Rights of a Client

Full Pay-out of Funds has been made to all clients within 24 hours of receiving relevant payout from the Exchange for the clients from whom no authorization has been obtained with respect to maintaining running account.

In case of any disputes with the Member regarding the trades done on the Exchange platform, Investor/client shall first approach his/her respective Trading Member for the redressal of their grievance/s by directly lodging a complaint with them.

If the grievance is not redressed satisfactorily, the investor/client may escalate the same through the SEBI SCORES Portal in accordance with the process laid out therein.

After exhausting all above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she may initiate dispute through the SMART (Securities Market Approach for Resolution Through ODR Portal) ODR Portal - by clicking on https://smartodr.in/.

The Clients would be required to produce copies of the agreements (KYC, Member-Client Agreement & Risk Disclosure Agreement, etc.) entered into by them with their Member and copies of the contract notes, bills, proof of payment(s)/ deliveries made to the Member pertaining to the period of dispute and statement of accounts duly issued by the Member etc., for obtaining resolution through the process of Conciliation/Arbitration. Hence, Clients are advised to obtain copies of these from Member(s) and keep such copies with them. Further, all copies of all correspondence to and from Member(s) may be preserved for producing them to the Arbitrators, if required.

All rights as per the Rules, Bye Laws, Business Rules and Circulars  of the Exchange are available to a Client in respect of all transactions traded on the Exchange and for which the Clients have a contract note duly issued by the Member.