Rentalcars.com/Booking.com car hire review

What is Rentalcars.com/Booking.com?

Global brand Rentalcars.com is a trading name of Booking.com. Whether you visit Rentalcars.com or Booking.com, you'll get exactly the same service and options. The websites can help you to arrange car hire in 160 countries across the globe.

Which? verdict

Rentalcars.com/Booking.com is a solid option when hiring a car, but its customer score is still well below the top performers, and it received a mediocre three-star rating for customer service.

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Rentalcars.com/Booking.com customer ratings

If you want to see how Rentalcars.com measures up against its rivals, read our best and worst car hire brokers page.

What’s Rentalcars.com/Booking.com like?

Rentalcars.com/Booking.com received four out of five stars for its communication, with pleased customers saying ‘everything was stated clearly and promptly’ and that it provided ‘great detail about everything you need to know’.

However, some users had issues with its customer service, for which it received an average three stars. 

Multiple customers told us that it ‘refused to help’ when they faced problems with the car hire provider booked through Rentalcars.com/Booking.com. It was a ‘very stressful and frustrating few weeks’, one customer told us. 

Should I book with Rentalcars.com or Booking.com?

It offers a decent service as long as nothing goes wrong. Those customers who encountered a problem were not impressed with the customer service they received. There are better brokers available, such as Zest Car Rental.