Which? response to new Ofcom rules on data roaming

Sue Davies, Which? Head of Consumer Protection Policy, said:

“It is positive that Ofcom has confirmed that it will be introducing new rules to ensure mobile providers give clear information to UK customers about roaming charges when they are travelling abroad, or in some cases at home. These changes can help prevent people being stung with high mobile bills that they weren't expecting.

"The new rules do fall short by not suggesting that providers should give compensation to UK residents who have inadvertently fallen foul of roaming charges, and failing to outline what this would look like. 

“When the UK negotiates future trade deals, it must seize the opportunity to lower the cost of roaming for consumers travelling around the world. The UK and EU should also agree a deal on roaming charges that stops people facing extortionate bills from providers.”

-ENDS-