Hertz car hire review

What is Hertz?

Major car hire brand Hertz has rental locations in all four corners of the globe.

Which? Verdict

Hertz’s cars score five stars, but its communication, customer service and value for money fail to shine.

Visit hertz.co.uk 

Hertz customer ratings

If you want to see how Hertz measures up to its rivals, read our best and worst car hire companies page.

What’s Hertz like?

While Hertz isn't necessarily the best in our survey, its 71% customer score definitely suggests it's a decent all-round provider. 

A common theme from customers was just how ‘simple’ and ‘easy’ the car hire process was with Hertz. One pleased customer told us ‘I got all the information I need in a clear and precise format’’. Hertz scored four stars out of five for both the clarity of fuel policy and final hire costs.   

But when it comes to customer service, Hertz was a mixed bag, scoring a mediocre three stars. While one customer complained of ‘not good’ service when following ‘dreadful’ directions to their pick-up point, others were more than happy with what they described as ‘excellent’ assistance.  

It’s this inconsistency that cost Hertz a higher place in our table. We were told by a Hertz No.1 club member of 40 years that they usually find the firm very good, but that their last car hire with it was ‘a disaster’. 

Should I book with Hertz? 

In the upper half of our table, Hertz is pretty good, but mixed reports about its customer service and value for money prevent it from ranking higher