CONFERENCE OF INTERNAL OMBUDSMEN
RBI calls upon internal ombudsmen to give inputs for enhancing processes
The conference was attended by MD & CEOs, executive directors in charge of customer service verticals, internal ombudsmen, principal nodal officers of select regulated entities from among banks, NBFCs and CICs, besides senior officials from the Reserve Bank of India.
Kazakhstan ready to be hub for Indian investments in region, says Kazakh envoy to India
Kazakhstan has ranked 25th in the World Bank's Ease of Doing Business Report. The country aims to enter the top 10 countries within 5 years. Kazakhstan is India's main trading partner in Central Asia, with bilateral turnover exceeding that of all other countries in the region. Kazakhstan offers over 200 project packages in various sectors, and the office of KAZAKH INVEST in India is ready to assist investors.
Banks at times 'found wanting' prioritizing customer protection over sales target: RBI deputy governor MK Jain
“Customer service and consumer protection should not be relegated to the sidelines by goals driven by hard targets and sales related incentives for on-boarding customers."
Reserve Bank of India to make incognito bank checks
RBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.
RBI to visit banks incognito to check customer dealings
RBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.
Prepayment penalty on home loans on way out, RBI indicates
Borrowers wanting to prepay home loans can look forward to some relief as RBI today indicated that it would scrap prepayment penalties charged by banks.
