CONSUMER COMPLAINT
Rail passenger gets Rs 1 lakh compensation for stolen luggage during travel on Malwa Express 6 years ago
Jaya Kumari, from New Delhi, faced a prolonged struggle after her bag, containing valuables, was stolen on the Malwa Express in 2016. After eight years, a Delhi court ruled in her favor, ordering the Railways to pay her Rs 1.08 lakh for negligence. This highlights broader concerns about railway security, with data showing rising theft incidents. The ruling sets a precedent for passenger safety and service accountability.
Finger in ice cream, mouse in Hershey's: How and where to file complaint against these incidents
Dining out or ordering in is common today, but recent incidents have raised serious food safety concerns. Cases include a human finger in ice cream, a dead mouse in Hershey's syrup, and a lizard in soup. Proper proof, like photos, is crucial for complaints. Report issues through food delivery apps, FSSAI's portal, or the consumer forum to ensure prompt action.
CIBIL score dropped due to bank's fault: Doctor won the legal battle with Rs 2.6 lakh as damages after 7 years, lessons you can learn from this
CIBIL score: A doctor had AMEX credit card issued by a bank with credit limit of Rs 3.25 lakh. However his bank reported him as a defaulter and thus his CIBIL score dropped by a big margin This happened despite the doctor paying the bank by personally handing over a cheque with number 69131. However ICICI Bank, Vadodara branch stepped in to help solve this case.
Alphabet hit with Austrian privacy complaint over alleged browser tracking
Google has introduced a set of tools called the Privacy Sandbox to block covert tracking techniques and limit data sharing with third parties while developers and publishers can measure ads without tracking individual users.
Unauthorised transaction due to third party breach: Bank customer has zero liability, says HC
The Bombay High Court ruled that customers have zero liability for unauthorized transactions caused by third-party breaches, directing Bank of Baroda to refund Rs 76 lakh to Pharma Search Ayurveda Private Limited. The court cited a 2017 RBI circular and the bank’s Consumer Protection Policy, highlighting that the deficiency lay not with the bank or the customer. The petitioners reported the fraud immediately, but the bank ombudsman initially rejected their claim. The court found no negligence by the petitioners and ordered the refund within six weeks.
D2C brands reduce ads amid complaints about misleading claims
Honasa Consumer, owner of Mamaearth, has reduced influencer posts after being named the biggest violator of advertising content for FY24. Other D2C players like HealthKart, FirstCry, and Lenskart were also noted as violators. ASCI's report highlighted misleading claims and promotion of harmful products as common violations.
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Chipotle CEO’s response to customer complaints goes viral, here is what he said
Many of the customers took to social media to complaint about Chipotle’s reduced quantity of food items, deteriorating quality of service and higher cost. After one such video went viral, the CEO of the company responded to the complaints.
Troubled with frequent power cut? Get compensation from electricity distributor if it happens due to this reason, know how
Power cut: Electricity discom have to provide compensation to you if they have resorted to wilful load shedding. This compensation will be adjusted through your electricity bill. However for other deficiencies of service (if any) you will have to lodge a complaint. Read here to know how much compensation you can get in Maharashtra, Rajasthan, Delhi and Karnataka.
Akasa Air well on path to profitability; will launch more intl flights: Co-Founder Aditya Ghosh
Akasa Air, co-founded by Aditya Ghosh, is progressing towards profitability and expanding its reach to South and Southeast Asia. In under two years, the airline has grown to a fleet of 24 planes with over 4,000 employees. Ghosh emphasizes a customer-focused, consistent approach to operations and plans further international and domestic expansions.
Microsoft hit with Austrian privacy complaints over its education programme
Privacy advocacy group NOYB files complaints against Microsoft regarding its online education software, alleging GDPR violations.
Credit card issued without consent? Here is what you can do
Card issuers are restricted from offering unsolicited credit cards and are required to get the customer's prior and explicit authorisation before issuing the card, according to the Reserve Bank of India (RBI) rules.
Trouble with bank and can't find resolution? File a complaint against bank with RBI Ombudsman; who are eligible, when, where to file
RBI Ombudsman: Facing any issue with your bank? First try to solve it by filing a complaint, etc. If it is still not solved you may approach the Reserve Bank of India (RBI) and file a complaint under the 'Banking Ombudsman Scheme'. Read here to know who can file such a complaint and when will such a complaint not be considered.
What are Indian consumers most hassled about?
India's top 1,062 listed companies cumulatively received over 48.4 million consumer complaints in FY23, 14% lower than in FY22, showed data sourced from Prime Database. Disclosing the number of customer complaints forms part of the business responsibility and sustainability reporting (BRSR) framework that is mandatory disclosure for the top 1,000 listed companies from FY23.
India needs a robust system to protect doctors from bogus lawsuits & ensure accountability for negligence
Indian Medical Association (IMA) praised GoI for criminal reforms absolving medical fraternity from liability under Section 304(a) of IPC, now Section 26 of Bharatiya Nyaya Sanhita. Supreme Court's 'Jacob Mathew vs State of Punjab' judgment balanced protecting doctors from frivolous prosecutions and accountability in negligence cases. Medical Council of India enforces ethical standards for doctors.
Man tries to open door of flight mid-air, held in Hyderabad
A 29-year-old passenger, reportedly suffering from 'health issues', was arrested for attempting to open the door of a flight from Indore to Hyderabad mid-air on May 21. Station bail was granted to him based on medical reports submitted.
81% of ad violations were on account of misleading claims in FY24: ASCI
ASCI examined 10,093 complaints and investigated 8299 advertisements. The majority of violations were on account of misleading claims at 81%, followed by ads that promoted harmful situations or products at 34% (the same ad can be processed for multiple objections).
Top regulators, govt departments join forces to counter pesky calls, online fraud
Regulators such as RBI, SEBI, Trai, along with government departments like the Ministry of Home Affairs, Ministry of Consumer Affairs, and DoT, convened on May 21 to address the issue of pesky communications and online financial fraud. Discussions centered on tightening KYC rules, improving information sharing among stakeholders, and enhancing consent mechanisms. Trai's joint committee of regulators is spearheading collaborative efforts to tackle digital regulatory implications.
Zepto customer receives nearly-expired 10kg flour pack, company says 'eat it in 7-days.' What happened next?
Delhi resident Gajender Yadav received a 10 kg packet of wheat flour from Zepto with an expiration date just eight days away. Frustrated, he took to social media to share his experience, humorously inviting Zepto to help him finish the flour. The post went viral, prompting a response from Zepto, but further escalation occurred when customer care advised him to consume the flour within seven days. Yadav's witty updates and criticisms of Zepto's handling of near-expiry products gained widespread attention.
Consumer panel directs IDFC Bank to pay Rs 1 lakh to man for deducting EMI for loan he didn't avail
A consumer commission in Mumbai has instructed IDFC Bank to compensate a resident of Navi Mumbai with Rs 1 lakh. The bank wrongly deducted EMIs for a loan he never took. The commission ordered the bank to refund the deducted EMIs with interest and provide the compensation for deficient service and the resulting mental and physical distress within 60 days of receiving the order.
Trai to tighten rules to check pesky communication
The Telecom Regulatory Authority of India (Trai) plans to strengthen regulations and increase penalties to combat pesky communications affecting mobile phone users. Trai will issue a consultation paper to tighten rules and prevent misuse of the system, according to chairman Anil Kumar Lahoti. The government has allocated a new 160 numbering series for service and transactional calls, distinguishing them from promotional calls using the 140 series.
As part of 100-day plan, Govt to launch app to target deceptive methods used by cos to trick consumers: Sources
Within the upcoming two months, the government is set to unveil a mobile application aimed at notifying consumers about deceptive techniques, commonly referred to as dark patterns, employed by online platforms. This initiative, disclosed by a senior official from the department of consumer affairs, forms a crucial component of the department's agenda within the initial 100 days following the formation of the forthcoming government.
E-commerce firms back government's proposal to make anti-fake review rules mandatory
Major e-commerce companies in India, including Amazon and Flipkart, support the IS 19000:2022 standard to combat fake reviews through a Quality Control Order, focusing on trustworthiness, consumer complaints, responsibilities of authors, and the enforceability of standards.
Swiggy told to pay Rs 1,000 for failing to refund Rs 104, court says mental harassment
Swiggy court-directed to compensate consumer for mental harassment due to a cancelled order, refund remaining amount with interest, and pay compensation. Bengaluru court also ordered Swiggy to refund Rs 5,000 for undelivered ice cream.
Bank liable for wrong done by its employees: SC orders bank to compensate man
Supreme Court holds District Cooperative Bank liable for employee actions, orders compensation of Rs 25,000 to a man after three decades. Bank failed to release fixed deposit receipts worth Rs 1,60,000 in Varanasi. Petitioner awarded refund with interest and damages by district consumer forum in 1997. Apex court overturns NCDRC's ruling, emphasizing bank's vicarious liability for employee conduct.
Want to fight a case in consumer court? Know the process and timeline of filing a case in district, state and national level
Filing of case in consumer court: The Consumer Protection Act, 2019 empowers individuals to file a case in various consumer commissions at district, state and national level at NCDRC. Compared to traditional civil courts, an consumer forum is equipped to hear cases where Consumer Protection Act may have been violated.
Government mandates airlines to seat one parent with children
The creation of the new rule comes in response to complaints on social media from passengers who say they have been asked to pay for seats or seat apart from their children, some as young as 8 years. On March 31, Akshay Baheti wrote on social media that IndiGo had allotted four different seats for him, his wife and two children who are three and eight years old.
10-yr-old Patiala girl dies after eating cake ordered on Zomato; Bakery delisted after probe finds order originated from other city
In Patiala, a 10-year-old girl tragically died after consuming a Zomato cake, sparking concerns about food safety and cloud kitchen regulations. The family ordered the cake on March 24th, leading to severe illness among them. Zomato delisted the restaurant and cooperates with the investigation. Police suspect food poisoning, highlighting discrepancies in the order's origin. Online criticism emphasizes the need for stricter safety measures.
Explainer: How to file a complaint in the consumer court?
Consumer cases involve filing within 2 years of purchase, with evidence like WhatsApp chats. Jurisdiction varies based on the value of goods/services. Appeals can be made at different levels of courts within specific timeframes.
Bengaluru consumer court orders MakeMyTrip to pay Rs 5.5 lakh to consumer for not getting booked room in hotel
A Bengaluru consumer court orders MakeMyTrip to compensate a Bengalurean with Rs 5.5 lakh for failing to provide a room in a London hotel despite booking. Mayur Bharath faced denial of accommodation, leading to financial loss and professional embarrassment. Court directs MMT to reimburse alternative hotel expenses, pay compensation, and emphasize consumer rights.
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