SWIGGY AGENT
Food delivery cos bet on existing users; Infosys CEO interview
Happy Tuesday! With user growth stagnating, Zomato and Swiggy are prodding existing customers to order more. This and more in today’s ETtech Morning Dispatch.
Swiggy told to pay Rs 1,000 for failing to refund Rs 104, court says mental harassment
Swiggy court-directed to compensate consumer for mental harassment due to a cancelled order, refund remaining amount with interest, and pay compensation. Bengaluru court also ordered Swiggy to refund Rs 5,000 for undelivered ice cream.
Swiggy shoe theft saga: Sonu Sood's remarks on delivery executive sparks social media backlash; here's what he said
Sonu Sood recently stirred controversy by supporting a Swiggy delivery man accused of stealing shoes in Gurugram, as seen in a viral video. His call for compassion over punishment sparked debates on social media, with some praising his empathy while others criticized justifying theft. The incident triggered broader discussions on poverty, crime, and ethical standards. Swiggy's response and actions further fueled the discourse.
Bengaluru techie becomes Swiggy delivery agent, social media post goes viral
Bengaluru techie Namrata Singh shares firsthand insights into Swiggy's delivery process after a day as a delivery agent. Her LinkedIn post reveals key observations on order acceptance, workflow, and earnings transparency. Singh highlights the app's detailed tracking, safety features, and the dedication of delivery agents. Her immersive storytelling earns praise for shedding light on the behind-the-scenes dynamics of food delivery.
Swiggy agent denies food delivery to woman, says 'do whatever you want to do'; company steps in
In a recent incident, a Swiggy customer, Neha S, took to social media to express her frustration after a delivery agent refused to fulfil her order, leaving her children hungry. Despite ordering a vada pav and a roll, the delivery agent allegedly claimed he had no time to deliver the order. Neha's complaint went viral, prompting Swiggy to offer an immediate refund and resolve the issue over a phone call.
Invesco raises Swiggy’s valuation by 9%; FMCG items a hit on ecommerce platforms
US asset manager Invesco has marked food-delivery platform Swiggy's valuation up by 9% to $8.5 billion in a second consecutive increase. This and more in today's ETtech Top 5.
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Karnataka: Unorganised and gig workers’ welfare bill likely in next assembly session
The Labour department plans to place the Bill before the Legislature at its next session, hoping to implement it from the next financial year, sources in the government told ET. The Bill would also encompass the entire sector instead of just focusing on gig and platform workers.
This Swiggy delivery agent cycles 40 km daily. His story will inspire you!
One story has emerged on the X capturing the hearts of many by symbolising the essence of resilience. Sourav Bhardwaj, a Swiggy delivery guy, whose inspiring tale was shared by Hatinder Singh on the platform X. This narrative sheds light on the extraordinary life of a college-goer who, between 4 pm and 11 pm, transforms from a dedicated food delivery dynamo into a student fueled by ambitious dreams.
Swiggy delivery agent goes above and beyond to help stranded motorcyclist. See what happened
In Bengaluru, a Swiggy delivery agent extended a helping hand to a stranded motorcyclist. The agent employed his own bike to tow the stranded rider's motorcycle. Despite finding the petrol station closed, their determination remained unshaken. The agent humbly turned down any monetary token of gratitude, emphasising his belief in the cycle of assistance and kindness. This heartwarming incident garnered significant attention on social media.
Rahul Gandhi meets gig workers in Bengaluru, takes a scooter ride with delivery agent
Gandhi who sat down for Dosas in Bengaluru's Airlines Hotel, discussed the workers’ lives, asking them about their difficulties with rising prices and lack of stable employment. In its manifesto, the Congress party has promised to set up a gig workers’ welfare board and to ensure minimum hourly wage for workers in the unorganised sector.
Online boom, or bane? Customer grievances pile up against delivery workers
Whenever complaints of misbehaviour and harassment are received, strict action is taken against the accused, a senior police official said.
Hyderabad: 4-year-old child bitten to death by street dogs, shocking incident caught on CCTV camera
Hyderabad Dog Attack: The young child was identified as, Pradeep, son of Gangadhar, a resident of Erukula Basti, in Bagh Amberpet. According to officials, the attack took place outside an automobile workshop, where the child's father was working as a watchman. The distraught father had brought his two children to work on the fateful day. The entire incident was captured by a CCTV camera.
Hyderabad: Swiggy delivery boy dies after falling off building escaping dog's attack
A Swiggy delivery agent on Monday succumbed to injuries in a hospital after he fell from the a building while escaping an alleged attack by a pet dog in Hyderabad, the Police said. The delivery agent had been identified as Rizwan.
Swiggy delivery staffer’s death in mishap raises safety worries
A Swiggy spokesperson confirmed the development saying, “We are deeply saddened by the loss of our delivery partner Kaushal Yadav in a heartbreaking incident on January 2."
Amazon to cut over 18,000 jobs; consumers in no hurry for quicker grocery deliveries
Ecommerce giant Amazon has resorted to another round of mass layoffs in a bid to cut costs. CEO Andy Jassy, in a statement to staff, said that the latest layoffs would affect over 18,000 employees across departments. Big tech companies have been firing workers in droves in recent months to slash their expenses in the face of inflation and rising interest rates.
Zoho Desk goes past one-lakh customer mark
Developed in November 2016 by a core team of engineers and product managers who moved to the satellite office, Zoho Desk competes with overseas firms like Salesforce to corner a pie of an estimated $30 billion (Rs 2.48 lakh crore) global customer service market.
Bengaluru man employs 'Swiggy' agent to send complaint to Apple Store
A resident of Bengaluru utilised a delivery service platform, 'Swiggy' to send his complaint to the Apple shop.
Next big gig for firms: Ensuring women delivery execs are safe
A spokesperson for Zomato said the platform hopes to hire more women for delivery roles across its platform including its upcoming Instant service, and hence it is fine-tuning anti-harassment policies. The company said it follows a "zero tolerance" policy against discrimination and harassment towards delivery workforce.
Ensuring safety of women delivery executives, the next big gig for Zomato, Swiggy, others
Such moves are also aimed at increasing hiring of women in delivery roles, executives at search firms said. While the companies may already have policies in place to deal with harassment, they may be insufficient to cover delivery workers who regularly interact with multiple stakeholders.
Delhi man greets delivery executive with 'aarti' after waiting an hour for food
In a video posted on Instagram, the delivery agent is seen arriving with the order, following which the customer - who has been waiting for an hour to cherish his favourite food - welcomes him with an "aarti ki thali".
Dunzo delivery agent delivers order on running train, netizens recall DDLJ's ending scene
In the 7-minute video, the Dunzo delivery agent can be seen running hard to catch the train to deliver the ordered package. After the Dunzo agent successfully delivers the package the lady customer was seen celebrating at the end. Dunzo is an an on-demand intant multi-delivery service company that delivers goods n 20 minutes.
Video of woman Swiggy agent delivering food in wheelchair moves Twitter
The video of a specially-abled woman Swiggy partner riding a wheelchair to deliver food has gone viral on social media
Bengaluru: E-commerce cos suspend deliveries to flooded areas
The inundated areas in the city such as parts of Sarjapura, Bellandur, Varthur, Whitefield and Outer Ring Road have become inaccessible due to water-logging. The companies also said that they are monitoring the situation and expressed hopes that as soon as the situation will improve they will restart deliveries across the city.
'Big drop' in digital lending complaints; Instamart expands to 25 cities
The new rules have already had a positive effect, it seems, with complaints about digital lending down significantly in the past fortnight, according to non-profits that work to protect consumers.
Heartbreaking video of a Swiggy delivery man drenched in rain goes viral on social media
The video shows the delivery man fully drenched and waiting on his bike at a traffic light. The video has moved many hearts on social media.
'Enough horsin' around': Swiggy identifies horse-riding delivery agent from the viral video
Swiggy’s search on social media to identify the man on the horseback with Swiggy’s bag is over as the food-tech platform revealed the identity of the mysterious delivery agent from the viral video.
Swiggy hunts for delivery executive riding a horse in Mumbai rains, offers Rs 5K 'bounty'
The company also paid a special tribute to the 'Swiggyman on the horse'.
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