CUSTOMER GRIEVANCE GAPS
Microsoft hit with Spanish startups' complaint about cloud practices
The US tech giant ranks second in the cloud computing sector, behind market leader Amazon but is expected to close the gap rapidly as a clutch of generative AI features powered by OpenAI's technology attract business users.
Check purity of gold using BIS app: Here’s a step-by-step guide to check gold hallmarking
How to check puity of gold: Customers can get their samples or jewels checked at any BIS-Recognized Assaying & Hallmarking Centre. Also, they can check authenticity of the hallmarking, download the BIS CARE application.
Swiggy delivery boy caught stealing shoes outside Gurugram flat; company reacts as video goes viral: Watch
A Swiggy Instamart delivery man was recently caught stealing a pair of shoes outside a flat in Gurugram, sparking widespread online discussion. The viral video, shared by user Rohit Arora, showed the delivery executive discreetly taking the shoes after delivering an order, raising concerns about trust in Swiggy's services. Swiggy responded by expressing disappointment in their delivery partner's behaviour and emphasizing their expectations of integrity.
Nifty financial service index stocks: Are headwinds slowing down?
In the last three years, different segments of financial service have witnessed very different trends. Trend not in terms of business but in terms of headwinds or tailwinds. While the large private banks have stagnated, some of the small private sectors have come back into the limelight. PSU banks as a pack have made a comeback, insurance companies are still searching for direction, asset management companies have been able to get their mojo back while NBFC are facing new challenges in terms of higher provisions to regulatory. So,each to own it probably defines when it comes head or tailwinds. But what is the common factor is that most of these have a high FPI holding. Now FPIs have largely been the seller in the Indian markets, occasionally they have made a comeback for a short period of time. At this point of time, they are neither major buyers or sellers, but this equilibrium will change. When that happens, it is this set of 20 stocks which will signal which way the wind is blowing for which segment.
AI increases cybersecurity challenges manifold for financial institutions: RBI Guv Das
Governor Shaktikanta Das addressed the Annual Conference of RBI Ombudsman, emphasizing the importance of data analysis, cybersecurity, fraud prevention, and efficient grievance redressal mechanisms for financial institutions to protect customer information and enhance customer service.
RBI governor asks banks to plug gaps in customer grievance mechanisms
The Reserve Bank of India has instructed banks and other financial intermediaries to address shortcomings in their customer grievance systems and ensure equitable pricing of their products and services, along with maintaining transparency in customer dealings and preventing mis-selling.
- Go To Page 1
View: Privacy rules around credit information companies need tightening
The volume of data that flows into a CIC is humongous. All the CICs are expected to receive credit information from all CIs as per RBI stipulations. However, gaps seem to exist in reporting and in ensuring that the information is accurate, which results in inaccurate credit scores in some cases.
The data dilemma: Companies find India's privacy law a tricky maze to traverse
The implementation of India’s privacy law is keeping organisations from varied sectors — technology, banking, telecom, medicine, etc — on their toes.
Exploring the Role of Chief Experience Officer (CXO) in Business
Chief experience officer (CXO) is a crucial role in ensuring a positive customer experience. CXOs oversee the entire customer experience by creating customer journey maps and managing customer contacts. They work with the C-suite, marketing, sales, and product teams to establish a customer-centric culture, set business objectives, and drive innovation. The ideal CXO should possess influence skills, partnership and cooperation, agility, and strategic thinking. According to Gartner, over 90% of organizations will have a CXO or CXO equivalent by 2020, making it a critical role for businesses.
How AI, Blockchain technology are taking India’s insurance industry to next level
Though the model has been quite robust, the insurance industry is reinventing itself to new heights where it is going through a profound change and transformation primarily driven by technological advancements focusing on enhancing the customer experience at each touchpoint. Insurance companies are leveraging their industry experience and the new age of innovative advancements to provide their customers with more personalized and customizable product solutions and related services.
View: Six years on, GST gets muscle
Six years on, GST has stabilised and delivered almost all objectives even though its full potential is yet to be realised. The taxpayer base has more than doubled from 63.9 lakh in 2017 to around 1.40 crore. Despite the upward revision in threshold turnover limits, GST revenues have grown from a monthly average of ₹89,885 crore in the first year to the 'new normal' of ₹1.50 lakh crore in the last financial year, with peak collections of ₹1.87 lakh crore in April 2023.
Innovation in fintech is judged by magnitude of impact, not on tech newness: Indifi’s Alok Mittal
While emerging technologies have provided a boost to the fintech and payments ecosystem, Indifi’s Alok Mittal says true impact can only be measured if it provides for greater financial good.
This app can help you verify the purity of gold jewellery
The Bureau of Indian Standards (BIS) has developed the 'BIS Care App,' a smartphone application that tracks all ISI and hallmark-certified gold and silver jewellery. Customers can check the purity of hallmarked gold jewellery in real time using this app.
Female banker friends: The quiet heroes of India's rural banking revolution
For citizens, BCs deliver financial services in hard-to-reach rural areas to every adult. It saves travel expenses, time and wage losses. Transactions can be conducted on holidays and emergencies when banks are closed. Even during the Covid lockdown, when their services were classified as essential, BCs ensured the flow of money in rural areas.
Tracking error and its implication on your ETF investments
An ETF, or Exchange Traded Fund, is a type of mutual fund that trades on the stock market like a single stock. ETFs are designed to track a particular index, such as the S&P 500.
Digital Personal Data Protection Bill: What rights does it give individuals?
On November 18, 2022, the Ministry of Electronics and Information Technology proposed a new law, namely the Digital Personal Data Protection Bill 2022. Once passed by Parliament, it would replace the 2011 rules and some portions of the existing law.
ONDC floats consultation paper to improve trust of different stakeholders
The paper - Building Trust in the ONDC Network- has invited comments and suggestions on various key issues, including returns, refunds and cancellations; search and discovery; placing an order; fulfilment of orders; payment and settlement; issue and grievance management; and enforcement and compliance framework.
What is a New Fund Offer (NFO)
All you need to about mutual fund NFOs. Read to know more
Saving v/s Investing
A detailed analysis on saving and investing, so that you can decide whether to save or invest according to your financial goals
Policy conundrum | The impact on Indian tech firms
New Delhi’s power corridors are abuzz once again with a bunch of policies and legislations that are set to directly impact how technology and internet companies conduct their business in the country. A look at what they mean for the tech and internet ecosystem
Why quick deliveries are getting slower; MeitY proposes changes to IT rules
Quick delivery firms were all the rage in 2021, when liquidity abounded and tech valuations hit record highs. In 2022, though, these companies have found funding and delivery workers hard to come by, causing them to calibrate their high-burn business models. For the customer, that means 10-minute deliveries often take a lot longer these days.
RBI-constituted panel to review customer service standards in banks, NBFCs
It will also review the emerging and evolving needs of the customer service landscape, especially in the context of evolving digital/ electronic financial products and distribution landscape and suggest suitable regulatory measures.
Didn't live up to customers' expectations; addressing some gaps on war footing: Vistara CEO Vinod Kannan
Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel plans and the frustration over a long wait to reach out to the airline's call centre.
DBT helped govt take quick effective response during COVID lockdown last year: Report
A report suggests India's direct benefit transfer (DBT) programme helped in quick effective response during the COVID-19 lockdown last year but notes that there are certain gaps that need to be filled.
HCL Foundation launches 'My e-Haat' portal to empower artisans
"'My E-Haat' initiative will be a unique model (A2C) where artisans will connect with the customer directly in the coming years," HCL Foundation Nidhi Pundhir said in a statement.
RBI Governor Das says quality of financial inclusion needs improvement
The parameters outlined by Das were the identification of the customer, reaching the last mile and providing relevant, affordable and safe products.
Centre may introduce annual service-based ratings for power utilities
Multiple rounds of stakeholder consultations have been held with several discoms, including private distribution utilities and sectoral institutions like the Council on Energy, Environment and Water (CEEW), Prayas Energy group and Smart Power India.
Taxman eyes service departments for complaint redressal
"The entity will deal with grievances and make sure that services offered to taxpayers, both individuals and companies, improve," said an officer.
Customer complaints in general insurance drop by 66 per cent in 5 years
The number of complaints dropped to 63,335 in 2013-14 from 1,86,615 in 2009-10, the report released jointly by Irda and Consumer Affairs Department said.
Load More
