OMNI CHANNEL EXPERIENCE
Today’s Deals on Amazon- Best Deals on Speakers and Soundbars (6 June 2024)
Unlock the best audio experience with today’s deals on Amazon, featuring an array of speakers and soundbars from top brands like Bose, Samsung, and boAt. These deals offer incredible price drops on high-quality audio devices, ensuring you find the perfect sound system to enhance your music, movies, and gaming. Whether you are looking for portable Bluetooth speakers or powerful soundbars with immersive sound, these Amazon deals provide exceptional value and performance.
Reliance Retail partners with UK-based fashion retailer ASOS
India's largest retailer, Reliance Retail, has signed a long-term licensing agreement with UK's leading online fashion retailer ASOS, bringing the brand to India. Reliance Retail will be the exclusive retail partner for ASOS across all online and offline channels in India, introducing its curated portfolio of fashion-led own brand labels through a multi-channel presence and diverse retail formats.
Reliance Retail partners with ASOS to bring brands like ASOS Design to India
Reliance Retail and ASOS have announced a long-term partnership to establish a multi-channel presence for ASOS's own brands in India. Reliance Retail will manage all online and offline channels, including exclusive brand stores, multi-brand store expressions, and digital commerce platforms. This marks ASOS' first country-wide exclusive retail partnership.
Wipro bags multi million dollar deal to transform Nokia's digital workplace services
Designit, a Wipro company that specialises in user experience strategy and implementation, will conduct user research to ensure personalised assistance is offered to employees at the right time.
D2C startup The Ayurveda Experience secures $27 million in funding led by Jungle Ventures
The funding round at The Ayurveda Experience also saw investment from Sidbi Ventures, Anicut Capital and Sharrp Ventures (part of the Mariwala Family Office that runs consumer goods major Marico).
Xiaomi brings AI to centrestage in its ambition for better consumer experience
Xiaomi plans to enhance AI-driven consumer experience by focusing on premiumisation, smartphone AIoT, generative AI, 5G smartphones, and synergised omni-channel retail, according to Muralikrishnan B, president of Xiaomi India. Backed by AI-centric features, the company is optimistic about the premium range of smartphones including the recently unveiled Xiaomi 14 Ultra, powered by Qualcomm Snapdragon 8 Gen-8 chipset and Leica cameras, and is priced at Rs 99,999.
- Go To Page 1
Myntra appoints Venu Nair as Chief of Strategic Partnerships and Omni Channel
Nair comes with an experience of over 30 years in retail, sourcing, business analysis and strategy. He has joined Myntra’s senior leadership team where he will be responsible for strengthening Myntra’s existing international brands portfolio, while building strategic partnerships with leading global brands and will also be managing omni channel strategy for brands.
Good Glamm, Shoppers Stop ink collaboration for omni-channel retail
Sukhleen Aneja, chief executive officer at Good Brands Co, owned by Good Glamm Group, said: “We look forward to expanding this collaboration subsequently to other products to tap into a broad consumer base.”She added the collaboration, once expanded, is expected to bridge the gap between online and offline retail and bring digital shopping experiences into physical stores.
CXO and beyond: The expanding role of customer experience in business
In today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamless interactions, and fast resolutions to their issues. As a result, the role of CXO has expanded to encompass a broader set of responsibilities that extend beyond the traditional boundaries.
CXO and Beyond: The Expanding Role of Customer Experience in Business
The role of the CXO (Chief Experience Officer) has evolved in today's business landscape, going beyond overseeing customer experience. CXOs now advocate for digital transformation, data-driven decision-making, innovation, and employee satisfaction. They ensure a consistent customer experience across all touchpoints, manage crises, and mitigate risks. The CXO's expanding role has a cascading effect throughout the organization, impacting departments such as marketing, technology, sales, customer service, product development, human resources, and finance. Embracing a customer-centric approach led by visionary CXOs can provide competitive advantages, including customer loyalty, brand differentiation, and increased revenue. However, businesses must address challenges such as resource allocation, data privacy and security, resistance to change, and measuring ROI.
How CXOs Can Use Data Analytics to Improve Customer Experience
In today's business landscape, customer experience (CXO) is crucial for companies. Data analytics plays a vital role in enhancing CX strategies.
Shilpa Shetty Kundra invests in omni-channel ‘Farm-to-Fork’ startup ‘Kisankonnect’
Kisankonnect claims that it has one of the most advanced temperature -controlled and tech-enabled supply chains.
Reliance Retail takes on Nykaa, launches omni-channel beauty product platform Tira
The Tira store at Jio World Drive in Mumbai is spread across 4,300 square feet. Our vision for Tira is to be the leading beauty destination for accessible yet aspirational beauty, said Isha Ambani, Executive Director, Reliance Retail Ventures Limited.
Air India partners with Salesforce to transform customer service experience
"Given the ambitious growth plan of Air India that will result in a rapid increase in the volume of customer interactions, deploying robust and scalable technological solutions that incorporate the latest in Artificial Intelligence technologies becomes imperative. Air India’s work with Salesforce will enable this accomplishment," stated the press release.
Direct-to-consumer business model is here to stay; omni-channel the way forward: HDFC Securities
Given the D2C space is still nascent, companies need external funding to expand and funding constraints may cause a slowdown in the near term, said the report. However, it maintained that D2C and new age brands would scale up and gain size and become 8-10% of the FMCG basket over the next five years.
Hero Lectro launches platform to enhance D2C sales, strengthen omni-channel presence
Hero Lectro said its online store will cater to both personal and cargo usage and will also fulfill corporate and bulk Business-to-business (B2B) queries and purchases. Consumers can also avail of no cost EMIs and exciting bank and credit card offers on purchases through the platform.
Unacademy looks at omni-channel retail, launches physical stores
The Unacademy store will host a counselling area for learners; an in-house library for reading sources, as well as classrooms that will host its top educators.
IKEA leases 1 lakh sq ft at R City Mall in Mumbai’s Ghatkopar for city-center store
IKEA is known for its massive stores. However, the company is approaching Mumbai, the country’s most expensive realty market, with a different plan in line with other international cities like Paris, Moscow and Shanghai.
Every time we hit a roadblock, we get tighter and leaner to maintain margin & sales growth: Metro Brands MD
“We strongly believe that in the long run, this is going to be India’s decade. At Metro Brands, we think that this is the right phase for us and the right step has been taken for the future of the company.”
The impact of consumer behavior on the future of commerce
Brands need to strengthen their omnichannel strategies, invest in their social media presence, and create a mobile-first shopping experience to sustain in the longer run.
A reopen trade sees record FPI inflows even as they dumped other stocks
In July, foreign investors net sold over $1.5 billion of Indian equities yet they bought shares of retail sector companies to the tune of $733 million or roughly Rs. 5,500 crore, as per data available with the National Securities Depository Limited.
Gold shines online this Akshaya Tritiya
Paytm Money witnessed a 30% year-on-year (YoY) value growth in digital gold sales on their platform this year. Paytm Money CEO Varun Sridhar said, “In the last three days, we have recorded 50kg of gold sales. The average ticket size has grown from Rs 1,600-1,700 to Rs 2,300-2,500 per transaction.”
CaratLane appoints Avnish Anand as Chief Operating Officer
As COO, he will lead CaratLane’s new opportunities by growing the core business, omni-channel strategy and build key partnerships to drive growth. Mr.Anand will play an important role in scaling up both domestic and international business.
Expect strong growth momentum in healthcare over next two decades: Sumeet Narang
“India has come of age in many aspects of healthcare and pharmaceuticals and innovation is playing a very big role in valuation in the pharmaceutical industry as well as healthcare. ”
Walmart elevates India head Sameer Aggarwal as COO for US e-commerce vertical of Sam’s Club
Within eight months of joining Walmart India, he was elevated to the role of chief business officer in 2019 and was then he was made the deputy CEO of Walmart India a year after that. Subsequently, Aggarwal was named the new CEO of Walmart India in April 2020 after Krish Iyer retired from the post.
Euphoric run since March 2020 unlikely to be repeated: Niten Lalpuria
Consumer discretionary, manufacturing and healthcare backed by tech will do well, says the Partner in Paragon Partners.
Ecommerce accounts for nearly a third of several electronic categories, research shows
E-commerce contribution to total FMCG sales touched an all-time high of 2.8% in 2020 up from 1.9% a year back. Large manufacturers like Hindustan Unilever, ITC, Nestle and Marico have said their e-commerce contribution has more than doubled in 2020 to around 5-6% of total sales.
87 per cent of global consumers prefer to use a personal vehicle: Capgemini
Nearly 81 per cent of consumers said they will avoid using car-pool services due to health and safety concerns compared with just 42 per cent in April 2020. Meanwhile, 78 per cent of consumers will opt for using their personal vehicles over taking public transport.
Blue Yonder’s Luminate: A Digital Supply Chain Platform that is helping Indian companies succeed
In India, Blue Yonder started its operation in January 2010 with the acquisition of i2 Technologies, a leader in manufacturing, supply chain, retail, and transportation solutions. This acquisition brought together two market leaders, resulting in Blue Yonder’s ability to provide the most comprehensive, integrated supply chain offering, spanning from materials to the consumer.
Load More
