PASSENGER REFUNDS
Canopy collapse: MoCA Naidu reviews operations at Delhi airport
Union Minister of Civil Aviation, Ram Mohan Naidu, visited the Airport Operations Control Centre (AOCC) at Delhi's Indira Gandhi International (IGI) airport on Monday. This visit comes just days after the collapse of the airport's canopy. The purpose of the visit was to assess airport operations.
Proactive measures initiated after Delhi airport canopy collapse incident, says Aviation minister Ram Mohan Naidu
Following the canopy collapse at Delhi Airport's Terminal 1, Civil Aviation Minister Ram Mohan Naidu announced immediate measures. A war room was established to ensure refunds or alternate flights for affected passengers within seven days. The Minister expressed condolences for the loss of life and emphasized safety measures, including inspections by IIT Delhi engineers. Flight operations have shifted to Terminals 2 and 3, with advisories issued to airlines to maintain fare stability. Long-term safety policies are under review.
1 dead, 6 injured as roof collapses at Delhi Airport; Terminal 1 sees 123 flight cancellations
At least one person was killed and six others injured after a portion of the roof in the departure area of Delhi airport's Terminal 1 collapsed amid record rain. The tubular structure crushed cars, including cabs, shutting off entry into the building and leaving passengers stranded. Flights to and from the terminal at Indira Gandhi International Airport, one of the busiest in the world, were cancelled.
Singapore Airlines offers compensation to passengers on severely turbulent flight
Passengers said crew and those not strapped in left the floor or their seats and slammed into the cabin ceiling, cracking it in places. A Bangkok hospital treating passengers said there were spinal cord, brain and skull injuries. As of June 4, more than two weeks after the May 20 flight, 20 passengers were still receiving medical care in hospitals in Bangkok, according to the airline. It did not respond immediately to a request for an updated figure.
Air India introduces new feature, passengers can now lock fares for two days with extra charges
Air India, now under the Tata Group's ownership, has unveiled a new offering called 'Fare Lock' to enhance passenger convenience and flexibility in travel planning. This feature allows customers to reserve a chosen fare for a period of 48 hours, enabling them to solidify their travel plans while retaining the selected fare. With a nominal fee, travelers can now secure their desired fare for two days, streamlining the booking process and providing peace of mind.
Air India's Delhi-Vancouver flight faces delay; rescheduled for Sunday
Air India's flight from Delhi to Vancouver faced an inordinate delay due to technical issues. The airline rescheduled the flight, departing the next day. DGCA issued a show cause notice for flight delays.
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Over 200 passengers of Air India Delhi-SFO flight face 30 hrs ordeal with inordinate delay
More than 200 passengers of a San Francisco-bound Air India flight faced a 30-hour delay due to a technical glitch, non-functional air conditioning, and payload issues. The flight was rescheduled several times before finally being delayed due to temperature issues. Passengers, including the elderly and children, endured discomfort and were offered options like full refund and complimentary rescheduling. The delay led to a show cause notice from the aviation regulator and marked the second such incident in a week for Air India's San Francisco flights.
DGCA show cause Air India as Tatas struggle to revamp airline
The aviation regulator mentioned the inordinate delay of two international flights—AI 183 from Delhi to San Francisco on May 30 and AI 179 from Mumbai to San Francisco on May 24.
Amid heatwave, passengers allegedly faint after forced to wait without AC at Delhi Airport as Air India delays takeoff
As temperatures soared in the nation's capital, passengers aboard a flight bound for San Francisco reportedly experienced fainting spells inside the aircraft, which lacked air-conditioning, following an eight-hour delay on Thursday. Originally scheduled for departure on Thursday afternoon, the Tata-owned flight to San Francisco is now set to take off at 11 am on Friday, after a delay exceeding 20 hours.
Air India's Mumbai-San Francisco flight delayed by over 5 hours
After deboarding the passenger who started feeling unwell at around 1917 hours, it was noticed that by the time the flight AI 179 would have reached San Francisco, there would be night-landing restrictions and also, the crew would have crossed the flight-duty limitations.
Air India Express cancels 85 flights, issues ultimatum to striking employees
Following the termination of 30 crew members at Tata-owned Air India Express due to a mass sick leave protest, the airline has revealed plans for assistance from its sister carrier, Air India. According to a spokesperson, Air India will step in to operate on 20 routes of Air India Express, aiming to mitigate any inconvenience caused by the disruption. As a result of the sick leave protest, Air India Express had to cancel 74 flights on Thursday, significantly impacting flight operations for the week.
Air India Express flight delay: Airline announces WhatsApp number for getting full refund. Here are details
Air India Express announced the cancellation of 85 flights and the termination of 30 crew members. Passengers affected by flight cancellations or delays exceeding three hours have the option to receive a full refund or reschedule their travel without incurring any fees. The official statement from Air India Express provided contact information for assistance via WhatsApp or their website.
Paris, Milan become the new favourite shopping destinations for travellers after London's 'Tourist Tax'
After Brexit, the UK discontinued tax-free shopping incentives, leading thousands of tourists to redirect their shopping to Paris, Milan, and Madrid. Despite lobbying efforts, the UK remains steadfast in its decision. The shift has resulted in increased spending per person, particularly in France and Italy. While some argue the policy negatively impacts tourism, the UK government asserts it benefits public finances.
Cabin crew crisis: Air India Express cancels over 100 flights; impacts 15,000 passengers
Air India Express has canceled over 100 flights impacting around 15,000 passengers as cabin crew protest alleged mismanagement. The airline will operate reduced flights until May 13 due to a shortage of crew. Civil aviation ministry seeks a report and urges prompt resolution. Passengers, mainly traveling to Gulf nations, faced delays and protests at airports in Kerala.
AI Express flight cancellations: Cong, CPI seek Aviation Ministry intervention
Leader of Opposition in the state assembly V D Satheesan wrote to Union Aviation Minister Jyotiraditya M Scindia highlighting the plight of the passengers and seeking his urgent intervention to ensure alternative travel arrangements for those affected.
Air India Express cancels more than 80 flights after crew members 'fall sick at last moment'
Air India Express has cancelled more than 80 flights due to a mass 'sick leave' by its senior crew member, leading to flight delays and cancellations. Civil Aviation authorities are investigating the issue, while the airline is working to minimise inconvenience to passengers and offering refunds or rescheduling options. Passengers are advised to check the status of their flights before heading to the airport.
Kerala airports see passengers protest against AI Express' last minute cancellations
Passengers, mostly travelling to the Gulf nations, claimed that they were informed about the flight cancellations after they completed their security check and were waiting to board the flight. While Air India Express has offered a full refund or complimentary rescheduling to another date, passengers are not happy with that.
Flight delay refund: What are present rules for weather delays?
Confusion, lack of simplicity and the fine print have created roadblocks for the new US Federal Rules on Flight Delays and Cancellations
US: New rules require airlines to automatically refund consumers for cancelled flights
Biden administration's new rules require airlines to give automatic refunds and disclose fees upfront, saving consumers over half-a-billion dollars yearly, part of a broader effort to lower costs and protect passengers from surprise charges.
US airlines will now have to automatically refund customers for canceled flights, delays
US has introduced new regulations requiring airlines to offer automatic refunds for flight changes. These rules standardize refund policies, aim to save travelers money, and ensure transparent communication of extra fees, protecting passengers' rights.
Government mandates airlines to seat one parent with children
The creation of the new rule comes in response to complaints on social media from passengers who say they have been asked to pay for seats or seat apart from their children, some as young as 8 years. On March 31, Akshay Baheti wrote on social media that IndiGo had allotted four different seats for him, his wife and two children who are three and eight years old.
"Worst is behind us," says Vistara CEO as pilot woes slashed capacity; time to be customer friendly now
Vistara CEO Vinod Kannan assured staff that the worst is over following flight disruptions due to pilot issues. Operations stabilized after capacity cuts and resignations. Challenges included pilot rosters, new contracts, and operational issues. Kannan acknowledges learning experience and emphasizes customer focus for airline's recovery. Compensation offered to affected passengers.
Rs 11 lakh cr investment, a super app and more bullet trains: Modi govt's mega plan for world-class Indian Railways
Indian Railways is gearing up for a transformative 100-day plan post-Lok Sabha polls 2024, focusing on passenger-friendly measures. The plan includes a 24-hour ticket refund scheme, a comprehensive "super app" for passengers, and the launch of the final stretch of the Udhampur-Srinagar-Baramula Rail Link project. Additionally, sleeper versions of Vande Bharat trains are in the works, along with the introduction of India's first vertical lift railway bridge and plans to expedite the Ahmedabad-Mumbai bullet train project.
Paid for business class air ticket but shifted to economy class; should the airline refund the difference and pay compensation?
Air India flight from Delhi to Washington DC: A women's mother was allegedly shifted to economy class despite having a business class ticket. Further she alleged that Air India's ground staff told her mother that if she did not take the economy seat, her luggage would be taken off the plane. Read here to know what to do if this happens with you.
Mumbai airport to cancel hundreds of flights to reduce congestion. This is what it means for you as a traveller
Passengers at Mumbai airport facing cancellations have the options of a refund or rebooking until April 15, 2024. Around 40 flights will be cut due to congestion. Corporate giants like JSW and Reliance protested the extended curfew on business jets. Airfares may rise due to the curbs imposed by the Aviation Ministry.
Weather conditions forced cancellation of Delhi-Deogarh flights for Jan 30 and Jan 31: IndiGo
According to the airline, passengers were served with refreshments and options to avail a full refund, alternate sectors or rescheduling. "We regret the inconvenience caused due to factors beyond the airline's control," IndiGo said in the statement.
Flight problems & refunds dominate passenger complaints in Dec; SpiceJet receives over 400 complaints: DGCA Report
The Directorate General of Civil Aviation (DGCA) released its December air traffic report, revealing that flight problems and refunds were the main causes of passenger complaints. In December 2023, there were 0.52 complaints for every 10,000 passengers carried. The report stated that 99 percent of the 721 complaints received by airlines have been resolved.
IndiGo faces backlash after passenger slams airline for 6 delays, missed connections, and refund hassles
IndiGo faces severe backlash as a passenger recounts a nightmarish experience with six delays totaling seven hours on a Kolkata to Bengaluru flight. The disgruntled traveler, identified as Deedy, expressed frustration on social media, highlighting missed connections and refund hassles. Despite IndiGo's acknowledgment and subsequent refund, the incident raises questions about the airline's adherence to schedules. The passenger, citing a lack of respect for time and money, urges better communication during delays. The incident prompts concerns among passengers, urging IndiGo to reevaluate its procedures for a more seamless travel experience.
From hotel accommodation to full refund, Centre mulls stricter measures to safeguard air travelers
The catalyst for this proposed change stems from a recent incident involving IndiGo passengers who were not flown to their destination from Bengaluru as per their original booking.
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