Join the Discussion: Are Customer Success Teams Unnecessary? Former CEO Frank Slootman in his recent book "Amp It Up" has sparked a hot debate in the tech industry. Slootman argues that Customer Success (CS) teams are an unnecessary fad. Thomas Lah of TSIA has penned an open response, highlighting the increasing importance of focus, specialization, and complexity in organizational evolution. Lah argues that while Slootman’s assertion may be true for SOME technology companies, most CS teams do not exist simply because it’s “the cool thing to do.” Read the blog now: https://lnkd.in/emNaPJVV Who do you agree with? Tell us what you think in the comments 👇👇👇 #TSIATakes #AmpItUp #FrankSlootman #CustomerSuccessAnalysis #JoinTheConversation #FactsFirst #CustomerSuccessMatters #snowflake
TSIA
Informationsdienste
San Diego, CA 33,557 followers
Technology & Services Industry Association helps companies make smart decisions.
Über uns
TSIA (Technology & Services Industry Association), the creator of the LAER model, is a trusted subscription-based research and advisory company, serving over 40,000 industry leaders at companies like AWS, Cisco, NTT Ltd, John Deere, and Change Healthcare—worldwide. Our TSIA Portal provides free access to everything from industry trends to research-led webinars. Learn more at tsia.com.
- Website
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https://bit.ly/m/TSIA
External link for TSIA
- Industrie
- Informationsdienste
- Größe des Unternehmens
- 51-200 Mitarbeiter
- Hauptsitz
- San Diego, CA
- Typ
- In Privatbesitz
- Gegründet
- 2009
- Spezialitäten
- Education Services, Field Services, Professional Services, XaaS, Managed Services, Adoption and Consumption, Data Analytics, Customer Success, Support Services, Product Management, Digital Transformation, Partner Channel Optimization, Operational Best Practices , Subscription Sales, Benchmarking, Revenue Generation, SaaS, and Tech Sales
Standorte
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Primäre
17065 Camino San Bernardo
Suite 200
San Diego, CA 92127, US
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Suite 130 & 346
Los Gatos, CA 95030, US
Employees at TSIA
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John Grosshans
Chief Revenue Officer | President | GTM | Board Member | Advisor
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Dave Baca
Director of Support Services Research for TSIA at Technology Services Industry Association (TSIA)
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Chris Belden
Chief Customer Officer - Specialize in SaaS and recurring revenue business models.
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Jerry Gross
Aktualisierungen
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📢 Hot off the press! 🔥Our latest executive newsletter, Thomas' Takeaways, is here with fresh insights to fuel your inbox: 💡Salesforce's Customer Success Revolution: Learn how Salesforce is transforming customer success by integrating support and training. Discover their innovative Customer Success Score and how AI is streamlining workflows. 🌊 Navigate the Tech Industry's Changing Tides: Get expert insights on how to steer your tech company through economic uncertainty. Prioritize cost efficiency, embrace service-based models, leverage AI, and monitor key metrics. 📈Unlock Explosive Revenue Growth with AI: Discover how leading tech companies use AI to predict churn, identify growth opportunities, and optimize customer renewals. Get practical tips on how to leverage your existing data to drive results. Don't miss these valuable insights! Subscribe now and stay ahead of the curve. 👇 #Salesforce #CustomerSuccess #TechIndustry #AI #RevenueGrowth #ThomasTakeaways
Salesforce's Customer Success Revolution: A Must-Read for Tech Professionals
TSIA on LinkedIn
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Live Webinar: Crafting "Human-in-the-Loop" GenAI Agent Desktops Ready to harness the power of GenAI for customer support but unsure where to start? Register now: https://bit.ly/4g39JRy Join us to explore: ✅How ready-made LLMs may suit you ✅How to fine-tune LLMs for YOUR specific use cases ✅Which GenAI use cases to experiment with FIRST ✅Building a business case for LLM adoption ✅Navigating data security & legal risks 📅 Thursday, August 29th @ 11am PT / 2pm ET Practical considerations and use cases for support leaders 🗣️ Speakers: John Ragsdale (TSIA) Vishal Sharma (SearchUnify) Divanshi Arora (SearchUnify) 🔥 See SearchUnify's solutions in action! #GenAI #CustomerSupport #SupportLeaders #AI #Webinar #SearchUnify
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🔍 Curious about who's sharing their expertise at TSIA World ENVISION? We've got an impressive lineup of industry leaders from companies like Red Hat, Google, ServiceNow, and many more! Get ready to dive deep into the latest trends and best practices in breakout sessions throughout the event. Check out the full agenda and start planning your ENVISION experience today! View the agenda: https://bit.ly/4g06UAr #TSIAWorld #ENVISION #Agenda #Conference #JoinUs
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Need research insights? We've got you covered! Don't waste hours digging through endless reports. Take our quick & easy TSIA Research Navigator quiz and unlock a goldmine of expert advice tailored to your business needs. 👉 https://lnkd.in/g_4VkrPJ The details: ⚡Lightning-fast 🆓Absolutely FREE 🎯Personalized for you Stop guessing and start growing. Take the quiz today and get the insights you need to take your business to the next level! 📈 #ResearchMadeEasy #TSIA #BusinessSuccess #ExpertTips #UnlockYourPotential
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📢 NEW this year at TSIA World ENVISION: Pre-Conference Workshops designed to tackle your biggest challenges and unlock new opportunities! 💡Led by TSIA research experts, these in-depth workshops will equip you with actionable insights and practical strategies to drive real transformation within your organization. Kickstart your ENVISION experience with a day of focused learning and meaningful connections! Register now: https://bit.ly/3WMvz2U #TSIAWorld #ENVISION #PreConferenceWorkshops #CustomerSuccess #Innovation #TechIndustry
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Feeling the squeeze as a small business in the tech world? You're not alone! Limited budgets, scarce resources, and staying competitive are tough challenges. But there's hope! 👉 Get the details now https://bit.ly/renavblog Overcome common challenges and leverage growth strategies—from conducting market research to implementing AI—to propel your business forward using the TSIA Research Navigator. Key takeaways include how to: 💲Master cost control 🧠Leverage AI to automate tasks and enhance customer service 📖Gain access to industry research and expert guidance #smallbusiness #ReaserchNavigator #growthstrategies #TSIA #research #AI #innovation #success #SMB
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As the world of devices evolves, so must the strategies of manufacturers! ⚙️ Are you ready to transform your hardware-centric business into a software and services powerhouse? Join Xyte's CEO, Omer Brookstein, and TSIA's John Ragsdale as they unveil the secrets to leveraging cloud technology ☁️ for recurring revenue streams and enhanced customer experiences. 👉 Register now: https://bit.ly/4dgGKHX Discover how to navigate the challenges of today's market and build a digital transformation strategy that sets you apart. Don't miss this opportunity to revolutionize your business model! 💥 #DigitalTransformation #Manufacturing #SubscriptionModel #CloudTechnology #CustomerExperience #Innovation
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Networking, best practices, and top-notch content – that's what makes TSIA conferences the BEST in the industry, according to Bernard Slowey, VP of Digital Customer Success at Salesforce. 🤝 Don't just take his word for it. Experience the power of TSIA World ENVISION for yourself and see how it can elevate your customer success game. 💪 Register now: https://bit.ly/3AgYzbr #TSIA #CustomerSuccess #Networking #Conferences #Salesforce #TSIAENVISION
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A warm welcome to the new members of the TSIA Advisory Boards! 🎉 Your expertise and passion for technology and service innovation will be invaluable as we navigate our industry's ever-evolving landscape. We're excited to collaborate with you and learn from your insights. Here's to a productive and impactful year ahead! Learn more about these brilliant minds: https://bit.ly/3yeaKoG Welcome to Usman Nasir, Steve Reynolds, Callum McGregor, Michael Hubbard, Glen Edington, and Crystal Ryan #TSIA #AdvisoryBoards #NewMembers #Innovation #Collaboration
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