NCH
Govt plans online portal for quick resolution of consumer complaints
The central government plans to create an online platform to address consumer complaints more efficiently. The Ministry of Consumer Affairs has called for bids to design, develop, implement, and manage the Online Dispute Resolution (ODR) Platform. This platform will act as a preliminary channel for dispute resolution before consumers resort to legal proceedings. It aims to provide a cost-effective, efficient, and convenient redressal solution, allowing stakeholders to resolve disputes online from home.
What's free web check-in when all seats are paid? Govt asks airlines, raises concerns over unfair practices
The Indian consumer affairs ministry has expressed concerns over unfair trade practices by airlines and online travel aggregators. These practices include misleading claims, denying boarding to passengers with confirmed tickets, and delayed refunds. Airlines are designing online interfaces in a way that manipulates decision making and suppresses consumer autonomy.
ChatGPT powered tools for consumer complaints in the works; draft online gaming rules to be notified soon
Indian consumers will be able to register their complaints on the National Consumer Helpline (NCH) with the help of a ChatGPT-powered mechanism being developed by the Ministry of Consumer Affairs (MCA), ET has learnt.
ChatGPT may soon help consumers file complaints
ChatGPT, developed by US-based OpenAI, is a chatbot that leverages artificial intelligence to offer answers to complex queries in a conversational and simple way. It was launched in November last year.
Government plans to make ecommerce platforms like Amazon, Flipkart liable for sellers’ fraud
The consumer affairs ministry is working on tightening ecommerce rules to make online retail platforms liable for fraud committed by sellers and attaching “fallback liability” to their role as intermediaries, said a senior official.
Number of consumer cases disposed in 2022 exceeds total cases filed last year: Govt
In 2022, the total number of cases filed stood at 1,73,457 while the cases disposed of stood at 1,82,248 last year. From July 2022, there has been more disposal of cases every month than consumer cases filed, she said. There is one national consumer commission, 36 state commissions and 696 district commissions in the country.
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Grievance redressal mechanism of e-commerce players not up to mark: Consumer Affairs Secy
Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year.
48% of complaints on National Consumer Helpline against e-commerce players during Jan-Aug
"There are huge number of complaints against e-commerce players," Consumer Affairs Secretary Rohit Kumar Singh told reporters here. The e-commerce sector had a 48 per cent share in total complaints registered on the National Consumer Helpline. "This shows that e-commerce companies are not behaving well with the consumers," he said.
Eatery service charge row: CCPA moves appeal against Delhi HC stay on guidelines
The Central Consumer Protection Authority (CCPA) has moved an appeal in the Delhi High Court challenging the July 20 order that stayed the former's new guidelines restraining restaurants from adding a service charge by default to food bills.
Over 8,700 complaints registered against cab aggregators on service deficiency, says government
The Centre on Wednesday informed the Lok Sabha that it has received 8,740 grievances reported against the cab aggregators for deficiency in services, inadequate consumer grievance redressal mechanism and cancellation by drivers.
Delhi HC stays guidelines that prohibited restaurants from levying service charges
The CCPA guidelines issued on July 4 stated that no hotel or restaurant shall add service charge automatically or by default in the bill and that the service charge shall not be collected from consumers by any other name.
Eateries may raise prices post CCPA's revised guidelines on service charges
"Incentives are heavily tied to the service charge and considering the ongoing attrition in the industry, we may have no option but to raise prices going forward," said Saurabh Khanijo, managing director of the Kylin chain of restaurants. "We will do whatever we can to keep our staff motivated."
Hotels, Restaurants cannot deny entry or service based on service charge
If any consumer finds that a hotel or restaurant is levying service charge in violation to the guidelines, a consumer may make a request to the concerned hotel or restaurant to remove service charge from the bill amount. Also, the consumer may lodge a complaint on the National Consumer Helpline (NCH), the guidelines state. Complaints can also be filed electronically through the e-daakhil portal.
Service charge levied by restaurants unfair trade practice, CCPA issues guidelines
If a restaurant charges service charge, the consumer can file an E-dakhil complaint with the Consumer Commission. Consumers can even file a complaint with the district collector, and following an investigation, the DC can refer the issue to the CCPA for further action.
Need to protect consumers amid consolidation of internet-economy in hands of few: Govt
Addressing a national workshop for effective and speedy consumer disputes redressal, Food and Consumer Affairs Minister Piyush Goyal said that consumer commissions are the only hope for consumers who are need of justice.
Restaurants warned on levying service charges
Eateries have been warned that any attempts to make customers pay for these charges forcefully will be considered a violation of the law and businesses of such nature could be fined or closed if the issue continues.
Govt to organise 'Consumer Empowerment Week' during March 14-20
On the opening day of the celebration, Bureau of Indian Standards (BIS), Indian Institute of Legal Metrology (IILM) Ranchi, National Cooperative Consumers' Federation of India Ltd (NCCF), National Test House (NTH) and Regional Reference Standards Laboratories (RRSLs) will conduct rural outreach programmes in 75 villages.
Govt improving cyber fraud redressal mechanism on National Consumer Helpline
Amid rising number of cyber fraud complaints even on National Consumer Helpline (NCH), the Consumer Affairs Ministry has tied up with its Home, Finance and IT/Telecom counterparts to improve cyber fraud redressal mechanism on the NCH
Government issues 202 notices to e-commerce players for violating country of origin norm
Out of 217 notices, 202 notices were issued for violations relating to 'country of origin' norm. The rest 15 notices were for incorrect declaration of date of expiry/best before, address of manufacturer and importers, charging more than MRP, non-standard units and net quantity.
Etailers should display details of sellers clearly on their platform: CCPA
An advisory in this regard has been issued to all states and industry associates by the Central Consumer Protection Authority (CCPA) which has come to its notice that "some marketplace e-commerce entities are not displaying details of sellers" as per the Consumer Protection (e-commerce) Rules, 2020.
Govt sees faster redressal of complaints after e-commerce rules notified
The Centre on Monday said it is seeing faster redressal of complaints after new rules for e-commerce companies with penal action were notified in July 2020.
CCPA seeks RBI intervention on banks delaying refund in case of failed transactions
In a letter to RBI Deputy Governor M K Jain, the Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare stated that 2,850 complaints pertaining to "transactions failed/cancelled but money not refunded" forming 20 per cent of grievances registered in the banking sector have been received through the government-run National Consumer Helpline (NCH).
Consumer grievances: Refunds, non-delivery top complaints against etailers
Refunds seemed to be especially a problem for air passengers who cancelled their tickets and call drops were the most common gripe of mobile users, according to data compiled by the National Consumer Helpline (NCH).
Eateries may soon have to pay tax on service charge
Ministry had invoked its mandate and warned eateries that charging customers for anything other than food and beverages "would amount to an unfair trade practice".
Complaints against e-commerce companies top list at national consumer helpline
The National Consumer Helpline (NCH), a joint initiative of the consumer affairs department and Indian Institute of Public Administration (IIPA), receives about 3.5 lakh grievances annually.
New laws likely on ayurveda & homoeopathy
The committee chaired by NITI Aayog vice chairman Arvind Panagariya has proposed that the Indian Medicine Central Council (IMCC) Act, 1970 and Homoeopathy Central Council (HCC) Act, 1973 be replaced by two new Acts.
E-commerce companies at the receiving end, plaints swell to 49,000
For speedy redressal of these complaints, the National Consumer Helpline has partnered with 225 companies under a convergence programme, it said.
Consumer helpline gets firms to lend an ear
The National Consumer Helpline has roped in 200 companies to resolve complaints under its initiative called the “convergence system”, which has begun to yield results.
Maximum number of consumer complaints against telcos in Q1, Airtel registered maximum complaints
The NCH received 3,390 consumer complaints related to the telecom sector out of a total of 17,072 complaints in the first quarter this fiscal.
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