance Industries, led by Mukesh Ambani, plans to enter India's quick commerce sector, aiming to compete with Blinkit, BigBasket, Instamart, and Zepto. Initially targeting 7-8 cities, JioMart aims to expand to over 1,000 cities. Unlike rivals, it will leverage Reliance Retail's network instead of dark stores. Goldman Sachs estimates the online grocery market at $11 billion, with quick commerce accounting for $5 billion, possibly affecting kirana store sales.
Online eats into offline; Agnikul defers rocket launch
The rapid adoption of quick commerce and food delivery apps is eating into the sales of retail, and quick service restaurants. This and more in today’s ETtech Top 5.
Food delivery, quick commerce take a bite out of QSR sales: brokerage reports
For the overall QSR industry, revenue growth for the final quarter of FY24 was at 9% on a year-on-year basis, down from 18% a year ago, while both same-store sales growth (SSSG) and average daily sales (ADS) declined, a report from brokerage firm BNP Paribas Exane said.
As mercury rises, so does the demand for home delivery
Ecommerce platforms are experiencing a surge in demand for essentials like groceries, leading to a spike in deliveries. This surge is also increasing the demand for manpower at dark stores and distribution centers. Orders in the National Capital Region have seen a sharp increase, with consumers also ordering ice-creams and beverages online.
Zepto customer receives nearly-expired 10kg flour pack, company says 'eat it in 7-days.' What happened next?
Delhi resident Gajender Yadav received a 10 kg packet of wheat flour from Zepto with an expiration date just eight days away. Frustrated, he took to social media to share his experience, humorously inviting Zepto to help him finish the flour. The post went viral, prompting a response from Zepto, but further escalation occurred when customer care advised him to consume the flour within seven days. Yadav's witty updates and criticisms of Zepto's handling of near-expiry products gained widespread attention.
Zomato logs fourth straight quarter of profit at Rs 175 crore
Food delivery platform Zomato on Monday reported a consolidated net profit of Rs 175 crore for the quarter ended March 31, 2024, as against a loss of Rs 188 crore reported in the year-ago period.
Speedy rise and rise of quick commerce
Quick commerce, like Blinkit, revolutionizes grocery delivery in India, surpassing food delivery. Online grocers thrive with data analytics, inventory control, and competitive advantage over traditional retail.
Instacart partners with Uber Eats to offer restaurant deliveries
San Francisco-based Instacart said Tuesday that its U.S. shoppers will see a "Restaurants" tab in the company's app in the coming weeks. Restaurant orders will be delivered by Uber Eats drivers.
How quick commerce is rewriting the rules of retail in India
Quick commerce, or super-fast deliveries, is becoming increasingly popular among millennials and Gen Z, with companies delivering various items to doorsteps in no time. Quick commerce makes up about 5-6 per cent of a household's grocery spending, with platforms like Blinkit valued at around $13 billion. It is mostly popular in big cities but is also gaining traction in places like Vizag, Nagpur, Kochi, Jaipur, and Lucknow.
DoorDash posts better-than-expected Q1 sales but shares fall on cost concerns
DoorDash said its net loss narrowed to $23 million in the first quarter, compared to a loss of $161 million in the same period a year ago. The loss, of 6 cents per share, was higher than the 3-cent loss Wall Street had forecast, according to analysts polled by FactSet. DoorDash said it increased both marketing expenses and research costs during the quarter.
Swiggy IPO: Food-delivery major secures shareholder nod for potential $1.25 billion public offering
Swiggy IPO: Swiggy plans to raise up to Rs 3,750 crore ($450 million) in fresh capital, in addition to an offer-for-sale (OFS) component of up to Rs 6,664 crore ($800 million). The food-delivery major is also looking to raise about Rs 750 crore from anchor investors in the pre-IPO round.
How Bengaluru woman lost Rs 77,000 while returning spoilt milk to online grocery platform
A 65-year-old woman in Bengaluru, Sophia, lost Rs 77,000 in an online scam while attempting to return spoiled milk bought from an online grocery platform. Scammers posing as platform executives coerced her into revealing her UPI PIN, resulting in the fraudulent transaction. Sophia promptly reported the incident to the cyber helpline and filed a complaint with the police, highlighting the prevalence of online fraud targeting unsuspecting individuals.
BigBasket, Flipkart quicken delivery to counter quick-commerce
Tata Digital's BigBasket rebranded its slotted delivery service as "Supersaver" in January, promising sub-two-hour deliveries. Meanwhile, Walmart's Flipkart is offering with free same-day delivery across various categories in 20 cities.
Not in a hurry to add new categories; will focus on grocery: BigBasket CEO Hari Menon
Hari Menon told ET that BigBasket will only diversify into adjacent categories to grocery like kitchen and home appliances. Meanwhile, rivals such as Zomato-owned Blinkit and Mumbai-based Zepto are rapidly diversifying into newer categories.
Swiggy changes company’s registered name to reflect ‘core brand’ ahead of planned IPO
Swiggy Pvt Ltd (formerly Bundl Technologies Pvt Ltd) changed its name for brand proximity. It operates under brands like Instamart, Dine Out, and Genie. Swiggy is preparing for a $1 billion IPO and aims to achieve profitability by reducing costs. Zomato is its main rival.
Meesho joins carts queued up at credit, grocery counters
Ecommerce company Meesho wants to start a credit marketplace where borrowers will be sourced on behalf of its lending partners — banks and NBFCs. Meesho is also planning to offer grocery business service, which it had scaled down in 2022, again in one or two cities from April.
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