CONSUMER COMPLAINTS

Pieter Levels, frustrated by his girlfriend's lost luggage incident with Vueling Airlines, launched luggagelosers.com. This innovative website ranks airlines based on their rates of lost baggage using real-time data sourced from social media. The in...

Jaya Kumari, from New Delhi, faced a prolonged struggle after her bag, containing valuables, was stolen on the Malwa Express in 2016. After eight years, a Delhi court ruled in her favor, ordering the Railways to pay her Rs 1.08 lakh for negligence. ...

Dining out or ordering in is common today, but recent incidents have raised serious food safety concerns. Cases include a human finger in ice cream, a dead mouse in Hershey's syrup, and a lizard in soup. Proper proof, like photos, is crucial for com...

Google has introduced a set of tools called the Privacy Sandbox to block covert tracking techniques and limit data sharing with third parties while developers and publishers can measure ads without tracking individual users.

Honasa Consumer, owner of Mamaearth, has reduced influencer posts after being named the biggest violator of advertising content for FY24. Other D2C players like HealthKart, FirstCry, and Lenskart were also noted as violators. ASCI's report highlight...

Many of the customers took to social media to complaint about Chipotle’s reduced quantity of food items, deteriorating quality of service and higher cost. After one such video went viral, the CEO of the company responded to the complaints.

Akasa Air, co-founded by Aditya Ghosh, is progressing towards profitability and expanding its reach to South and Southeast Asia. In under two years, the airline has grown to a fleet of 24 planes with over 4,000 employees. Ghosh emphasizes a customer...

Privacy advocacy group NOYB files complaints against Microsoft regarding its online education software, alleging GDPR violations.

Card issuers are restricted from offering unsolicited credit cards and are required to get the customer's prior and explicit authorisation before issuing the card, according to the Reserve Bank of India (RBI) rules.

RBI Ombudsman: Facing any issue with your bank? First try to solve it by filing a complaint, etc. If it is still not solved you may approach the Reserve Bank of India (RBI) and file a complaint under the 'Banking Ombudsman Scheme'. Read here to know...

India's top 1,062 listed companies cumulatively received over 48.4 million consumer complaints in FY23, 14% lower than in FY22, showed data sourced from Prime Database. Disclosing the number of customer complaints forms part of the business responsi...

A 29-year-old passenger, reportedly suffering from 'health issues', was arrested for attempting to open the door of a flight from Indore to Hyderabad mid-air on May 21. Station bail was granted to him based on medical reports submitted.

Regulators such as RBI, SEBI, Trai, along with government departments like the Ministry of Home Affairs, Ministry of Consumer Affairs, and DoT, convened on May 21 to address the issue of pesky communications and online financial fraud. Discussions c...

Delhi resident Gajender Yadav received a 10 kg packet of wheat flour from Zepto with an expiration date just eight days away. Frustrated, he took to social media to share his experience, humorously inviting Zepto to help him finish the flour. The po...

Supreme Court holds District Cooperative Bank liable for employee actions, orders compensation of Rs 25,000 to a man after three decades. Bank failed to release fixed deposit receipts worth Rs 1,60,000 in Varanasi. Petitioner awarded refund with int...

Filing of case in consumer court: The Consumer Protection Act, 2019 empowers individuals to file a case in various consumer commissions at district, state and national level at NCDRC. Compared to traditional civil courts, an consumer forum is equipp...

Consumer cases involve filing within 2 years of purchase, with evidence like WhatsApp chats. Jurisdiction varies based on the value of goods/services. Appeals can be made at different levels of courts within specific timeframes.

A Bengaluru consumer court orders MakeMyTrip to compensate a Bengalurean with Rs 5.5 lakh for failing to provide a room in a London hotel despite booking. Mayur Bharath faced denial of accommodation, leading to financial loss and professional embarr...

Toyota Innova car: Airbags are an important safety feature and protect the car's occupants in the event of an accident. However an Toyota Innova car's airbags did not open in an accident and this resulted in the occupants of the car suffering injuri...