Nature Of Complaints

Exchange provides assistance in case of the following:

Complaints which fall within the purview of the Exchange
Complaints relating to trades that are executed on the Exchange Platform
Complaints pertaining to commodity futures traded on the Exchange platform
Complaints in cases where no settlement could be reached between the trading member and the complainant for settlement of claims
Complaints in cases where the member has surrendered his membership and the complainant has approached the Exchange before expiry of the time mentioned in the public notice
Complaints against trading members on account of the following :
1. Non- receipt of documents viz member client agreement, contract notes, settlement of accounts, order trade log etc.
2. Non- refund of margin money
3. Trades executed without adequate margins
4. Delay /non – receipt of funds
5. Squaring up of positions without consent
6. Unauthorized transaction in the account
7. Unauthorized transfer of funds from commodities account to other accounts

Exchange provides assistance in case of the following:

Complaints which fall within the purview of the Exchange
Complaints relating to trades that are executed on the Exchange Platform
Complaints pertaining to commodity futures traded on the Exchange platform
Complaints in cases where no settlement could be reached between the trading member and the complainant for settlement of claims
Complaints in cases where the member has surrendered his membership and the complainant has approached the Exchange before expiry of the time mentioned in the public notice
Complaints against trading members on account of the following :
1. Non- receipt of documents viz member client agreement, contract notes, settlement of accounts, order trade log etc.
2. Non- refund of margin money
3. Trades executed without adequate margins
4. Delay /non – receipt of funds
5. Squaring up of positions without consent
6. Unauthorized transaction in the account
7. Unauthorized transfer of funds from commodities account to other accounts

Complaints not taken up at the Exchange:

The Investor Services Cell of the Exchange would not be in a position to deal with certain types of complaints. Illustrative list of nature of complaints that would not be handled by Investor Services Cell are as under:
Complaints against Exchange Members:
1. Complaints in respect of transactions which are already subject matter of Arbitration proceedings
2. Complaint involving payment of funds and transfer of securities to entities other than Trading Member
3. Claims for mental agony/harassment and expenses incurred for pursuing the matter with the ISC
4. Claim for notional loss, opportunity loss for the disputed period or trade
5. Complaints pertaining to trades not executed on the Trading System of the Exchange
6. Claims of sub-broker/authorized persons for private commercial dealings with the trading member
7. Claims relating to transactions which are in the nature of loan or financing which are not within the framework defined by the Exchange.
8. Claims which are relating to entities/activities which are not regulated by Exchange.

Investor Services