HEIGHTENED CUSTOMER SATISFACTION

Buzz in travel sector leading to more hiring in senior leadership level

The surge in travel post-pandemic has led to a rise in travel employment, with a 37% increase in travel sales and a 179% increase in outbound tourism from India. This has resulted in a demand for senior leadership roles in the travel sector, particularly CEOs and CXOs. The industry is expected to contribute $250 billion to India's GDP by 2030 and create employment for 137 million individuals.

Fintech poised for strong growth riding on inclusive strategies

Fintech companies in India are poised for significant growth in 2024, leveraging customer-centric strategies and embracing diversity in their operations. The financial sector saw an 80% surge in bank account penetration in 2023, a milestone that would have taken 47 years through traditional means, industry experts said.

For IT, a $16 billion deal feast on the table

Tech slowdown to intensify local, global firms’ race for contracts up for renewal in H1 this year.

Transformational Leadership: Inspiring Positive Organizational Behaviour

Transformational leadership is a leadership style that goes beyond conventional management and empowers individuals to achieve remarkable results. It involves visionary thinking, empowerment, and a focus on personal and professional growth. Transformational leaders inspire and motivate their team members by creating a shared vision, stimulating intellectual curiosity, and encouraging innovation.

Why UAE shoppers report high satisfaction levels: Insights from industry leaders

As brick-and-mortar retail transitions to ecommerce, the UAE continues to delight consumers

Human-Centred Design: A Key Pillar of CXO Leadership

Human-centered design is an essential component that cannot be ignored as CXOs (Chief Experience Officers) take the lead in developing their organizations' customer-centric initiatives. The human experience is crucial to the development of products and services, and human-centered design has become an essential tool for CXOs to stimulate innovation, foster empathy, and ultimately create extraordinary customer experiences. In this post, we'll examine the foundational ideas of human-centered design and examine why CXO leadership is built on them.

How the Role Has Adapted to Changing Customer Expectations

The Chief Experience Officer (CXO) position has become increasingly important to organizational success in today's fast-paced and constantly changing corporate environment. The chief executive officer (CXO) is responsible for making sure that a company's goods, services, and overall brand experience seamlessly meet changing customer expectations.

CXO Leadership: Driving Customer-Centric Strategies for Business Success

Despite being a more recent addition to the C-suite, the Chief Experience Officer (CXO) has seen a sharp increase in relevance due to the changing nature of the industry. The job of the CFO has grown and deepened as organizations have come to understand how important the customer experience is to accomplishing their objectives.

How to Become a Brand Manager

Brand managers play a crucial role in the success of consumer goods by enhancing brand value and attracting customers. They monitor market trends, oversee advertising campaigns, and make strategic decisions to achieve profitability and customer satisfaction. Building a strong brand identity and conducting research and trend analysis are key responsibilities. Brand managers also create strategic plans, generate reports, and possess skills such as brand awareness, perseverance, relationship building, results orientation, analytical abilities, and budget management. Career progression can lead to positions such as assistant brand manager and senior brand manager.

How automation is reshaping the retail industry?

Retailers are rapidly adopting automation to combat the challenges faced in the retail sector due to changing consumer behavior and demand for prompt service. Automation tools, such as robotic process automation (RPA), chatbots, and personalized emails, are driving efficiency and improving customer experience in the retail industry. Streamlined processes and elimination of manual labor support retailers in making strategic objectives and value-added decisions.

How will the UPI-PayNow linkage benefit the desi digital payment players?

With UPI & PayNow Linkage businesses can accept instant payments from customers. This can be done without having to get other payment systems on board.

9 best sites to buy Instagram followers UK (real and active)

Do you want to get an edge over other people and standout amongst the well know? Here's how you can buy Instagram followers to get recognized

From enhanced productivity to happier customers: How workplace friendships are good for business

For those who have spent decades in office, something has been lost in the transition to remote work.

Crypto falls off another cliff; developer talent crunch set to worsen, survey says

The Crypto market is now worth below $1 trillion, with bitcoin down around 14%.

3D printing is not the future anymore, it's now; governments need to encourage it

While initial costs of procuring a 3D printer, post-production work and skill levels to operate the equipment can be barriers to entry, the market is ripe for growth.

Worker well-being is pivotal in increasing business productivity, says economist De Neve

"In the longer term, working from home depletes an employee’s social and intellectual capital — you’re no longer regularly in touch with other people, exchanging ideas, learning, sharing space, spontaneity, etc.," says De Neve

Kia India reports 76% increase in sales at 15,016 units in July

The company dispatched 7,675 units of Sonet, 6,983 units of Seltos, and 358 units of Carnival last month to dealers.

The Economic Times Best Tech Brands Honours Technology Trailblazers

Meeting Customer Expectations with Agility & Empathy- Imperatives for CMOs in the New Decade

How financially secure you feel depends on these 5 factors

We can have enough money in our bank accounts. However, whether we feel secure, safe and satisfied with what we have depends on multiple factors.

Quitting will be tough but it will be good for your career

The survey by Executive Access, conducted exclusively for TOI, says retention of employees will be priority No. 1. This aspect was given the highest score of 32% by the survey.

Show me the money

In the quest for scale, profitability is taking a beating. Achieving traction by offering tantalising discounts doesn’t suffice zero profitability.

IT firms like TCS, Infosys & Wipro losing work as MNCs' captive centres are back into fashion

With over 700 captives that employ 5 lakh professionals, India houses critical technology hubs for some of the largest corporations in the world.