REDRESS
Only 195 projects set up grievance redressal cell despite MahaRERA directive
Only 195 projects in Maharashtra have complied with the directive to establish a complaint redressal cell by the Maharashtra Real Estate Regulatory Authority. The cells aim to resolve homebuyers' grievances.
Now, a 'Bank Clinic' to guide you on complaints
The Bank Clinic is an initiative by the All India Bank Employees' Association (AIBEA) to help customers address their grievances amid rapid expansion in technology and a series of Reserve Bank of India (RBI) guidelines on retail banking. A customer can fill out the details of her/his complaint, create a ticket, and receive a reply in five working days on the remedies available and information on what the RBI guidelines prescribe on that matter.
Trouble with bank and can't find resolution? File a complaint against bank with RBI Ombudsman; who are eligible, when, where to file
RBI Ombudsman: Facing any issue with your bank? First try to solve it by filing a complaint, etc. If it is still not solved you may approach the Reserve Bank of India (RBI) and file a complaint under the 'Banking Ombudsman Scheme'. Read here to know who can file such a complaint and when will such a complaint not be considered.
What are Indian consumers most hassled about?
India's top 1,062 listed companies cumulatively received over 48.4 million consumer complaints in FY23, 14% lower than in FY22, showed data sourced from Prime Database. Disclosing the number of customer complaints forms part of the business responsibility and sustainability reporting (BRSR) framework that is mandatory disclosure for the top 1,000 listed companies from FY23.
Consumer panel directs IDFC Bank to pay Rs 1 lakh to man for deducting EMI for loan he didn't avail
A consumer commission in Mumbai has instructed IDFC Bank to compensate a resident of Navi Mumbai with Rs 1 lakh. The bank wrongly deducted EMIs for a loan he never took. The commission ordered the bank to refund the deducted EMIs with interest and provide the compensation for deficient service and the resulting mental and physical distress within 60 days of receiving the order.
Health insurance claim rejection: Widow fights, wins Rs 28 lakh damage; pre-existing disease can't be free pass for claim denial
The Delhi State Consumer Commission ruled that an insurer cannot reject a health insurance claim solely based on pre-existing diseases if they weren't the cause of death. The commission directed HDFC Life (previously known as HDFC Standard LIC Co. Ltd.) to pay Rs 19.4 lakh along with the interest to a woman whose husband's claim was rejected for not disclosing diabetes. The insurer also has to pay Rs 1,00,000 for mental harassment of the complainant along with the litigation cost. This is a relief for those with common lifestyle diseases like diabetes. Read the full case and verdict in details. What do you need to keep in mind while buying health insurance policy to avoid claim rejection later. Find out here.
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Advocates cannot be held liable under Consumer Protection Act: Supreme Court
The Supreme Court ruled that advocates cannot be held liable for deficient services under the Consumer Protection Act 1986. It stated that the legal profession is unique and specialized, with advocates required to respect client autonomy and not make concessions without instructions, thus excluding them from the Act's definition of services. This came in a response to a plea challenging a 2007 National Consumer Disputes Redressal Commission (NCDRC) verdict.
Swiggy told to pay Rs 1,000 for failing to refund Rs 104, court says mental harassment
Swiggy court-directed to compensate consumer for mental harassment due to a cancelled order, refund remaining amount with interest, and pay compensation. Bengaluru court also ordered Swiggy to refund Rs 5,000 for undelivered ice cream.
Bank liable for wrong done by its employees: SC orders bank to compensate man
Supreme Court holds District Cooperative Bank liable for employee actions, orders compensation of Rs 25,000 to a man after three decades. Bank failed to release fixed deposit receipts worth Rs 1,60,000 in Varanasi. Petitioner awarded refund with interest and damages by district consumer forum in 1997. Apex court overturns NCDRC's ruling, emphasizing bank's vicarious liability for employee conduct.
Want to fight a case in consumer court? Know the process and timeline of filing a case in district, state and national level
Filing of case in consumer court: The Consumer Protection Act, 2019 empowers individuals to file a case in various consumer commissions at district, state and national level at NCDRC. Compared to traditional civil courts, an consumer forum is equipped to hear cases where Consumer Protection Act may have been violated.
Plea in Delhi HC against circulation of deepfake videos during LS polls
A plea has been filed against the circulation of deepfake videos during the Lok Sabha elections in the Delhi High Court. The lawyers' body is seeking directions from the Election Commission of India to stop the circulation of such videos. The court will list the matter for hearing on Thursday if the petition is in order.
Car buyer wins Rs 15 lakh compensation as company couldn't fix engine fault despite multiple seizures
Hyundai car: A individual from Ambala, Haryana purchased a Hyundai Verna car in 2013, however this new car started having engine problems which 6 visits in 16 months of the car ownership could not be fixed. Hyundai's service center executives tried multiple times to fix the issue, but it kept on happening.
SC sets aside NCDRC order for penalty on YRF for excluding promo song 'Jabra Fan'
The Supreme Court has set aside the National Consumer Disputes Redressal Commission's (NCDRC) order to pay Rs 10,000 to Yash Raj Films for the exclusion of a song from the film 'Fan' starring Shah Rukh Khan. The court ruled that a 'promo' or 'teaser' circulated before a movie's release would create a contractual obligation and that it was an unfair trade practice not to show promotional trailer content in the movie.
Sebi launches SCORES 2.0 to strengthen investors' complaint redressal system
Markets regulator Sebi on Monday launched the new version of SCORES in a bid to strengthen the investor complaint redressal mechanism by introducing auto-routing of complaints and monitoring such grievances by designated bodies.
How Online Dispute Resolution can elevate conflict redressal for B2C start-ups
Omnichannel fulfilment challenges in B2C start-ups and the potential ways to curb them through online dispute resolution can assist consumers while also remaining compliant with the company’s internal regulatory environment.
RBI readies framework for SROs
India's central bank sets guidelines for SROs including grievance redressal mechanisms, non-discriminatory fees, and adherence to regulatory standards to ensure fair and transparent operations in various sectors.
MHA ranks among 10 top ministries in grievance redressal assessment index
During 2023-24, the MHA has performed exceptionally well by redressing 48,837 public grievances with the average redressal time of eight days against the standard 30 days, an official statement said on Friday. Only 10 per cent of grievances resulted in appeals which is one of the lowest among ministries. Citizen satisfaction also stands at 40 per cent, it said.
AI increases cybersecurity challenges manifold for financial institutions: RBI Guv Das
Governor Shaktikanta Das addressed the Annual Conference of RBI Ombudsman, emphasizing the importance of data analysis, cybersecurity, fraud prevention, and efficient grievance redressal mechanisms for financial institutions to protect customer information and enhance customer service.
Toyota Innova's airbag failed to open in an accident, car owner to get Rs 32.07 lakh or a new vehicle, orders NCDRC
Toyota Innova car: Airbags are an important safety feature and protect the car's occupants in the event of an accident. However an Toyota Innova car's airbags did not open in an accident and this resulted in the occupants of the car suffering injuries. Read here to know more about the case and how Toyota was proved to have sold a defective Innova.
Govt's first equal opportunity policy for transgender persons
The ministry of social justice and empowerment has notified Equal Opportunities Policy for Transgender Persons to ensure fair treatment of transgender individuals and create an environment free from discrimination, harassment and bias at the workplace. The policy has been circulated to state governments and chief secretaries have been asked to ensure implementation.
Husband wins Rs 1.57 crore health insurance claim against LIC after a 5-year fight
LIC health insurance claim: Life Insurance Corporation of India (LIC) was ordered by NCDRC to pay Rs 1.57 crore to the husband of deceased policy holder who died from Breast Cancer in 2017. The said policy was approved by LIC in 2016 after eco and medical tests were done by the policyholder.
Karnataka govt mulls building flyovers on metro lines to decongest Bengaluru: Dy CM Shivakumar
Shivakumar said that RR Nagar and Yeshwanthpura are like his two eyes. He said that MLA S T Somashekar had requested a solution for drinking water in 110 villages around Bengaluru city and the government has developed a plan for that.
BJP slams Siddaramaiah’s mass grievance redressal programme, calls it ‘collapse of administrative machinery’
Over 11,000 applications were registered at the counters in front of the state secretariat Vidhana Soudha, where the government had set up department-wise stalls to address the public’s issues.
Daughter wins health insurance claim fight against LIC after 8 years, to get Rs 1.6 lakh as against Rs 17,100 paid by the insurer
LIC Jeevan Arogya: Life Insurance Corporation of India (LIC) was ordered by National Consumer Disputes Redressal Commission (NCDRC) to pay Rs 1.6 lakh to a policyholder of LIC Jeevan Arogya health insurance policy. The policyholder's father underwent an hernia surgery in Apollo Hospitals, Chennai and incurred more than Rs 2 lakh in 2016, however LIC paid the policyholder only Rs 17,100.
Cheque fraud victims to get Rs 74 lakh from Axis Bank after 15 years long legal fight
Axis Bank cheque fraud: Five victims of cheque fraud at Axis Bank will get Rs 73.93 lakh (including compensation) after fighting with the bank in various consumer courts and Supreme Court also for 15 years. The main suspect in this cheque fraud incident is a person called Gurwinder Singh. Read here to know what did Axis Bank do after knowing about the fraud and how the victims fought against the bank.
Missed connecting flight due to delay by airline; Air India asked to pay Rs 3.85 lakh compensation after 20 years fight
Air India: A retired public sector bank manager and his three family members fought against Air India for the airline's deficient service which caused them to miss their connecting flight and allegedly led them stranded in Kolkata Airport for about 15 hours. All the four passengers were travelling from Thiruvananthapuram, Kerala to Dibrugarh, Assam in December 2003.
Indian fliers flag dual MRP for packaged water onboard flights despite govt ban
A survey by Local Circles revealed that several Indian fliers reported that airlines sold packaged food and water with higher published Maximum Retail Price (MRP) than the market or store price. Despite government guidelines banning identical pre-packaged products with different MRPs at different locations, this situation persists.
Govt officials, industry experts brainstorm on use of AI for public grievances redressal
New Delhi: In a brainstorming session organized by the Department of Administrative Reforms and Public Grievances (DARPG), senior government officials and industry experts discussed the use of artificial intelligence (AI) for public grievances and universal face authentication. The Secretary of DARPG highlighted the significant increase in e-service delivery across the country, with many states achieving 100% saturation. The session concluded with a focus on universalized face authentication, AI in grievance redressal, e-commerce initiatives, and media outreach.
ET Explainer: How complaints will be dealt with under Telecommunications Act
The Telecommunications Act 2023 introduces an enhanced online grievance redressal system to expedite dispute resolution between telecom companies and consumers. Here’s an ET Explainer on the key players and how the grievance redressal system will work.
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