our next webinar is a special one. we are going live with one of our favorite partners⎯Coterie! join Paige Zachs and Rebecca Blount from Coterie as they share their journey implementing Siena AI in their CX. learn how they achieved an impressive 58% email automation rate and the strategies behind their success. 🥳
Siena AI
Technologie, Information und Internet
San Francisco, California 9,196 followers
Empathic AI customer service that's almost human. Designed for commerce.
Über uns
Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. We combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern engage with their customers. Streamlining customer interactions is at our core, enabling brands to autonomously handle customer service and Social Media chats in over 100 languages using generative AI. Our mission is to make exceptional customer experiences universally available and to tap into the boundless potential of human connection. As a result, brands that collaborate with us not only enhance their customer experience but also achieve efficiency, bolster loyalty, and optimize operational costs. Siena is making world-class experiences a norm while humanizing the internet.
- Website
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https://siena.cx
External link for Siena AI
- Industrie
- Technologie, Information und Internet
- Größe des Unternehmens
- 11-50 Mitarbeiter
- Hauptsitz
- San Francisco, Kalifornien
- Typ
- In Privatbesitz
- Gegründet
- 2023
Standorte
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Primäre
1460 Mission St
San Francisco, California 94103, US
Employees at Siena AI
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Desiree Motamedi
Marketing Leader | CMO | SaaS/B2B Innovation | AI Trends | eCommerce Trends | CRM & Insights
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Chad Horenfeldt
Customer Success & Customer Experience Leader
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Josh Payne
Partner @ OpenSkyVC // Founder @ Onward
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Chris Mikulin
🚀 Performance Marketer, Consultant and Startup Advisor | Ex-Design Engineer
Aktualisierungen
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hosting AI at Coterie: Secrets Behind 58% Ticket Reduction and Top-Tier CSAT. join us later today.
our next webinar is a special one. we are going live with one of our favorite partners⎯Coterie! join Paige Zachs and Rebecca Blount from Coterie as they share their journey implementing Siena AI in their CX. learn how they achieved an impressive 58% email automation rate and the strategies behind their success. 🥳
AI at Coterie: Secrets Behind 58% Ticket Reduction and Top-Tier CSAT
www.linkedin.com
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hello, new world of opportunities 🤝 every company has its own unique stack of tools that keep things running smoothly. with our new Custom Integrations feature, you now have the ability to create your own code-free integrations, giving Siena the access she needs to pull information and take action within any tool you use. it’s all about making Siena work perfectly with the tools that are essential to your business. ready to start building? https://lnkd.in/eWD6CzTk
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introducing Siena Copilot for Zendesk and Kustomer! 🤩 our Copilot feature is designed to empower human agents to integrate genAI into their responses. this comes in handy when messages aren't automated due to a lack of existing automation/training material. instead of crafting an entire response, agents can feed context into the widget, and they'll have a well-crafted response ready to be sent to customers! read more in the comments 🪄
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great advice on how to make an impact at your new CX role as soon as you join.
VP Retention Advocacy at Yotpo. Building the future of Customer Retention. Ex Jones Road Beauty, OLIPOP.
In the last few days, three folks asked me for advice, and all three had the same question. “I just landed a new job as a CX leader. What should I do in the first few days and weeks to put myself in the best place to succeed?” I shared 4 pieces of advice to set yourself up for success. Brought to you by Siena AI 💛
4 Easy Ways to Set Your CX Team Up for Success
Eli Weiss on LinkedIn
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who knew AI expertise came with a side of bloopers? 🎬 check out Lisa Popovici's, our co-founder, behind-the-scenes journey. it's a reminder that even in the world of AI, we're all delightfully human. including me 🤓 our AI Certification Program is now open for our customers and partners. if you are interested in becoming Siena AI Certified and are not currently a customer or partner, you can get in touch with us using the link below.
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we're excited to introduce Siena Academy, kicking off with our flagship course: the Siena AI Certification Program⎯the first AI Certification designed for CX Leaders. 🎓🎉 AI is changing CX at a rapid pace, but knowing where to start isn't always easy. the leaders who know how to effectively use its capabilities will define the future of customer experience. that could be you. learn more about how to get certified here https://lnkd.in/gZh2W9VD don't just adapt to the future of CX. shape it. #SienaAICertified #EmpathicAI
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CX leaders, something big is coming to elevate your AI game 👀 we've been cooking up something special that's about to flip the script on AI-driven CX. imagine if you could: - speak AI fluently - craft AI Agents that charm your customers - clone your brand voice across every channel - build complex automations that look like magic curious? you should be. we're spilling all the details later this week. trust me, you'll want to be first in line for this one.
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and just like that, I was born🪄
In 2022, when everyone was writing off conversational AI, Lisa Popovici and I saw a revolution coming. Here's the story of how we built Siena AI—and why we believe it's the future of customer experience. It all started with Cartloop, the first company I built in the space. We helped brands increase conversion rates through personalized messaging, generating millions in revenue. But our customers wanted more — automated DMs, emails, chat. Everything. There was a need a technology that's infinitely scalable and excels in empathy and contextual understanding across every channel. But at the time there was a question: how? The answer became evident when a friend introduced me to the concept of pre-trained AI models. Having worked with small models like BERT before, I was familiar with AI. But when I came across one of the earlier papers on RAG, I saw something different. The key insight was simple yet profound: We could use AI to retrieve relevant information and generate contextual responses in real time. This meant moving beyond scripts and decision trees that had long-constrained chatbots. It wasn't just an incremental improvement. This approach had the potential to fundamentally change how businesses interact with customers at scale. I saw a future where AI understands and adapts to each customer interaction. It wasn't about building a better chatbot; it was about reimagining customer experience itself. I built an MVP that showed it was possible to have AI engage in useful conversation without relying on decision trees. It was magic. We have built an early agent that responded to customers in a human-like way, solving the problem of robotic conversations everyone hated. I spent three months speaking to over a hundred industry experts. Most of them told me the same thing: ‘We'll never use AI for support, but we need help scaling.’ They feared another dumb chatbot tarnishing their brand's reputation. That's precisely what I thought Siena could solve. I knew that if we could nail context relevancy and brand voice, we'd have built something valuable. I knew we were onto something so I brought Lisa on board. We went all in. We launched the beta version and onboarded our first brand in December 2022 — weeks after ChatGPT was launched. Today, brands like HexClad, Simple Modern, and Coterie are powering their support through Siena. It's exciting to see so many great companies joining us in building AI Agents— but we're thinking about what's next. We're building what we believe will become the operating system for customer experience. This goes beyond automating responses. We're rethinking how businesses manage customer interactions and relationships across every touchpoint. The potential here isn't in replicating human-level conversations — but in creating entirely new paradigms for customer relationships. That's what we're working on. More on this soon.