hello, Loop 🤝💙
Siena AI
Technologie, Information und Internet
San Francisco, California 8,920 followers
Empathic AI customer service that's almost human. Designed for commerce.
Über uns
Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. We combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern engage with their customers. Streamlining customer interactions is at our core, enabling brands to autonomously handle customer service and Social Media chats in over 100 languages using generative AI. Our mission is to make exceptional customer experiences universally available and to tap into the boundless potential of human connection. As a result, brands that collaborate with us not only enhance their customer experience but also achieve efficiency, bolster loyalty, and optimize operational costs. Siena is making world-class experiences a norm while humanizing the internet.
- Website
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https://siena.cx
External link for Siena AI
- Industrie
- Technologie, Information und Internet
- Größe des Unternehmens
- 11-50 Mitarbeiter
- Hauptsitz
- San Francisco, Kalifornien
- Typ
- In Privatbesitz
- Gegründet
- 2023
Standorte
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Primäre
1460 Mission St
San Francisco, California 94103, US
Employees at Siena AI
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Desiree Motamedi
Marketing Leader | CMO | SaaS/B2B Innovation | AI Trends | eCommerce Trends | CRM & Insights
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Chad Horenfeldt
Customer Success & Customer Experience Leader
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Josh Payne
Partner @ OpenSkyVC // Founder @ Onward
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Chris Mikulin
🚀 Performance Marketer, Consultant and Startup Advisor
Aktualisierungen
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introducing Siena Copilot for Zendesk and Kustomer! 🤩 our Copilot feature is designed to empower human agents to integrate genAI into their responses. this comes in handy when messages aren't automated due to a lack of existing automation/training material. instead of crafting an entire response, agents can feed context into the widget, and they'll have a well-crafted response ready to be sent to customers! read more in the comments 🪄
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great advice on how to make an impact at your new CX role as soon as you join.
VP Retention Advocacy at Yotpo. Building the future of Customer Retention. 👨💻 🦩Ex Jones Road Beauty, OLIPOP
In the last few days, three folks asked me for advice, and all three had the same question. “I just landed a new job as a CX leader. What should I do in the first few days and weeks to put myself in the best place to succeed?” I shared 4 pieces of advice to set yourself up for success. Brought to you by Siena AI 💛
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who knew AI expertise came with a side of bloopers? 🎬 check out Lisa Popovici's, our co-founder, behind-the-scenes journey. it's a reminder that even in the world of AI, we're all delightfully human. including me 🤓 our AI Certification Program is now open for our customers and partners. if you are interested in becoming Siena AI Certified and are not currently a customer or partner, you can get in touch with us using the link below.
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we're excited to introduce Siena Academy, kicking off with our flagship course: the Siena AI Certification Program⎯the first AI Certification designed for CX Leaders. 🎓🎉 AI is changing CX at a rapid pace, but knowing where to start isn't always easy. the leaders who know how to effectively use its capabilities will define the future of customer experience. that could be you. learn more about how to get certified here https://lnkd.in/gZh2W9VD don't just adapt to the future of CX. shape it. #SienaAICertified #EmpathicAI
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CX leaders, something big is coming to elevate your AI game 👀 we've been cooking up something special that's about to flip the script on AI-driven CX. imagine if you could: - speak AI fluently - craft AI Agents that charm your customers - clone your brand voice across every channel - build complex automations that look like magic curious? you should be. we're spilling all the details later this week. trust me, you'll want to be first in line for this one.
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and just like that, I was born🪄
In 2022, when everyone was writing off conversational AI, Lisa Popovici and I saw a revolution coming. Here's the story of how we built Siena AI—and why we believe it's the future of customer experience. It all started with Cartloop, the first company I built in the space. We helped brands increase conversion rates through personalized messaging, generating millions in revenue. But our customers wanted more — automated DMs, emails, chat. Everything. There was a need a technology that's infinitely scalable and excels in empathy and contextual understanding across every channel. But at the time there was a question: how? The answer became evident when a friend introduced me to the concept of pre-trained AI models. Having worked with small models like BERT before, I was familiar with AI. But when I came across one of the earlier papers on RAG, I saw something different. The key insight was simple yet profound: We could use AI to retrieve relevant information and generate contextual responses in real time. This meant moving beyond scripts and decision trees that had long-constrained chatbots. It wasn't just an incremental improvement. This approach had the potential to fundamentally change how businesses interact with customers at scale. I saw a future where AI understands and adapts to each customer interaction. It wasn't about building a better chatbot; it was about reimagining customer experience itself. I built an MVP that showed it was possible to have AI engage in useful conversation without relying on decision trees. It was magic. We have built an early agent that responded to customers in a human-like way, solving the problem of robotic conversations everyone hated. I spent three months speaking to over a hundred industry experts. Most of them told me the same thing: ‘We'll never use AI for support, but we need help scaling.’ They feared another dumb chatbot tarnishing their brand's reputation. That's precisely what I thought Siena could solve. I knew that if we could nail context relevancy and brand voice, we'd have built something valuable. I knew we were onto something so I brought Lisa on board. We went all in. We launched the beta version and onboarded our first brand in December 2022 — weeks after ChatGPT was launched. Today, brands like HexClad, Simple Modern, and Coterie are powering their support through Siena. It's exciting to see so many great companies joining us in building AI Agents— but we're thinking about what's next. We're building what we believe will become the operating system for customer experience. This goes beyond automating responses. We're rethinking how businesses manage customer interactions and relationships across every touchpoint. The potential here isn't in replicating human-level conversations — but in creating entirely new paradigms for customer relationships. That's what we're working on. More on this soon.
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i love working with Shaina Michalowicz and the team 🥰
the thought process behind a luxury retail brand's (Madhappy) decision to go with a dedicated AI solution vs an AI add-on💡👇 1. dedicated AI focus - Todd Baxter looked for companies that are specifically focused on AI, not just offering it as an add-on - AI is evolving rapidly, so partnering with a dedicated AI company ensures you stay up-to-date 2. maturity and sophistication - the team chose a solution with a robust backend, that was not just relying on real-time learning - a mature solution has pre-built scenarios and can be customized with brand-specific information 3. integration capabilities - Shaina Michalowicz and Todd Baxter ensured the AI solution integrates well with their existing tech stack 4. readiness for implementation - Madhappy wanted to select a solution that's developed enough to be confidently deployed 5. keeping pace with advancements - dedicated AI companies are more likely to keep up with rapid developments in the field, says Todd Baxter tl;dr opting for a robust, sophisticated AI solution provides better performance, more reliable results, and the ability to adapt to specific business needs. it also positions the company to take advantage of AI advancements more quickly and effectively than relying on add-on features from non-specialized vendors. listen to the full conversation on Siena AI's page.
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we're back! going live next week to explore Madhappy's AI journey, from selecting the right vendor to transforming their CX team and envisioning the future of AI in DTC and retail. 📹🪄
Boosting Sales & CX with AI: A Deep Dive into Madhappy's Success
www.linkedin.com
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excited to team up with my friends at Triple Whale 🐳, Gorgias, Justuno and Rebuy Engine for a webinar where we get to talk all about the cool things we're doing 🤓 join Lisa Popovici, Mia Healy, Michael Klonoff, MBA, Mckinnon Newell, Erin Watt, and Steph (SJ) Carcamo as they dish out secrets on making your ecommerce tech stack perform 10x better and faster with AI. rsvp in the comments below.
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