CONSUMER COMPLAINTS
Techie takes revenge: Launches website to expose airlines after girlfriend's lost luggage
Pieter Levels, frustrated by his girlfriend's lost luggage incident with Vueling Airlines, launched luggagelosers.com. This innovative website ranks airlines based on their rates of lost baggage using real-time data sourced from social media. The initiative aims to empower travelers with information while advocating for improved baggage handling standards across the airline industry.
Rail passenger gets Rs 1 lakh compensation for stolen luggage during travel on Malwa Express 6 years ago
Jaya Kumari, from New Delhi, faced a prolonged struggle after her bag, containing valuables, was stolen on the Malwa Express in 2016. After eight years, a Delhi court ruled in her favor, ordering the Railways to pay her Rs 1.08 lakh for negligence. This highlights broader concerns about railway security, with data showing rising theft incidents. The ruling sets a precedent for passenger safety and service accountability.
Finger in ice cream, mouse in Hershey's: How and where to file complaint against these incidents
Dining out or ordering in is common today, but recent incidents have raised serious food safety concerns. Cases include a human finger in ice cream, a dead mouse in Hershey's syrup, and a lizard in soup. Proper proof, like photos, is crucial for complaints. Report issues through food delivery apps, FSSAI's portal, or the consumer forum to ensure prompt action.
Alphabet hit with Austrian privacy complaint over alleged browser tracking
Google has introduced a set of tools called the Privacy Sandbox to block covert tracking techniques and limit data sharing with third parties while developers and publishers can measure ads without tracking individual users.
D2C brands reduce ads amid complaints about misleading claims
Honasa Consumer, owner of Mamaearth, has reduced influencer posts after being named the biggest violator of advertising content for FY24. Other D2C players like HealthKart, FirstCry, and Lenskart were also noted as violators. ASCI's report highlighted misleading claims and promotion of harmful products as common violations.
Chipotle CEO’s response to customer complaints goes viral, here is what he said
Many of the customers took to social media to complaint about Chipotle’s reduced quantity of food items, deteriorating quality of service and higher cost. After one such video went viral, the CEO of the company responded to the complaints.
Akasa Air well on path to profitability; will launch more intl flights: Co-Founder Aditya Ghosh
Akasa Air, co-founded by Aditya Ghosh, is progressing towards profitability and expanding its reach to South and Southeast Asia. In under two years, the airline has grown to a fleet of 24 planes with over 4,000 employees. Ghosh emphasizes a customer-focused, consistent approach to operations and plans further international and domestic expansions.
Microsoft hit with Austrian privacy complaints over its education programme
Privacy advocacy group NOYB files complaints against Microsoft regarding its online education software, alleging GDPR violations.
Credit card issued without consent? Here is what you can do
Card issuers are restricted from offering unsolicited credit cards and are required to get the customer's prior and explicit authorisation before issuing the card, according to the Reserve Bank of India (RBI) rules.
Trouble with bank and can't find resolution? File a complaint against bank with RBI Ombudsman; who are eligible, when, where to file
RBI Ombudsman: Facing any issue with your bank? First try to solve it by filing a complaint, etc. If it is still not solved you may approach the Reserve Bank of India (RBI) and file a complaint under the 'Banking Ombudsman Scheme'. Read here to know who can file such a complaint and when will such a complaint not be considered.
What are Indian consumers most hassled about?
India's top 1,062 listed companies cumulatively received over 48.4 million consumer complaints in FY23, 14% lower than in FY22, showed data sourced from Prime Database. Disclosing the number of customer complaints forms part of the business responsibility and sustainability reporting (BRSR) framework that is mandatory disclosure for the top 1,000 listed companies from FY23.
Man tries to open door of flight mid-air, held in Hyderabad
A 29-year-old passenger, reportedly suffering from 'health issues', was arrested for attempting to open the door of a flight from Indore to Hyderabad mid-air on May 21. Station bail was granted to him based on medical reports submitted.
Top regulators, govt departments join forces to counter pesky calls, online fraud
Regulators such as RBI, SEBI, Trai, along with government departments like the Ministry of Home Affairs, Ministry of Consumer Affairs, and DoT, convened on May 21 to address the issue of pesky communications and online financial fraud. Discussions centered on tightening KYC rules, improving information sharing among stakeholders, and enhancing consent mechanisms. Trai's joint committee of regulators is spearheading collaborative efforts to tackle digital regulatory implications.
Zepto customer receives nearly-expired 10kg flour pack, company says 'eat it in 7-days.' What happened next?
Delhi resident Gajender Yadav received a 10 kg packet of wheat flour from Zepto with an expiration date just eight days away. Frustrated, he took to social media to share his experience, humorously inviting Zepto to help him finish the flour. The post went viral, prompting a response from Zepto, but further escalation occurred when customer care advised him to consume the flour within seven days. Yadav's witty updates and criticisms of Zepto's handling of near-expiry products gained widespread attention.
Bank liable for wrong done by its employees: SC orders bank to compensate man
Supreme Court holds District Cooperative Bank liable for employee actions, orders compensation of Rs 25,000 to a man after three decades. Bank failed to release fixed deposit receipts worth Rs 1,60,000 in Varanasi. Petitioner awarded refund with interest and damages by district consumer forum in 1997. Apex court overturns NCDRC's ruling, emphasizing bank's vicarious liability for employee conduct.
Want to fight a case in consumer court? Know the process and timeline of filing a case in district, state and national level
Filing of case in consumer court: The Consumer Protection Act, 2019 empowers individuals to file a case in various consumer commissions at district, state and national level at NCDRC. Compared to traditional civil courts, an consumer forum is equipped to hear cases where Consumer Protection Act may have been violated.
Explainer: How to file a complaint in the consumer court?
Consumer cases involve filing within 2 years of purchase, with evidence like WhatsApp chats. Jurisdiction varies based on the value of goods/services. Appeals can be made at different levels of courts within specific timeframes.
Bengaluru consumer court orders MakeMyTrip to pay Rs 5.5 lakh to consumer for not getting booked room in hotel
A Bengaluru consumer court orders MakeMyTrip to compensate a Bengalurean with Rs 5.5 lakh for failing to provide a room in a London hotel despite booking. Mayur Bharath faced denial of accommodation, leading to financial loss and professional embarrassment. Court directs MMT to reimburse alternative hotel expenses, pay compensation, and emphasize consumer rights.
Toyota Innova's airbag failed to open in an accident, car owner to get Rs 32.07 lakh or a new vehicle, orders NCDRC
Toyota Innova car: Airbags are an important safety feature and protect the car's occupants in the event of an accident. However an Toyota Innova car's airbags did not open in an accident and this resulted in the occupants of the car suffering injuries. Read here to know more about the case and how Toyota was proved to have sold a defective Innova.
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